Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

482 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


DP
Dave P.
Lynnfield, MA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Dave said the staff was totally honest, up front, thorough and delivered the service which was promised.
This review was collected via phone interview by Customer Research Inc.

AL
Amber L.
Manchester, NH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Amber said the customer service was friendly and accommodating. They discussed the best option for doing the work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

KM
Kevin M.
North Reading, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Kevin said the staff was attentive and clear in explaining his vehicle's needs, and they got the service done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Lynn, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Bill said the staff was on top of things and finished the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AD
ARTHUR D.
Wakefield, MA
Chevrolet Cruze Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Location
Workers are pleasant and service is fast.

SB
STEPHEN B.
Wakefield, MA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
2012 Jeep
Trustworthy!
Ed and his crew are honest and men of their word.
My daughter who lives out of state got a quote from another mechanic. I brought the Jeep to Ed who gave us a fair price with a comrehensive asssesment of the issues. Ed said the Jeep would be done on Thursday-and he was...on budget.
It doesn’t get better!!

GS
GINNY S.
Lynnfield, MA
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Great service
Always professional great service

DL
DARRYL L.
Everett, MA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
Excellent service
I brought my vehicle in without an appointment and with several concerns. Ed assessed all concerns and made some recommendations which were completed quickly and efficiently.

CP
Carla P.
Massachusetts
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Carla said everything was fine with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

KF
KEVIN F.
Wakefield, MA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Convenient, great service!
The customer service at this place is top notch. The mechanic answers questions honestly and offers more than fair prices for their service.

EL
EDGAR L.
Somerville, MA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Always great service.
Every time I take my car there Ed and his team do an amazing job and go above and beyond. They let know of other issues they come across and inform you about it before doing anything, unlike other mechanics. Just overall professional and respectable.

JT
JAMES T.
Wilmington, MA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Regular maintenance
Ed and his team make regular maintenance visits easy, prompt and efficient. Great customer service!

SP
Steve P.
Wakefield, MA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Steve said they have no problems with the vehicle and everything is working well.
This review was collected via phone interview by Customer Research Inc.

AF
ALEC F.
Wakefield, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
The customer service is like no other
I’ve been going to Elite for a couple years now and I won’t allow any other mechanic to work on my vehicle. Ed and his team are great. He is in no way out to get you and upcharge you on parts. He always offers options and reccomends what is best for my vehicle. On top of that they are super friendly and I’ve never felt so comfortable leaving my car at a shop. One time I dropped my work van off and they gave me a ride home because it was really cold out that day.

NB
NANCY B.
Wakefield, MA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
The Best!
I always know my car is going to be fixed right!! And so nice to deal with everyone at Elite!!

DP
David P.
MA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
David said the mechanic did a great job and he didn't have to wait long.
This review was collected via phone interview by Customer Research Inc.

PV
PATRICIA V.
Lynnfield, MA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Awesome
Fast, quality service - this is a wonderful small businesses with an excellent staff. Ed and his crew are the best - trustworthy, knowledgeable and friendly. Repair and gas prices are very reasonable - I wouldn’t go anywhere else!

PD
PETER D.
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Great service
Professional, thorough & valuable service

IM
Ian M.
Melrose, MA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Ian said the business took time to explain what they were going to do. They gave a full explanation, they were courteous and have great customer service.
This review was collected via phone interview by Customer Research Inc.

KM
KIM M.
Wakefield, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Professional service
As always I received exceptional service. Thank you!
Kim M.

Displaying Review 1 - 20 of 482 in total