Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

69 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JV
Julio V.
Mc Kinney, TX
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Julio said everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

RC
Ryan C.
Texas
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Ryan said the staff members did exactly what he asked them to do, quickly.
This review was collected via phone interview by Customer Research Inc.

RK
Ravi K.
Texas
Lexus RX 450h
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Ravi said the business did not have the correct vehicle parts during his first service visit so he had to go a second time.
This review was collected via phone interview by Customer Research Inc.

AK
Arsim K.
Texas
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Arsim said the owner was awesome from start to finish. He even worked on additional repairs for him and explained what was done to his vehicle. It was an outstanding customer service experience.
This review was collected via phone interview by Customer Research Inc.

RR
Rosario R.
Little Elm, TX
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Outstanding
Once diagnosis was made, the completion on my water pump were done in a timely matter. I did have to go back as a hose busted after the fact. That was done super fast and had car back quickly. It’s been a couple weeks now and no complaints. No lose of coolant. Awesome work

RY
Robert Y.
Frisco, TX
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Great service - S550 4 Matic Benz
Excellent communication around what needs to be fixed vs.what will eventually needs to be addressed to ensure must have gets addressed first. That’s why I service all of my cars with European Auto vs anyone else.

BF
Brian F.
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Customer and car focused
Imi and his ream work hard to keep you and your nice car on the road and happy. I found they were working to meet their customer’s needs with fair pricing, accommodating scheduling and expert repairs. It’s nice to have a business focused on their customers!! I will be back again.

KS
Kaomi S.
Frisco, TX
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Top notch!
Imi was very knowledgeable and professional. Was able to figure out the issue with my car and fix in a timely manner. Very courteous and a pleasure to deal with. Will be bringing my Audi A4 to European Auto Imports for all servicing needs in the future. Highly recommend!

DH
Darrell H.
The Colony, TX
BMW 745i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2018 Category: Service
Darrell said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DB
Dipankar B.
Texas
BMW X5
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/07/2018 Category: Service
Dipankar said he was disappointed the facility did not fulfill all his service needs the first time. He stated the business should treat a first time customer in a way that builds trust.
This review was collected via phone interview by Customer Research Inc.

BR
Brittany R.
Texas
Jaguar XF
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Brittany said, the business told her what was wrong with her vehicle and in a short amount of time. She also said, the were polite and called her with the diagnosis.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Texas
Jaguar XK
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Terry said the staff provided good customer service, attention to detail, and the price point was fair.
This review was collected via phone interview by Customer Research Inc.

PP
Paolo P.
Texas
Saab 9-3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Paola said the staff did a good job, but the prices were too high.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Frisco, TX
BMW 750i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
BMW 750i
Imi and Joel continue to provide fast, quality work at a reasonable price. I appreciate the thorough explanations. Thank you!

RP
Richard P.
Plano, TX
Jaguar XF
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Excellent Service
Excellent Service. Picked the shop based on reviews we found online. We were not dissapointed. Reasonably priced and quick service. Excellent communication by Joel. We will definitely use them again.

KB
Kimberly B.
Frisco, TX
Audi A5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Kimberly said the staff was kind and courteous. They did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Frisco, TX
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Michael said the staff were great.
This review was collected via phone interview by Customer Research Inc.

CC
Crystal C.
Texas
BMW 4 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Crystal said the staff is great.
This review was collected via phone interview by Customer Research Inc.

KB
Kristina B.
Land Rover Range Rover Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Excellent all aroond!
I had left my car at the Rover dealership but after rcvg their quote I panicked and called EAI and they kindly picked up the car from the dealership at no charge did all the necessary repairs at 20 % less the price and in a timely manner. Car runs great and I will use them again happily anytime I need a repair . I have already referred friends! 5 Stars all the way!

JW
James W.
Mc Kinney, TX
BMW 6 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Great service!
I had an oil leak on my BMW 650i coming from a few different areas. The really tricky part was I had a 3rd party warranty company who would be paying for the repairs. Since the repairs were extensive, and expensive, they weren't exactly bending over backwards to help. I really want to thank the owner, Imi, who was on the phone with them no less than 25 times. In addition, Imi would text me with updates all the time during the time my car was there. In the end, the 3rd party company paid and the car is running better than ever. I would recommend these guys to anyone with a foreign, performance car. They're very dedicated to their customers!

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