ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
91% Business Response
Latest Review 3 days ago
Robert B. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said this business did the work that was required, and did it well.
Vehicle: BMW X5
Category: Service
Service Date: 02/08/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Dick L. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dick said the employees always give great service.
Vehicle: Volvo S70
Category: Service
Service Date: 02/09/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
KATIE A. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable and More than fair!"
I found a place that I can trust!
Vehicle: BMW X5
Service Date: 01/24/2018
Review Created: 02/12/2018 12:43 PM
KERRY W. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to work with."
Great As Always!!!!!
Vehicle: Mercedes-Benz E320
Service Date: 01/26/2018
Review Created: 02/10/2018 08:05 AM
Rylee C. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rylee said that the staff were friendly and honest.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 02/07/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Moki Y. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Moki said employees were honest. The price was a bit too high because he had a German made vehicle.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 02/06/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Bob M. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bob said he would recommend this business for service.
Vehicle: GMC Yukon
Category: Service
Service Date: 01/25/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Bridget M. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bridget said the staff members are the best, and they treat her like a queen.
Vehicle: Audi A4
Category: Service
Service Date: 02/05/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Ron M. on 01/31/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ron said they were friendly, service was good and the price was reasonable.
Vehicle: BMW 4 Series
Category: Service
Service Date: 01/26/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Jerry A. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jerry said the employees were friendly. They provided awesome service. He received his service parts fast. The pricing was cheap.
Vehicle: BMW 328i
Category: Service
Service Date: 01/26/2018
Review Created: 01/30/2018
This review was collected via phone interview by Customer Research Inc.
Sal G. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sal said that John is extremely helpful.
Vehicle: Land Rover Discovery
Category: Service
Service Date: 01/24/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Brenten P. on 01/26/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brenten said the business got the job done right.
Vehicle: Volkswagen Scirocco
Category: Service
Service Date: 01/22/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Allison D. at European Motor Cars responded on 02/02/2018

Thanks Brenten for the 5 star review!

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

John Mitchell
European Motor Cars Inc.
970-484-0040
Aatir F. on 01/26/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Attir said the customer service was good, and quick.
Vehicle: Mercedes-Benz C350
Category: Service
Service Date: 01/19/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Allison D. at European Motor Cars responded on 02/02/2018

Thank you Aatir for the4 star review!  It is my job to figure out if there is something we could have done better to earn a 5 star review.  If it is something we can change... I would love to know so that we can work on it.

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison Dunning
European Motor Cars Inc.
970-484-0040
GREG H. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service and very fair pricing."
Great customer service and pricing.
Vehicle: Land Rover Range Rover Sport
Service Date: 01/19/2018
Review Created: 01/22/2018 08:54 AM
Allison D. at European Motor Cars responded on 01/25/2018

Thanks Greg for the positive review.  It means a lot to us when our customers take the time to let us know how we are doing.

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison - #EMCinc
European Motor Cars Inc.
970-484-0040
Derric B. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Derric said the business was super-great. John is a very knowledgeable employee, and gave some future recommendations on how to go about service for his vehicle.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 01/09/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Allison D. at European Motor Cars responded on 01/25/2018

Thanks Derric for the 5 star review!  It is our intent to offer quality, personalized serice to each of our customers.  We are in the business of doing a great job.  I am happy to hear that you had a great experience, please tell your friends and we look forward to taking care of your Jetta again....

Thanks again!
Allison
#EMCinc
European Motor Cars Inc.
970-484-0040

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

BRIAN B. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service! Got us back up and running, and fast!"
Our BMW broke down and European Motors not only got us back up and running very quickly, but helped get our non running car to their shop and even diagnosed some potential future problems they were able to mitigate as well.
Vehicle: BMW 3 Series
Service Date: 01/16/2018
Review Created: 01/18/2018 07:27 AM
Allison D. at European Motor Cars responded on 01/25/2018

Brian.. your experience is what inspired our business.  The desire to help when someone is in need.  I am so happy to hear that you were well taken care of.  It is our intent to offer quality care and personalized service to all of our customers. I will relay your positive message to everyone here.

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison Dunning
European Motor Cars Inc.
970-484-0040
ED S. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, professional, and honest"
John is what makes this business succeed. He is honest and will never add on extra fees if it is not necessary. Him and his staff go beyond expectations to have you leave feeling confident the job was done right the first time.
Vehicle: BMW 3 Series
Service Date: 01/17/2018
Review Created: 01/18/2018 06:03 AM
Allison D. at European Motor Cars responded on 01/25/2018

Thank you Ed! - I can't wait to show him this!!  I know this is true!!

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison Dunning
European Motor Cars Inc.
970-484-0040
Phillip W. on 01/17/2018
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Phillip said he was not thrilled nor satisfied nor disappointed with the service that was done to the vehicle by the business.
Vehicle: Volkswagen Jetta Wagon
Category: Service
Service Date: 01/09/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Allison D. at European Motor Cars responded on 01/25/2018

Hi Phillip,  I am very sad to hear that we underwhelmed you in all ways.   I would love to know what we could have done to spark a little better review.  These reviews are discussed by all of our staff here at EMC, so your imput on how we can do better will be very helpful. 

I talked with our service writer and she said nothing out of the ordinary happened...  Again please let me know what we could have done to make your experience here better. 

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison Dunning
European Motor Cars Inc.
970-484-0040
Mr./Ms. R. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smart Car Care"
Eurpean Motor Cars does a great job maintaining my Smart Car. Appointments are easy to make and service is good. Best of all it is local.
Vehicle: smart fortwo
Service Date: 01/12/2018
Review Created: 01/12/2018 08:06 PM
Allison D. at European Motor Cars responded on 01/25/2018

Thank you for the positive review! 

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

John Mitchell
European Motor Cars Inc.
970-484-0040
Kevin A. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kevin said he recommends the business for service.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Allison D. at European Motor Cars responded on 01/25/2018

Thank you Kevin for your 5 star review.  We are always striving to be the best.  Thanks for letting us know that we are on track!

We service the best cars in the world. Top of the line cars, deserve Top of the line service!

Allison Dunning
European Motor Cars Inc.
970-484-0040
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