Excelsior Auto Clinic\Marin European

Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

190 Reviews

100% Would Recommend
Latest Review over 2 years ago

Reviews


GW
George W.
Novato, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
George said the business is the best.
This review was collected via phone interview by Customer Research Inc.

TW
Tony W.
San Rafael, CA
Audi A3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2016
The usual fabulous service
Fixed the problem (as usual)

SG
Sam G.
Novato, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
Sam said he had a good experience and he likes there forthrightness, honesty and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BA
Brad A.
Sonoma, CA
BMW 528i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
Brad said this business is awesome. They were really good to him and he appreciates them. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JH
Julia H.
Novato, CA
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2016 Category: Service
Julia said this business did a good job. They kept the price right and took care of all the issues on her vehicle. They were friendly, helpful and honest.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Novato, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016 Category: Service
Kevin said this business did what he asked and his vehicle is running well. They take very good care of his vehicles, treating them like they are their own.
This review was collected via phone interview by Customer Research Inc.

TB
Travis B.
Fairfax, CA
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2016 Category: Service
Travis said he was satisfied with the work they did. They are dear friends of his and they were really nice. It was great.
This review was collected via phone interview by Customer Research Inc.

PM
Peggy M.
Novato, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Peggy said she received excellent service.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Bolinas, CA
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016
Honesty and Integrity
I completely trust Art and his amazing crew with my cars. They always give an honest assessment and never try to nickle and dime me. I had a car recently that had repairs needed that would add up to the value of the car itself. Art and I had a realistic assessment and came to the conclusion it wasn't worth it to keep the car and repair it. Art never tried to convince me to spend the money to keep the car going--he even offered to buy the car from me if I didn't get a reasonable trade in price for it. I'll keep going back--they're great.

CV
Christy V.
Petaluma, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Christy said she has had a good experience at this business overall and she recommends them any opportunity she has. George, a representative there who worked with her, is very responsive and he got her vehicle done quickly. She mentioned this is her second time going to this business for a smog check and she has always enjoyed working with them.
This review was collected via phone interview by Customer Research Inc.

FY
Frank Y.
San Rafael, CA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016
They've been in business under the same founding-owner for over 40 years--a good sign!
Long history for an independent garage. They must be doing something right. Although their prices are high, they are totally trustworthy.

SK
Steve K.
Petaluma, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016
Friendly good service
Great service

PB
Patricia B.
Novato, CA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Patricia said they are wonderful at this business and she has recommended their service many times.
This review was collected via phone interview by Customer Research Inc.

AR
ALICE R.
Novato, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016
Great service
Art makes it a point to know the details of my car's history and needs. After a service my car literally purrs!

LB
Linda B.
San Rafael, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016 Category: Service
Linda said this business lived up to her expectations. She has been going to this facility for 35 years and every time she goes she tells them to treat her vehicle as if it belonged to their grandmother. That is what she has always told them and they have always done a top notch job. She has never been disappointed. They're absolutely wonderful and she is satisfied.
This review was collected via phone interview by Customer Research Inc.

AV
Arlene V.
Novato, CA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016
Honest, excellent service.
.Art and his crew went above and beyond to find out what was wrong with my car, when others failed and overcharged me.

MH
Marge H.
Novato, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016
Great Services
As usual, Art and his employees do an outstanding job of getting the job done in a timely manner. I would not trust my car to any other shop.

JB
John B.
Fairfax, CA
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2016
Good review
Everyone was very accommodating at this garage.

PD
Paula D.
Santa Rosa, CA
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Paula said this business was fast and good.
This review was collected via phone interview by Customer Research Inc.

FA
Faisal A.
San Rafael, CA
MINI Cooper
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2016 Category: Service
Faisal said they provided service, which was fine but he didn't pass the smog test and it wasn't all of their fault
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 190 in total