Castrol Express Car Service


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

970 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 5 days ago
SHELIA M. on 10/16/2017
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"GREAT PLACE"
These guys are just so nice and caring. They act like they really care about the customer and their vehicle.
Vehicle: Jeep Liberty
Service Date: 10/14/2017
Review Created: 10/16/2017 09:44 AM
SHAWLEE A. on 10/11/2017
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"Makes you feel at home "
Always makes me feel right at home
Vehicle: Toyota Prius
Service Date: 10/09/2017
Review Created: 10/11/2017 06:33 PM
Don F. on 10/06/2017
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Don said he has visited this business before. They are courteous and professional. They don't try to sell him anything he doesn't need.
Vehicle: Ford Expedition
Category: Service
Service Date: 09/30/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL S. on 09/29/2017
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"truck oil change"
I appreciated the quick service and can review your shop to others
Vehicle: Chevrolet Pickup
Service Date: 09/28/2017
Review Created: 09/29/2017 11:03 AM
Mark C. on 09/29/2017
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Mark said the service is excellent, and he takes all of his vehicles to the business.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Robert B. on 09/28/2017
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Spoke with Sharon. She said she depends on the staff. They're good and she has recommended this business. She trusts them and she's gone to them for many years.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
LAUREN S. on 09/21/2017
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"Trust "
Best customer service and I've been getting my car worked on here for years! I definitely trust them.
Vehicle: Chevrolet Equinox
Service Date: 09/13/2017
Review Created: 09/21/2017 10:57 AM
HOLLIS R. P. on 09/20/2017
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"Fixed first time,as usual"
I've been doing business with them for almost 18 years. They fixed my wife's car in 24 hours. I've never had to return to them because it wasn't fix or fixed right. They are neither cheap or overpriced. Tim and Ken are some of the best people I have ever dealt with.
Vehicle: Mitsubishi Endeavor
Service Date: 09/19/2017
Review Created: 09/20/2017 12:05 PM
JENNIFER S. on 09/19/2017
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"Fast friendly service "
My car was taken care of properly I was taking care of everyone's professional
Vehicle: FIAT 500L
Service Date: 09/18/2017
Review Created: 09/19/2017 06:18 AM
JAMES B. on 09/16/2017
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"Great experience once again"
Tim is great, the main reason I keep coming back
Vehicle: Chevrolet Tahoe
Service Date: 09/15/2017
Review Created: 09/16/2017 06:13 AM
CHIP H. on 09/14/2017
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"Excellent staff"
I know I can get 1st class work done on my vehicle
Vehicle: Hyundai Santa Fe
Service Date: 09/13/2017
Review Created: 09/14/2017 07:51 AM
Jerry C. on 09/14/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Jerry said the staff was very slow. It didn't seem like anyone was in a hurry to do anything for anyone. When they returned his vehicle it was dirtier than when he took it in. He was really upset. He has used this business several times and this was the second time he was treated this way. He will give them one more opportunity but if they continue that way he will no longer visit them.
Vehicle: Hyundai
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth W. at Castrol Express Car Service responded on 09/27/2017

Hello Jerry,
I've read your review and I want to apologize for the service you recived. I will make a notation on your account and assure you the next vist will be held to the highest standard and I appreacation you willing to give us a chance to make it right.
Thanks,
Kenneth Wynn 

TEE R. on 09/06/2017
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"Car repair"
Excellent
Vehicle: Chevrolet Tahoe
Service Date: 09/06/2017
Review Created: 09/06/2017 08:14 PM
DARRYL C. on 09/01/2017
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"Oil Change"
Professional, friendly, cares about the customers and their vehicles.
Vehicle: Honda CR-V
Service Date: 08/23/2017
Review Created: 09/01/2017 09:26 AM
JASON W. on 08/27/2017
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"My ford"
Little slower than normal but I wouldn't take my truck to anybody else but these folks
Vehicle: Ford Police Interceptor
Service Date: 08/26/2017
Review Created: 08/27/2017 04:40 PM
Adam L. on 08/20/2017
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Adam said they were good.
Vehicle: Ford Escape
Category: Service
Service Date: 08/15/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
MIKE B. on 08/18/2017
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"Always great service "
Excellent service, fair prices, reliable repairs.
Vehicle: Kia Forte
Service Date: 08/18/2017
Review Created: 08/18/2017 08:23 PM
KENNETH W. on 08/18/2017
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"Absolutely the best !!!"
The techs really know there stuff. Fixed a problem the first time they worked on my car even after the DEALER tried 3 times and failed.
Vehicle: Ford F-150
Service Date: 08/14/2017
Review Created: 08/18/2017 01:27 PM
TAMARA T. on 08/18/2017
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"Friendly and professional "
I took my vehicle in for a oil change and the service I received was great! They were busy but they were still friendly and my vehicle was serviced in a timely manner.
Vehicle: Chevrolet TrailBlazer
Service Date: 08/12/2017
Review Created: 08/18/2017 12:13 PM
Katherine G. on 08/17/2017
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Katherine said the gentleman that helped her was very friendly and very helpful. They do their best to have her vehicle ready when it's needed.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
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