Castrol Express Car Service


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1061 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago
JAMES W. on 04/19/2018
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"Oil change"
Cost was higher than I expected but did like the fact the car was vacuumed out.
Vehicle: Dodge Pickup
Service Date: 04/18/2018
Review Created: 04/19/2018 06:20 AM
Jane B. on 04/13/2018
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Jane said they have used the business for 30 years. She said that should speak for itself.
Vehicle: Lincoln Continental
Category: Service
Service Date: 04/12/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Jesseca H. on 04/12/2018
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Jesseca said the staff provided good service, and the vehicle works properly.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/09/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Faye H. on 04/12/2018
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Faye said the business provided good service and they were also friendly.
Vehicle: Mercury Monterey
Category: Service
Service Date: 04/11/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
DARRYL C. on 04/10/2018
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"Personnel were efficient, professional, and friendly."
The personnel were efficient, professional, and friendly. They changed my car's oil, checked all fluids, and included the cleaning of windows and mats.
Vehicle: Honda CR-V
Service Date: 04/05/2018
Review Created: 04/10/2018 08:02 AM
Jerome Q. on 04/10/2018
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Jerome said his overall experience was good.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/27/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Patrick M. on 04/10/2018
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Patrick said his experience was fine and good.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 04/07/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Frank U. on 04/10/2018
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Frank said he will definitely be a lifetime customer, and he really appreciates the honesty from the employees when dealing with him.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 04/06/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Adam P. on 04/04/2018
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Adam said everything was good. The staff is quick and it did everything like it was supposed to be.
Vehicle: Chevrolet Silverado 2500HD
Category: Service
Service Date: 03/31/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
WILLIAM N. on 03/31/2018
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"Great Service."
Castrol Express Car Svc. has always been great as diagnosing my vehicles problems and fixing them promptly; that is why I have been going to them with my automotive problems the last 30 years or so.
Vehicle: Ford F-150
Service Date: 03/07/2018
Review Created: 03/31/2018 11:03 PM
CHERYL H. on 03/30/2018
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"Always friendly!"
I have to say I’ve always sort of dreaded having to take my car in for an oil change, but since I’ve being going to Castrol Express in Red Oak I enjoy the visit there. The employees are all genuinely friendly! And I truly feel that I can trust their work as well.
Thanks Castrol Express!
Vehicle: Dodge Grand Caravan
Service Date: 03/29/2018
Review Created: 03/30/2018 05:37 AM
JAMES W. on 03/28/2018
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"Work done is ok but don't believe time promised"
Was told about needed work 2 weeks before. We called and scheduled an appointment so materials would be available. Was told if we brought the car over the night before and left it, they would start first thing in the morning and would be through before the end of business day. We did and found 13 other cars also waiting in the lot. Needless to say, car was not repaired in the time promised. Was told on promised day, car would be ready by no later than noon next day. Finally received call at 2:30 to come pick up. While the car was great - the frustration of being lied to about time to repair was not great.
Vehicle: Buick Park Avenue
Service Date: 03/13/2018
Review Created: 03/28/2018 05:13 PM
DENNIS B. on 03/28/2018
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"Great service "
I been going here all the time and the service has never varied it just gets better
Vehicle: Ram 2500
Service Date: 03/27/2018
Review Created: 03/28/2018 06:35 AM
Jason R. on 03/24/2018
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Jason said the staff is always friendly. He has never had to bring his vehicle back into the business for the same issue.
Vehicle: Chevrolet Express Cargo Van
Category: Service
Service Date: 03/20/2018
Review Created: 03/24/2018
This review was collected via phone interview by Customer Research Inc.
MIKE B. on 03/17/2018
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"Always great service"
Kennerh, Tim and team always doa great job of taling care of our vehicles at a reasonable price
Vehicle: Lexus NX 200t
Service Date: 03/16/2018
Review Created: 03/17/2018 04:20 AM
Carolyn J. on 03/15/2018
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Carolyn said that the business did a good job.
Vehicle: Cadillac SRX
Category: Service
Service Date: 03/12/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Jack C. on 03/14/2018
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Jake said the staff did what he asked and it did a good job on everything.
Vehicle: Jeep Liberty
Category: Service
Service Date: 02/27/2018
Review Created: 03/14/2018
This review was collected via phone interview by Customer Research Inc.
Michael O. on 03/13/2018
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Michael said the staff were very helpful, informative, and provided fast service.
Vehicle: Chevrolet RV Cutaway
Category: Service
Service Date: 03/03/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
BRUCE K. on 03/11/2018
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"Great"
Excellent service. Performed annual inspection in less than 20 min and everyone was very helpful and pleasant.
Vehicle: Ford F-150
Service Date: 03/10/2018
Review Created: 03/11/2018 07:30 AM
Satyra W. on 03/10/2018
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Satyra said she didn't have any complaints. The staff provide consistently good service.
Vehicle: Nissan Altima
Category: Service
Service Date: 02/26/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1061 in total