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Express Tire and Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(282 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Welcome to Express Tire and Auto Service, your local tire and auto repair service experts in Watertown, MA. Our team proudly provides the very best tire and auto service. We are dedicated to giving all our customers professional service and superior results. Our passion for a better tire buying experience helped us become the company we Welcome to Express Tire and Auto Service, your local tire and auto repair service experts in Watertown, MA. Our team proudly provides the very best tire and auto service. We are dedicated to giving all our customers professional service and superior results. Our passion for a better tire buying experience helped us become the company we are today: A local provider of tires and auto repair services in Watertown, MA for customers from all over. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(617) 924-8473

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
433 Main St Watertown, MA 02472

Affiliations

AAA - Approved Auto Repair
ASE
NAPA
Express Tire and Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(282 Reviews)

ME
MICHELLE E.
Watertown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2025
verified customerVerified Customer
10
Great device and quick
Great service all around
Darren C. from Express Tire and Auto Service responded on 08/11/2025 02:13 PM

We're glad to hear you had a fantastic experience! Our team strives to provide excellent service, and it's always nice to know we're hitting the mark. If you ever need anything tire-related or just want to chat about your favorite road trip snacks, you know where to find us!


HC
HRISTO C.
Waltham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Great customer service
Lisa is the best
Darren C. from Express Tire and Auto Service responded on 08/11/2025 09:41 AM

We appreciate the shout-out for Lisa! It sounds like she made a lasting impression during your visit. If everyone had a ‘Lisa’ in their life, we might just have a world record for customer satisfaction. We look forward to serving you again!


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C.
Belmont, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
The best place around
I’m always satisfied with Darren ,lisa and the crew service!
Darren C. from Express Tire and Auto Service responded on 08/10/2025 09:45 AM

We're glad to hear you're consistently satisfied with Darren, Lisa, and the team! Our crew always aims to provide top-notch service, and it's great to know their efforts are hitting the mark. If there's anything else we can do to keep those good vibes going, just let us know.


JT
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JOE T.
Belmont, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2025
verified customerVerified Customer
10
Quick emergency fix
I called 15 minutes before closing on a Friday afternoon to say I had a tire almost flat and can I bring it in. They took me right in and stayed late after closing to repair the tire safely and properly.
This is why I bring my cars in for all service work here, no more dealers or big franchises. Great family business.
Darren C. from Express Tire and Auto Service responded on 08/06/2025 09:44 AM

We appreciate you sharing your experience! It sounds like our team really rolled out the red carpet for your tire troubles, even if it meant staying late. Who knew tire repairs came with a side of flexibility? We're glad to hear you trust us with your service needs. Here's to keeping those tires inflated and those wheels rolling smoothly!


GM
GONZALO M.
Watertown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
verified customerVerified Customer
10
Good service
Good
Darren C. from Express Tire and Auto Service responded on 08/05/2025 09:40 AM

We're glad to hear you think we're good! Just like a well-balanced tire, we aim to keep things rolling smoothly. If there's anything more we can do to pump up your experience, feel free to let us know. Safe travels!


CR
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CHRISTINE R.
Watertown, MA
Subaru Trucks Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2025
verified customerVerified Customer
10
Tire fail on inspection
My car failed inspection because of bald tire. When I took car to Express, the young woman noticed another worn tire and suggested replacing all 4 tires with a different, more affordable brand, but as reliable. I chose that option as the most sensible, and now feel very secure about that part of my drive.
Darren C. from Express Tire and Auto Service responded on 08/05/2025 09:40 AM

We appreciate your feedback and are happy to hear that our team could help make your ride a bit more secure. It's always a good idea to keep a close eye on those tires—bald ones don't inspire confidence, do they? Kudos to that young woman for her sharp eyes and sensible suggestions! Now that you’re riding on all four reliable tires, may the only thing you worry about on the road be which playlist to crank up next. Safe travels!


SH
SHARLOW H.
Auburndale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Great service! Very nice people!
They made sure I understood what they’re doing to my car and why.
Darren C. from Express Tire and Auto Service responded on 08/01/2025 11:14 AM

We're glad to hear our team was able to guide you through the ins and outs of your car service! We believe that knowledge is power, especially when it comes to your vehicle. It’s like having a personal mechanic who doubles as a professor. If you have any more questions or need further assistance, just let us know!


SM
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SEAN/JANE M.
Watertown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Jane
You can always rely on the staff from the front desk to the shop! Friendly, reliable, quality service in a timely manner!
Darren C. from Express Tire and Auto Service responded on 08/01/2025 07:35 AM

We appreciate your high praise! It's fantastic to hear that our team is consistently hitting the mark from the front desk to the shop. Friendly faces and reliable service are what we aim for, and it seems like we hit the nail on the head this time! We're here to keep your wheels turning smoothly. Keep those requests coming!


EM
EDWARD M.
Watertown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Guaranteed Service!
Their ad states they guarantee their work. When my brake repair needed a second look, they said they would make it right. And they did!
Darren C. from Express Tire and Auto Service responded on 07/31/2025 10:58 AM

We appreciate you sharing your experience. It’s great to hear that we lived up to our promise – after all, brakes are kind of a big deal, aren't they? We aim to keep everything in top shape for your ride. If there's anything else that requires a repair or just a good ol’ tune-up, you know where to find us. Safe travels!


CB
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CYNTHIA B.
Cambridge, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Snow tires in July
Ugh…no wonder my car sounded like a truck! Darren confirmed I had forgotten to remove and store them, and the following morning I was in and out in an hour. Great service, as always!
Darren C. from Express Tire and Auto Service responded on 07/31/2025 04:26 AM

It sounds like you had a little moment there with your car's sound system! We're glad Darren could help you get things sorted out in record time. Thank you for your continued support – we always aim to keep your ride smooth and sounding like a well-oiled machine, not a truck in disguise! If there’s anything else we can assist you with, just let us know.


TM
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TONY M.
Waltham, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Customer service
Customer service was excellent
Darren C. from Express Tire and Auto Service responded on 08/02/2025 09:49 AM

We appreciate your feedback on our customer service! It’s like finding an extra fry at the bottom of the bag – unexpected and delightful. We're here to make your experience easy and enjoyable, so it's great to hear we hit the mark. If there's anything else we can assist you with, just let us know!


BO
BOB O.
Watertown, MA
Ford Trucks F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Darren and his team a very knowledgeable and very helpful
I have been dealing with Darren and his team at Express tire for quite some time now. His team is very knowledgeable. It has been a pleasure to be working with them for at least 10 years now I will highly recommend Express tire for your auto service needs.
Darren C. from Express Tire and Auto Service responded on 08/01/2025 09:43 AM

It's fantastic to hear that you've had such a long and positive experience with Darren and the team at Express Tire! Ten years is quite the commitment—almost like a romantic relationship but with fewer date nights and more tire rotations. We truly appreciate your recommendation and look forward to many more years of keeping your vehicle in top shape!


MS
MICHAEL S.
Natick, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Nice folks! In and out service
New tires- awesome experience. The desk folks we personable and didn't try to sell me anything I didn't need. And the wheels and tires were ready when they said they would be. Price was very reasonable. Can't ask for more than that

ZW
ZACH W.
Watertown, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/25/2025
verified customerVerified Customer
7
Very nice, could be more communicative
The staff was very friendly, and they gave me a ride home when I had to leave my car with them (they have free loaner cars, but apparently you need to schedule those ahead of time). It did take a few days for them to get to my car, moreso than they initially estimated, and I had to be proactive about calling for updates. In the end it turned out my car was not going to be fixable, and I appreciate that they didn't dive into fixing the reported issue before calling and chatting me through my options. Overall a good experience (albeit a bummer about my car), but I do hope they get better about communicating service delays in the future. Other folks would be better in speaking to their actual mechanic skills, since we didn't get to that point in my situation.

DB
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DIANE & JOE B.
Watertown, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
69 yr old
They take good care of you . It’s local and they get the job done
Offers and Posts

We're thrilled to hear you enjoyed our professional and courteous service! Integrity and trust are our fuel. 🚗💨 Thanks for choosing Express Tire and Auto Service! Keep rolling with confidence! #TrustworthyService #AutoCare
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We appreciate your trust in our knowledge and dedication over the years! It's our mission to keep you and your vehicle happy and safe on the road. 🚗💨 Thank you for being a valued part of the Express Tire and Auto family! #CustomerAppreciation #AutoCare
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