ReScore Reviews™ (29)

ReScore
Overall Rating 2.6896579/5Overall Rating 2.6896579/5rating 2.6896579rating 2.6896579rating 2.6896579
Original
Overall Rating 1.82759/5rating 1.82759rating 1.82759rating 1.82759rating 1.82759
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Curtis D. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule and service technicians are pleasant and helpful"
I am pleased with the service I receive from Fairfax Hyundai. There is one small irritant that could make the service perfect. When the vehicle is finished and returned to the lot for pick-up, the paper floor mat and plastic seat cover are left in the car. I would prefer it be removed. Also, the vehicle is run through a car wash, but there are water drops all over the surface which become water spots when the car is brought out into the sun. Could the person who brings the car out wipe of the water drops before bringing the vehicle into the sun?
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:16 PM
Ronnit G. on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service dept."
see previous notes. should have posted that here.... :-)
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/20/2018 09:48 AM
Customer C. at Fairfax Hyundai responded on 04/20/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Jan P. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
P had our new Sonate 2.0T serviced for the first time. We bought the car in November, 2016 and the service was done in April 2017. We only had 1500 miles on the car but the time was long enough.

I use synthetic motor oil in the car which is better for mileage and longevity. They chard a little under $35, which is reasonable compared to what Mazda and Subaru dealers had charged us.

We love the Sonata and we are extremely pleased with the Hyundai.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/20/2018 02:21 AM
Customer C. at Fairfax Hyundai responded on 04/20/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Irene B. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is usually done in a very timely manner"
The service representatives are very pleasant
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:46 PM
Customer C. at Fairfax Hyundai responded on 04/19/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Lavourn M. on 04/19/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Communication is the key"
My service advisor need to work on his communication skills an simple email, text or call to update the client will go a long way. Satisfied customers will yield more satisfied customers.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/19/2018 01:07 PM
Customer C. at Fairfax Hyundai responded on 04/20/2018

Dear Lavourn,

Thank you for the review.
We're sorry that certain aspects of the service didn't meet your expectations. Please do not hesistate to contact Mike Mccann at ext 1105 to talk more about this issue, in order to resolve them.

Customer Service Representative
Fairfax Hyundai
703-352-0444

Leon H. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal care"
Loved the fact that the car Warranty took care of all of the repair cost on my 2014 Santa Fe,, on the air conditioner. And the repair was quick.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/19/2018 05:39 AM
Customer C. at Fairfax Hyundai responded on 04/19/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good & Bad"
Hello,
I like Hyundai vehicles a lot.I think they are among the best vehicles in the world. However, the maintenance fees are high if we compare this task with other vehicle brands. This may force customers to look for other brands.
Thanks!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/18/2018 03:43 PM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Suzanne J. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ray is our service Rep always great to work with. 👍"
Ray is the best service Rep. 👍
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 04:55 AM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect, as usual "
Everything was perfect, as always. The only thing that was a bit inconvenient was being told my car was parked by the service department when it wasn’t, and I had to go back in to ask someone to help me find my car. But the man who helped me was great and super quick!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 09:41 PM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Valentina C. on 04/17/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"60,000 Miles Service"
After paying $ 419.00 of a routine service I was asked to pay $ 29.00 to change a light bulb on my third brake light, something that took me literally 15 seconds time to do. Disappointing to say the least.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 07:43 PM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valentina,

Thank you for the review and recommendation.
We're sorry that certain aspects of the service didn't meet your expectations. Please do not hesistate to contact Mike Mccann at ext 1105 to talk more about this issue, in order to resolve them.

Customer Service Representative
Fairfax Hyundai
703-352-0444

Woomee K. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In-n-Out of Fairfax, VA! No hamburgers or fries, but that's okay!"
Thank you!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 05:51 PM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service Advisors"
Will definitely keep recommending Fairfax Hyundai.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 05:43 PM
Customer C. at Fairfax Hyundai responded on 04/18/2018

Dear Valued Customer,

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Nnnnn
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:16 PM
Customer C. at Fairfax Hyundai responded on 04/17/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Just getting an oil change, even with an appointment, takes about an hour and a half. Too long.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:22 PM
Customer C. at Fairfax Hyundai responded on 04/17/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service "
Good customer service
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:18 PM
Customer C. at Fairfax Hyundai responded on 04/17/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great customer service.
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 06:32 PM
Customer C. at Fairfax Hyundai responded on 04/17/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take great care of you!"
The team is attentive to details. The dealership also provides great coupons. I saved a bundle on my brake work!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/16/2018 05:13 PM
Customer C. at Fairfax Hyundai responded on 04/16/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Charles A. on 04/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I wasn’t wowed and I’m mostly generous when rating businesses or people when I receive services. Overall it was not bad. "
It was above average
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 04:08 PM
Customer C. at Fairfax Hyundai responded on 04/16/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good and fast"
Great and fast service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:08 PM
Customer C. at Fairfax Hyundai responded on 04/16/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

Louis P. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Predictable excellent service"
I return to Fairfax Hyundai for service with full confidence of excellent service and first rate repairs.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 01:50 PM
Customer C. at Fairfax Hyundai responded on 04/16/2018

Dear Valued Customer:

We would like to thank you for the awesome review. Over here at Fairfax Hyundai, our priority is to always give you the best customer service possible. We thank you for coming in and hope to see you soon

Customer Care Representative
Fairfax Hyundai
703-352-0444

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