Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

3885 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 2.8717977/5Overall Rating 2.8717977/5rating 2.8717977rating 2.8717977rating 2.8717977
Original
Overall Rating 1.82051/5rating 1.82051rating 1.82051rating 1.82051rating 1.82051
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Springfield, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Excellent service in a pinch
Had an emergency tire situation while driving - Margie was able to get me in and get my problem solved on a busy Sunday. A+ experience all around!
Customer C. from Fairfax Hyundai responded on 12/09/2018

Dear Valued Customer,

Thank you so much fort he 5-star review and recommendation. We're more than happy to see that your experience with us was great! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


BM
Barbara M.
Harrisonburg, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Trevor, service advisor
Trevor is an excellent advisor. I ask for him whenever I service my car because he is honest, dependable and will always make recommendations to do something or not do something based on the right thing to do. I always feel like he has my safety at the forefront of our conversations.
Thank you Trevor!
Customer C. from Fairfax Hyundai responded on 12/08/2018

Dear Barbara,

Thank you so much for the wonderful 5-star review and feedback. We're more than happy to hear that your experience with us went great and a special shout out to our amazing service advisor, Trevor! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Vienna, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
X
X
Customer C. from Fairfax Hyundai responded on 12/08/2018

Dear Valued Customer,

Thank you so much for the 5-star review and feedback. We're more than happy to see that your experience with us went great! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Lovettsville, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Service
Gr8 service
Customer C. from Fairfax Hyundai responded on 12/08/2018

Dear Valued Customer,

Thank you so much for the 5-star review and feedback. We're more than happy to hear that your experience with us went great! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


NG
Nicholas G.
Fairfax Station, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Service Review
The service reps are always upbeat and helpful. I like the coffee machine by the waiting area.
Customer C. from Fairfax Hyundai responded on 12/07/2018

Dear Nicholas,

Thank you so much for the 5-star review and feedback. We're more than happy to hear that your experience with us went great! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


JC
Joseph C.
Vienna, VA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Very professional and up front about costs and time to do the work
One item that I would appreciate. The advisor gave me additional work that needs to be done soon with cost estimates over the phone. I would like to have the list and costs written or email/text. That would be helpful.
Customer C. from Fairfax Hyundai responded on 12/07/2018

Dear Joseph,

Thank you so much for the 5-star review and for the wonderful feedback. We're more than happy to hear that your experience with us was great! We will definitely take your suggestion into consideration with our advisors. We appreciate your business and hope to see you again soon,

Customer Service Representative
Fairfax Hyundai
703-352-0444


HO
Heather O.
Woodbridge, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Easy peasy
I stopped by after work and they got me right in with no appointment. And, only took a short amount of time to do the work. I love Hyundai.
Customer C. from Fairfax Hyundai responded on 12/07/2018

Dear Heather,

We would like to thank you for your 5-star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai 
(703) 352-0444


BM
Broderick M.
Fairfax, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Best customer service
The customer service is outstanding. This is the reason all three of our cars are Hyundai.
Customer C. from Fairfax Hyundai responded on 12/07/2018

Dear Broderick,
We would like to thank you for your 5-star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai 
(703) 352-0444


TV
Thomas V.
Annandale, VA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
good
y
Customer C. from Fairfax Hyundai responded on 12/07/2018

Dear Thomas,
We would like to thank you for your 5-star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai 
(703) 352-0444


Verified Customer
Woodbridge, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Recent service
Ray Wiest is the guy I go to because he always gives me the truth about any service that may be needed for my car.
Customer C. from Fairfax Hyundai responded on 12/07/2018

We would like to thank you for your 5-star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai 
(703) 352-0444


WJ
William J.
Oakton, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Great Service Experience for a Great Car
I think that purchasing my 2017 Hyundai Sonata was one of the best decisions I ever made. The service provided by the dealer has been outstanding and so affordable. I recommend Hyundai and the dealership from which I purchased it to everyone I know.
Customer C. from Fairfax Hyundai responded on 12/06/2018

Dear William,

We would like to thank you for your 5-star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai
(703) 352-0444


Verified Customer
Reston, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Fairfax Hyundai
Excellent service.
Customer C. from Fairfax Hyundai responded on 12/06/2018

Dear Valued Customer,

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We do hope to see you in the future,

Customer Care Rep
Fairfax Hyundai 
(703) 352-0444


AG
Adriana G.
Fairfax, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Friendly and Professional
First experience with a Hyundai purchase and recently first service. This dealer is convenient to my home and so very happy it is. Every encounter I have had had been wonderful, friendly and professional. I look forward to continuing my service there and would not hesitate to recommend to friends or family.
Customer C. from Fairfax Hyundai responded on 12/06/2018

Dear Adriana,

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our hyundai family.

We do hope to see you again,

Customer Care Rep 
Fairfax Hyundai 
(703) 352-0444


Verified Customer
Reston, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Friendly place
Nice and informative staff.
Customer C. from Fairfax Hyundai responded on 12/05/2018

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our hyundai family.

We do hope to see you again,

Customer Care Rep 
Fairfax Hyundai 
(703) 352-0444


Verified Customer
Hayes, VA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Reliable service
Prompt and professional service
Customer C. from Fairfax Hyundai responded on 12/05/2018

We would like to thank you for your 5 star review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our hyundai family.

We do hope to see you again,

Customer Care Rep 
Fairfax Hyundai 
(703) 352-0444


SR
Steven R.
Vienna, VA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Very Friendly
Great team.
Customer C. from Fairfax Hyundai responded on 12/05/2018

Dear Steven,

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our hyundai family.

We do hope to see you again,

Customer Care Rep 
Fairfax Hyundai 
(703) 352-0444


Verified Customer
Oakton, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Friendly, courteous service
They make it easy and pleasant.
Customer C. from Fairfax Hyundai responded on 12/05/2018

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our hyundai family.

We do hope to see you again,

Customer Care Rep 
Fairfax Hyundai 
(703) 352-0444


FW
Frances W.
Fairfax, VA
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
service review
Service associates are always very helpful and pretty much give you the right time the job will take. I have never had a bad experience since I've owned my car and will continue to deal with Fairfax Hyundai .
Customer C. from Fairfax Hyundai responded on 12/05/2018

Dear Frances,
Thank you for taking the time to give us wonderful feedback and 5 star review. We are so happy you were satisfied with your service. We strive to give the best service to our valued customers. 


Customer Service Representative
Fairfax Hyundai
703-352-0444


TD
Terilyn D.
Warrenton, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Usually friendly
The service person had warned me ahead of time it would take quite awhile since it was the end of month. I stayed anyway.
Customer C. from Fairfax Hyundai responded on 12/05/2018

Thank you so much for the great 5-star review. We really value our customer's feed back and are open to hear all our Hyundai family opinions! We appreciate your business and hope to see you again soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RS
Rafael S.
Springfield, VA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
completely satisfied
completely satisfied
Customer C. from Fairfax Hyundai responded on 12/05/2018

Dear Rafael,
Thank you for taking the time to give us wonderful feedback and review. We are so happy you were satisfied with your service. We strive to give the best service to our valued customers. 


Customer Service Representative
Fairfax Hyundai
703-352-0444