Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

5131 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.22/5Overall Rating 3.22/5Overall Rating 3.22/5rating 3.22rating 3.22
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
93% Would Recommend
100% Business Response
Latest Review 30 minutes ago

Reviews


NK
Neil K.
Lorton, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Great atmosphere and relaxed environment.
Service Rep, Josh, was courteous, helpful and very responsive.

Verified Customer
Fairfax, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Very simple and quick to schedule
Brian is amazing. So helpful and polite.

DD
Debbra D.
Sterling, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Routine Maintenance
Extremely polite and helpful.

RK
Roger K.
Oakton, VA
2005 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Mr. Jason Richardson - Awesome Professional Service Advisor
No matter if my automobile is receiving a complimentary service, a minor repair, or a substantial repair, Mr. Richardson is always forthright and honest in ALL aspects of my visitation. Mr. Richardson always keeps me apprised of the time frame and process of the repair service and is always open to explaining a procedure and answering any question which may arise. I work my service appointment around a time when Mr. Richardson is available. When you have the best service advisor you have ever encountered why settle for anyone else! The corporate leadership at Fairfax Hyundai needs to recognize the extreme excellence this gentleman provides customer after customer and year after year!
Customer C. from Fairfax Hyundai responded on 10/15/2019

Dear Roger,

Thank you so much for the great 5-star review. We are pleased to see that your time with us and Jason was well spent! We appreciate your feedback and we hope to see you again at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Fairfax, VA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Quick Service
Came in for a safety inspection, oil change and tire rotation and all done under an hour. Was not expecting that fast of service. Awesome!
Customer C. from Fairfax Hyundai responded on 10/15/2019

We wanted to thank you for the the wonderful 5 star review.   We appreciate your business and hope to see you again.

Customer Care Representative
Fairfax Hyundai
703-352-0444


MS
Myungsuk S.
Alexandria, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Everything
Excellent
Customer C. from Fairfax Hyundai responded on 10/14/2019

Dear Myungsuk,

We wanted to thank you for the the wonderful 5 star review.   We appreciate your business and hope to see you again.

Customer Care Representative
Fairfax Hyundai
703-352-0444


NC
Nancy C.
Vienna, VA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Excellent Service
John Weaver, our service adviser, was great. He kept us informed during the whole repair process and answered all our questions. Nancy Curtis
Customer C. from Fairfax Hyundai responded on 10/14/2019

Thank you for the great 5-star rating. We are pleased to hear that your time with us and John was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Reston, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Great Service
I've always had great service at Fairfax Hyundai and appreciate the care they take with my car.
RICKIE W B. from Fairfax Hyundai responded on 10/12/2019

Thank you for the great score and thank you for using Fairfax Hyundai.

Thank you
Rickie Bush


Verified Customer
Vienna, VA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Thanks
Great service, fast and friendly. Highly recommend
Customer C. from Fairfax Hyundai responded on 10/12/2019

Dear Valued Customer,

Thank you so much for the great review. We are pleased to see that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444 


Verified Customer
Front Royal, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Fairfax Hyundai customer review
I love the courteous and efficient staff at Fairfax Hyundai. I never have had any problems with their service. Thanks!
Customer C. from Fairfax Hyundai responded on 10/12/2019

Dear Valued Customer,

Thank you so much for the great review. We are pleased to see that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444 


Verified Customer
Broad Run, VA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/11/2019 Category: Service
Extremely long service time for an oil change
Aggravated with amount of time in service dept for an oil change.
RICKIE W B. from Fairfax Hyundai responded on 10/12/2019

Hello,
We are sorry about the delay for your service we are in the process of finding more people but its been an uphill battle but we are working on it the best we can.Thank you for the feed back and hope the next time will be much faster.

Rickie Bush


PT
Peter T.
Fairfax, VA
2007 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2019 Category: Service
A Good Visit to the Local Hyundai Dealer Except for the Keys
Everything well on this visit except for the keys. After I had walked over to the dealer to get my car, there was a big problem in finding my keys. They weren't in my car, which was confirmed by a staff member. After a long search (perhaps 7-8 minutes) they were found. At one point a staff member even asked me whether the car I was standing next to (I had seen my car almost immediately) was in fact my car. Yes it was.
Customer C. from Fairfax Hyundai responded on 10/11/2019

Dear Peter,

Thank you so much for the great review. We are pleased to see that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444 


CS
Carol S.
Falls Church, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
title unnecessary
Nothing to add other that ratings
Customer C. from Fairfax Hyundai responded on 10/11/2019

Dear Carol,

Thank you so much for the 5-star review. We are pleased to see that your time with us was well spent. We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444 


TH
Travis H.
Fairfax, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
A few hiccups , but the service advisor was great
My SA was great at getting people to do their jobs and even took care of a remote battery for me when he was getting g push back from the parts department. He sincerely cared. Promote that man and give him a raise NOW.
Customer C. from Fairfax Hyundai responded on 10/11/2019

Dear Travis,

Thank you so much for the great 5-star rating and for the wonderful feedback. We are happy to see that your time with us was up to your satisfaction. We appreciate your business and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RH
Robert H.
Montgomery Village, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Tough to beat Fairfax Hyundai!
This sales/service dept. is well-organized, extremely efficient and highly professional. It is why me and my family have purchased multiple Hyundai's from Fairfax Hyundai over the past 15+ years. They make it incredibly difficult to go anywhere else. Plus, Hyundai makes a great car!
Customer C. from Fairfax Hyundai responded on 10/11/2019

Dear Robert,

Thank you for the great 5-star rating. We are pleased to hear that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


SH
Sandra H.
Vienna, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Fairfax Hyundai service on my Santa Fe
Service dept has always been excellent.
Customer C. from Fairfax Hyundai responded on 10/11/2019

Dear Sandra,

Thank you for the great 5-star review. We are pleased to hear that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


CA
Cynthia A.
Oak Hill, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Josh was fantastic to me
It starts with Mr barber who sold me my car . Josh in service . I thank you
Customer C. from Fairfax Hyundai responded on 10/10/2019

Dear Cynthia,

Thank you for the great 5-star review. We are pleased to hear that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


RB
Ronald B.
Fairfax Station, VA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Service
Josh, who is the service agent I worked with, was courteous, informative, friendly and very professional.
Keep up the good work.
Customer C. from Fairfax Hyundai responded on 10/10/2019

Dear Ronald,

Thank you for the great 5-star review. We are pleased to hear that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


Verified Customer
Annandale, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
What makes Fairfax Hyundai so great?
Brian Cave!
Customer C. from Fairfax Hyundai responded on 10/10/2019

Dear Valued Customer,

Thank you for the great 5-star review. We are pleased to hear that your time with us was well spent! We appreciate your feedback and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444


MY
Matthew Y.
Alexandria, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Great
Thanks!
Customer C. from Fairfax Hyundai responded on 10/09/2019

Dear Matthew,

Thank you so much for the great 5-star review. We are pleased to hear that your time with us was fantastic! We appreciate your business and we hope to see you at your future services,

Customer Care Representative
Fairfax Hyundai
703-352-0444