ReScore Reviews™ (28)

ReScore
Overall Rating 2.6428543/5Overall Rating 2.6428543/5rating 2.6428543rating 2.6428543rating 2.6428543
Original
Overall Rating 1.82143/5rating 1.82143rating 1.82143rating 1.82143rating 1.82143
94% Would Recommend
100% Business Response
Latest Review 13 minutes ago
Iman N. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
They promised for 2 hours but my war was ready in an hour. Also very professional service guide.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 01:11 PM
Customer C. at Fairfax Hyundai responded on 02/20/2018

Dear Iman,

We wanted to thank you very much for the outstanding review and recommendation.

Our goal is to have the best Service department.

We hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444

Lucy A. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was treat very well. Long term customer. "
Lucy
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 05:35 AM
Customer C. at Fairfax Hyundai responded on 02/20/2018

Dear Lucy,

We wanted to thank you very much for the outstanding review and recommendation.

Our goal is to have the best Service department.

We hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444
Marius K. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always professional and curteous"
I have never been disappointed by the services I have received for 7 years now at F'Fax Hyundai. Jason has been my service supervisor many times and I find him to be patient in explaining things to me as someone who is non-techie and very professional in the recommendations that he makes.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 05:04 AM
Customer C. at Fairfax Hyundai responded on 02/20/2018

Dear Marius,

We wanted to thank you very much for the outstanding review and recommendation.  I will let Jason know.

Our goal is to have the best Service department.

We hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 02/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely in/out service "
Our vehicle was done in an hour and a half after our appointment time so we were happy about that. Big improvement over past appointments. Desk clerk gladly explained what was done when asked but I suggest that the customer is provided with a list of items done. This was a 15,000 mile service and there was no info given when checking out on our bill.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 03:30 PM
Customer C. at Fairfax Hyundai responded on 02/19/2018

Dear Valued Customer,

We are happy to know we met and exceeded your excpectations. Fiarfax Hyundai stirves to give the best customer service each and every time. We hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444
 

John G. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and great service!"
Excellent service in every aspect. On time service, polite, and done professionally.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:59 AM
Customer C. at Fairfax Hyundai responded on 02/19/2018

Dear John, 

We are happy to know we met and exceeded your excpectations. Fiarfax Hyundai stirves to give the best customer service each and every time. We hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Barbara M. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very customer oriented "
There has never been a time where I felt that the service staff did not have my best interest in mind when recommending any service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 06:02 PM
Customer C. at Fairfax Hyundai responded on 02/19/2018

Dear Barbara,

We wanted to thank you for the outstanding review and recommendation.

We strive to have the best customer service and service department.

Hope to see you soon,

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service rating"
Helpful, professional staff for the most part. I would encourage the cashier to end her personal phone call when helping customers.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 08:31 AM
Customer C. at Fairfax Hyundai responded on 02/18/2018

Dear Lois, 

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,
Customer Care Rep

Fairfax Hyundai 
(703)352-0444

Leslie N. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Team"
Quick professional service every time!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/17/2018 05:17 PM
Customer C. at Fairfax Hyundai responded on 02/18/2018

Dear Leslie;

We wanted to thank you for the outstanding review and recommendation.

We strive to have the best customer service.

Hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Loay N. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and honest service as usual"
I frequently get my car maintained here. The technicians and service advisors have always been reliable and up-front about everything.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 02:49 PM
Customer C. at Fairfax Hyundai responded on 02/16/2018

Dear Loay,

We wanted to thank you for the outstanding review and recommendation.

We strive to have the best customer service.

Hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

William C. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time service "
Service always done in timely matter. Very comfortable waiting room.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/16/2018 04:18 AM
Customer C. at Fairfax Hyundai responded on 02/16/2018

Dear William,

We wanted to thank you for the outstanding review and recommendation.

We strive to have the best customer service.

Hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is good."
I feel that the service are pretty up front with me. I don't feel like they're saying that I need to do unnecessary work. And they all seem pretty friendly too.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 12:43 PM
Customer C. at Fairfax Hyundai responded on 02/15/2018

Dear Valued Customer 
We wanted to thank you for the outstanding review and recommendation.

Our #1 goal is to have the best customer service.

Hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Jennifer M. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service representative was nice and efficiently got the work started and kept me informed as the work progressed."
Excellent service visit.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 03:12 AM
Customer C. at Fairfax Hyundai responded on 02/15/2018

Dear Jennife,
r
We wanted to thank you for the outstanding review and recommendation.

Our #1 goal is to have the best customer service.

Hope to see you soon.

Customer Care Representative
Fairfax Hyundai
703-352-0444
Shirley G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff. Timely service. "
I'm able to come in for service on the day and time that is convenient to me. Staff always friendly and welcoming.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:13 PM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear Shirley,

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,

Susan I. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
In and out just when he said for the price he said.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:51 PM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear Susan,

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,

John L. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service at Fairfax Hyundai"
pleasant experience and a nice waiting room!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 12:47 PM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear John,

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,
Customer Care Representative

Fairfax Hyundai
(703) 352-0444

Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fairfax Hyundai Service"
Advisor Josh was welcoming and pleasant, got me checked in quickly in a timely fashion. Service time was as expected, and results made my car look like new!
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 12:24 PM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear Valued Customer ,

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,
Customer Care Representative

Fairfax Hyundai
(703) 352-0444

William B. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The first person to greet you when you bring your car in for service can make or break you day. But at Fairfax Hyundai the Service Advisors are all helpful and caring people.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 11:42 AM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear William,

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family.

We hope to see you in the future,
Customer Care Representative

Fairfax Hyundai
(703) 352-0444

Rodrigo V. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent as usual"
Always the best service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 10:48 AM
Customer C. at Fairfax Hyundai responded on 02/14/2018

Dear Rodrigo,

Fairfax Hyundai would liek to thank you for your awesome review. It is our aim to always deliver the best customer service possible. We do hope to see you again, soon!

Customer Care Rep
Fairfax Hyundai
703-352-0444

Tyrone K. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Need to be prepared when doors open"
Would suggest that service managers get to work 30 minutes before service opens to make sure computers working and maybe a shot of coffee
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 03:33 PM
Customer C. at Fairfax Hyundai responded on 02/13/2018

Dear Tyrone, 

We would like to thank you for your review and recommendation, We strive to give great customer service to our hyundai customers. 

If you would like to speak to our service manager Ricky Bush, he can be reached at (703)352-0444 ext 1111. 

Customer Care Representative,
Fairfax Hyundai 
(703) 352-0444

Jerry J. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
This was my first time visiting this location to have my Equus serviced. From making a same day appointment, being provided a loaner car and having my vehicle serviced could not have gone any smoother. I have another appointment this week to install a special order item and once again getting an appointment on my schedule was very easy.
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 01:43 PM
Customer C. at Fairfax Hyundai responded on 02/13/2018

Dear Jerry, 

We would like to thank you for your excellent review and recommendation! We here at Fairfax Hyundai strive to give great customer service to our Hyundai family. 

We hope to see you in the future,
Customer Care Representative

Fairfax Hyundai
(703) 352-0444

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