Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

146 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


RK
Rick K.
Connecticut
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Rick said it was a very good experience and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Connecticut
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Mike said the staff gave good service.
This review was collected via phone interview by Customer Research Inc.

JC
Jennifer C.
Fairfield, CT
Mercedes-Benz ML500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2019
Luck of Consistency
Two of the main reasons businesses grow is consistency, and communication with the customer which builds trust among other things.
We started good but we end poorly.
A part that had to be replaced on my car was replaced last year. Before it was replaced last year, it lasted for 15 years. Does that mean I need to replace it every year? I dropped the car for diagnostics, they said they fixed it but never called me to let me know if I want to move forward with the repair. They just assumed I’m okay with it.
In addition the parts that they are using are not good quality not authentic Mercedes parts.

BD
Bob D.
Connecticut
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Bob said that the service was good and the staff was professional.
This review was collected via phone interview by Customer Research Inc.

KP
Kristina P.
Fairfield, CT
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Trustworthy, competent and fair cost
Brought our Lexus in to get college ready for our kids going to college. Drew was very friendly, knowledgeable and was fair with pricing. Would highly recommend Fairfield Motorworks.

AP
Annelore P.
Fairfield, CT
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Annelore said the service was fantastic.
This review was collected via phone interview by Customer Research Inc.

BA
Besfort A.
Bridgeport, CT
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Besfort said the service was done quickly. The work was done with value. The employees did not try to sell extra service.
This review was collected via phone interview by Customer Research Inc.

TT
Timothy T.
Connecticut
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Spoke with William. He said the staff were helpful, polite, and provided great customer service.
This review was collected via phone interview by Customer Research Inc.

MK
Mitch K.
Easton, CT
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Mitch said that the employees were nice, pleasant and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Fairfield, CT
GMC Savana Special
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Dan said they do good work and they are timely.
This review was collected via phone interview by Customer Research Inc.

DJ
Dave J.
Stratford, CT
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Dave said they did a fine job. Everything is good.
This review was collected via phone interview by Customer Research Inc.

AA
Andy A.
Connecticut
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Andy said his experience was phenomenal. The staff was super helpful, they were very responsive and recommends them 100 percent.
This review was collected via phone interview by Customer Research Inc.

GM
Glendys M.
Connecticut
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Glendys said every time she takes her vehicle to this business they fix it and she has nothing else wrong with her vehicle. The customer service is awesome. With the quality of work she knows there is a guarantee there is no problem with her vehicle.
This review was collected via phone interview by Customer Research Inc.

MF
Maddie F.
Fairfield, CT
Mercedes-Benz CLA-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
5 star service !
Great experience-full professionalism , work done super fast, good price. I’m a customer for life!

AP
Allen P.
Connecticut
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Allen said his overall experience was good. They did a great job.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Connecticut
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
David said the employees were friendly. They provided him service information. They gave him service pricing options.
This review was collected via phone interview by Customer Research Inc.

DD
Doug D.
Fairfield, CT
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Doug said the business explained everything in great detail, of what the problem was and what was needed to fix it. They made it very crystal clear. He added the more transparent about everything, the greater and more likelihood of making a friendship, and that he was very impressed with the staff.
This review was collected via phone interview by Customer Research Inc.

NL
Norah L.
Westport, CT
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Norah said everyone was kind and nice She said that she is going to make them her regular mechanics.
This review was collected via phone interview by Customer Research Inc.

JC
Jennifer C.
Fairfield, CT
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
Trust
Great group of guys, small mechanic shop with high integrity, knowledge and service!
I will recommend them to any opportunity i’ll get.
John Chrysadakis

CR
Christopher R.
Connecticut
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Christopher said he appreciates the staff is always there for him when he needs them, and sometimes they even stay open late to work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 146 in total