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ADRIANA S.

Chevrolet Tahoe

08/28/2026

Verified Customer

It sucks to take your working SUV in a shop and drive home with it not even working if it was good all this time

my SUV was fixed by them 1 year ago running well it had check your engine light on for some time so my husband took it to some one with a detector that told us it was cylinder 5 and was driving well all this time with no problem since last year I took it in to the shop yesterday because it should still have protection on parts right so it dose I took it in so they can look at it I told them that it was cylinder 5 I left that place driving 10mph back home so up set and the SUV was shaking ALOT and never had that before I took it in being ok when I left it was smoking and it was never doing that ever and all they told me was pay $99 because we moved the sparkplugs around to see what was wrong with it and its showing its cylinder 5 I took it in for that I know it was that I told you it was that so my SUV cant be driving anymore its smoking and shaking it makes me think I could of just been driving it with out no problems as I was but I took it in and I cant even drive it if it was bad and you are going to tell me its bad on something I know I took it in for and it was that just leave it but no they moved things around make the SUV smoke and shake when it was not doing that just leave it how it was and I could still be driving it but my SUV is sitting in my drive way as of yesterday afternoon 08/27/26 and dont have a car and I will not have work because I cant drive to my work and not have people to care for that do need my help I work as a caregiver just be safe were you take your cars in times like this

The Team from Fallbrook Auto Works responded on 08/28/2026 04:13 PM

We appreciate you sharing your experience, and we can understand the frustration that comes when your SUV decides to act like a drama queen after a visit to the shop. It sounds like your Tahoe was happily cruising along, and the visit has turned it into a less-than-cooperative companion. That’s not the kind of transformation we aim for! It’s concerning to hear that you’re now dealing with smoking and shaking issues. Our intention is always to help, not to create new problems. If there's a misunderstanding or if something went awry on our end, we sincerely want to make it right. Open communication is crucial, especially with vehicles that have more quirks than a soap opera. We recommend reaching out to us directly so we can dive into this issue together. We're here to assist and want to ensure your Tahoe is back on the road, smooth and steady as it should be. Your work as a caregiver is important, and you deserve a reliable ride, not a roadside drama.

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