Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2003 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.5789484/5Overall Rating 3.5789484/5Overall Rating 3.5789484/5rating 3.5789484rating 3.5789484
Original
Overall Rating 2.15789/5Overall Rating 2.15789/5rating 2.15789rating 2.15789rating 2.15789
95% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Anonymous avatar
Verified Customer
Philadelphia, PA
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
They take good care of you
They take good care of your car
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide a five star experience with every visit to Faulkner Hyundai of Philadelphia. It is great to hear comments like "they take good care of your car". We appreciate your business. 

We look forward to see you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


DM
Derek M.
Philadelphia, PA
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
ETA on Time to Completion would help.
The service was excellent, but I would have appreciated an up front ETA, or at least a check in after the first hour. I allowed plenty of time before my next commitment for the day and barely made it out in time. Otherwise, it was a very positive experience.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Derek,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Elantra.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. We appreciate your comments. This will help us to continually improve. We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
Philadelphia, PA
2014 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Recents
No comment
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I ma the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards o your recent visit to Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Your advisor did try to reach out to you in regards to the recent visit. Please get back to us with any questions or concerns you may have in regards to this visit. We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
PA
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
does not look they do professional way.
I hope they explain more in detail on service what I asked.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai. 

We do our best to provide a five star experience with every visit. I will have your advisor reach out to you in regards to the questions you have about the service while you were here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


VV
Vladimer V.
Jenkintown, PA
2014 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Vladimir
Like the waiting area and the speedy work
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Vladimer,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2014 Hyundai Accent.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear you "like the waiting area and the speedy work". We appreciate your business. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


MM
Mohammad M.
Philadelphia, PA
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent service
Great service they treat you like family
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Mohammad,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Accent.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is wonderful to hear comments like "great service they treat you like family". We are glad to have you as part of the family.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


DB
Demetrius B.
Philadelphia, PA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
great service
I always bring my car here for any service needed. Mike G is awesome. He always helps me out and gets my car back to me in a reasonable time. I will definitely be returning.
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Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Demetrius, 

Good afternoon. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Elantra. 

We do our very best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you "will definitely be returning". We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


RJ
Robert J.
Philadelphia, PA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Car services
Fast and very curtious
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Robert,

Good afternoon. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2015 Hyundai Sonata. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear our service was "fast and courteous". We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


DL
Diane L.
Philadelphia, PA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Service Call
I brought my car in for the parking brake switch recall so it went well. I got a fast ride to work and picked it up that afternoon. The staff was friendly.
I will be back for my next car in a few years.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Diane,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2015 Hyundai Sonata. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is always good to hear "the staff was friendly". We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


DO
Dorothy O.
Philadelphia, PA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Friendly personnel
Everything was explained to me and were very nice.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Dorothy,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit with your 2015 Hyundai Tucson. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is always too to hear our personnel is "very nice". We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


AB
Athanasia B.
Philadelphia, PA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
A very happy customer
My first name is Athanasios not Athanasia. Other than that I am very happy with the work I get everytime time I come for a service.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Athanasios, 

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. I will make sure the spelling of your names gets corrected in our system. It is great you are "happy with the work" when you come to Faulkner Hyundai.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


SM
Sanjay M.
Philadelphia, PA
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Good
None
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Sanjay,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2014 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great you had a pleasant visit while you were here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


NA
Nancy A.
Philadelphia, PA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
My review about my Sonata
I just love it
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Nancy,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2018 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear comments like "I just love it". We are glad you feel that way.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
Levittown, PA
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Services
Always Profesional
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide five star experience with every visit to Faulkner Hyundai. It is great to hear our service is "always professional". We appreciate your business.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
The service
They kept me updated on what was going on
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear "they kept me updated on what was going on". 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


BM
Brian M.
Philadelphia, PA
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Pleasently Surprised!
Very Good communication about work to be done and warranty coverage compared to other dealerships and service stories. Work was also done on a pretty timely fashion.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Brian,

Good afternoon. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit with your 2013 Santa Fe. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear you were "pleasantly surprised" during your recent visit.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
Philadelphia, PA
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Friendly, Informative and Timely Service
Staff are pleasant and always helpful with addressing questions. Service is generally performed in a timely manner, however, if an additional repair is found, staff will advise you of cost and additional time required.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good afternoon. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide a five star experience with every visit. It is always great to hear our "staff is pleasant and always helpful with addressing questions". We are glad to be able to assist you in any way. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


ES
Ellen S.
Philadelphia, PA
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Service Visit
1 aspect of visit requires additional work.
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Ellen,

Good afternoon. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. We do appreciate your business. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia. 

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


Anonymous avatar
Verified Customer
Langhorne, PA
2016 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Quality service and affordable/honest prices
Quality service and affordable/honest prices
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hello,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear comments like "quality service and affordable/honest prices". 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com


MS
Mary S.
Lansdale, PA
2015 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Excellent
Faulkner is always clean and polite. Service is speedy and reasonable. Never feel pressured. I love my Santa Fe!
1970f8b9f4f7990869ff53b3fe80dde8?s=28
Shane D., Customer Care Coordinator from Faulkner Hyundai of Philadelphia

Hi Mary,

Good morning. My name is, Shane. I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit with your 2015 Hyundai Santa Fe. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is always good to hear "Faulkner is always clean and polite". We appreciate your business here at Faulkner Hyundai.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind Regards,

Shane Dutton
Customer Care Coordinator
Faulkner Hyundai
215-904-4200 x208
sdutton@faulknerhyundai.com