Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(3,528 Reviews)

ReScore Reviews™ (58)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


Verified Customer
Philadelphia, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2020 Category: Service
C, Dalin
Their caring and courtesy to their customers. If I'm taking car in for an oil change, they well check my tires, lights etc. on their own just to make sure car is safe to drive. Awesome

AT
Anthony T.
Philadelphia, PA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Clean and quick
Nice friendly staff and fast service thanks hyundai faulkners dealership

SF
Silvio F.
Philadelphia, PA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Quick and appropriate response
Emily responded quickly and effectively to my review of unhelpful non service. Now I will see if the company backs her quickly and in accord with her promises.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/24/2020 Category: Service
Poor service by the clerk and manager
See above
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/24/2020

Good morning Silvio,

Thank you for providing feedback on your most recent visit to Faulkner Hyundai. Our service department strives to make sure all customers leave completely satisfied; it appears in this case we may have fallen short. I will reach out to you later this morning to see what can be done to correct the issue you had here. 

Have a great day,
Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020 Category: Service
Excellent service
The best service repair shop I’ve ever been to. That will keep you up-to-date on what’s going on.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/24/2020

Good afternoon,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2014 Hyundai Tucson. We are so happy to see you had excellent service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


DD
Debbie D.
Bensalem, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020 Category: Service
had a recall done in a timely manner
good service and pleasant workers
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/23/2020

Good afternoon Debbie,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2015 Hyundai Tucson. We are so happy to see our employees are pleasant; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020 Category: Service
Oil. change
Very nice place. Friendly and quick.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/23/2020

Good afternoon,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Santa Fe. We are so happy to see our service is friendly and quick; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


AC
Ann C.
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
Very good service
They care about service they provide
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/23/2020

Good afternoon Ann,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. We are so glad to see you had very good service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
Immediate service
Came in without appointment for flat tire. Service was done promptly.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/22/2020

Good afternoon,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Elantra. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


JL
Jennifer L.
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
5 stars!!
Excellent service, very friendly people! I highly recommend this dealership.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/22/2020

Good afternoon Jennifer,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. We are so happy to see you had excellent service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


EO
Evelyn O.
Philadelphia, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
The service
The services
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/22/2020

Good afternoon Evelyn,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2012 Hyundai Elantra. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


CV
Carlos V.
Philadelphia, PA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020 Category: Service
Great Service
Service was performed fast while I waited. Take full advantage of all the coupons available online, you can save so much while still getting great service.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/22/2020

Good afternoon Carlos,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2013 Hyundai Veloster. We are so glad to see you had great service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


DK
Debra K.
Philadelphia, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020 Category: Service
Terrific Service Dept!!
They are extremely efficient and reasonably priced... I would recommend them definitely!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/22/2020

Good afternoon Debra,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2018 Hyundai Sonata. We are so happy to see our service department is terrific; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


JL
Joseph L.
Warminster, PA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Everything was completed very efficiently and timely
I was very pleased with everything. They were also very nice and if you had any questions they got an answer for you.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/21/2020

Good morning Joseph,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2019 Hyundai Santa Fe. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MC
Myron C.
Philadelphia, PA
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Great Service Personnel
The service rep was friendly. courteous and very helpful. I got my car back as promised.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/21/2020

Good morning Myron,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2019 Hyundai Kona. It is great to see Manny was friendly, courteous and helpful; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


DL
Diane L.
Philadelphia, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Another Great Service Visit
Had my Tucson in for its check up. Love visiting the service department, it’s like seeing your friends.
Always good service, and always taken care of within the time frame given.
I’m always confident that my car is well maintained.
Love Faulkner service!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 01/21/2020

Good morning Diane,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2018 Hyundai Tucson. We are so happy to see you had a great visit, friend; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai