Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2982 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.2051292/5Overall Rating 4.2051292/5Overall Rating 4.2051292/5Overall Rating 4.2051292/5rating 4.2051292
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Philadelphia, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019 Category: Service
Service was great...
The folks at Faulkner Hyundai were very helpful and courtesy, very good experience for me. One pet peeve, hard to sit in waiting area and forced to watch Fox29, ouch!...

Verified Customer
Philadelphia, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Car Servicd
Excellent as always!

CG
Claire G.
Philadelphia, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Service
The service department is outstanding, especially Steve and Emily. They are so willing to help and make the experience pleasurable.

EO
Evelyn O.
Philadelphia, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
The worker
Great
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/24/2019

Good morning Evelyn,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2012 Hyundai Elantra. We are so happy to see you had great service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2018 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2019 Category: Service
Service Review
Satisfactory....
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon,

Thank you for providing feedback on your most recent visit to Faulkner Hyundai. Our service department strives to make sure all customers leave completely satisfied; it appears in this case we may have fallen short. I will reach out to you later shortly to see what can be done to correct the issue you had here. 

Have a great day,
Emily Geeza
Faulkner Hyundai


SF
Sandra F.
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Had appointment they were right on time " tech was amazing very professional.
Appointment;s right on time. very professional.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon Sandra,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


EE
Eva E.
Philadelphia, PA
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Friendly helpful and knowledgeable staff
Always a positive experience dealing with Faulkner Hyundai
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon Eva,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2007 Hyundai Santa Fe. We are so happy to see it is always a positive experience; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


JB
John B.
Philadelphia, PA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Great Job finished Quick
Was in and out for oil, tire rotation and inspection in under an hour and half
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon John,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2018 Hyundai Santa Fe. Wea re so glad to see we did a great job; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


TV
Tatiana V.
Abington, PA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Excellent Service
This was my 3d visit at the Faulkner Hyundai service department on Roosevelt Bulvd, Philadelphia, PA. I was reminded by e-mail on the upcoming service and booked an appointment by phone for the day and time I wanted. The service started as scheduled, and was done in ~ 20 minutes - fast, high quality, efficient, and courteous. The waiting area is cozy and made my short stay even more pleasant. I recommend highly the service offered by Faulkner. Thank you!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon Tatiana,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Accent. It is great to see you had excellent service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


DH
Danielle H.
Philadelphia, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Brakes
They matched a price I got from another competitor!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon Danielle,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2014 Hyundai Tucson. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Holland, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Service Visit
Service completed in a timely and professional manner.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/23/2019

Good afternoon,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Sonata. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


AS
Alexandra S.
Bensalem, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Fast Service
Fast service. Professional
Staff. I wouldn’t trust anyone else.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon Alexandra,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. Thank you for allowing us to be the only ones you trust; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MT
Marco T.
Philadelphia, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Excellent Service
I dropped off my vehicle for an oil change, tires rotation, and have the air conditioning looked at. The found an issue with the compressor and told me they were overnighting the part. They also told me that they would have a loaner for me. My vehicle was repaired in a timely manner and I have no problems whatsoever. Thank you!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon Marco,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MM
Mary M.
Newtown, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Quality service
Steve was very professional and friendly. He explained exactly the work that wa to be done on my car and the cost.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon Mary,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2011 Hyundai Sonata. We are so glad to see Steve is professional and friendly; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


RG
Richard G.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Very pleased.
Dropped car off for inspection with John. He was great, no problems, very satisfied.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon Richard,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Santa Fe. We are so happy to see Johnny was great and you are very pleased and satisfied; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Levittown, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Friendly
Awesome
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Tucson. We are so happy to see your service was awesome and friendly; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


LM
Leo M.
Philadelphia, PA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
My Hyundai Experience
Excellent service and Mike and Johnny kept me advised Everything was great and ran on time
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good afternoon Leo,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Santa Fe. It is great to see you had excellent service; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MH
Mohammed H.
Bensalem, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Good job
They do a good job. Friendly staff.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/22/2019

Good morning Mohammed,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2017 Hyundai Elantra. We are so glad to see the staff is friendly; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


LG
Lance G.
Philadelphia, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Extremely Helpful!!
I had a bulge on the side-wall of the passenger front tire, on my 2016 Sonata ES. 21,000 miles on the tires. It didn't look good I thought I needed a new tire. I didn't have an appointment but this needed to be replaced for safety. I drove to the Faulkner Hyundai service bay early that Saturday morning. Went in and described the problem. No hassle, no muss, no fuss as they say. I was treated with the up most respect as always!! I never have issues there. Everyone is ALWAYS so NICE!!! It's Refreshing to be honest in my opinion. I was in and out in about 2 hours. They put on a NEW TIRE, I paid and away I went. I'm VERY THANKFUL for such Kind, Respectful and Professional service!!! Please do Keep up the GREAT Work!!!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/21/2019

Good afternoon Lance,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit with your 2016 Hyundai Sonata. It is great to see we were able to get your tire replaced quickly and professionally; we truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


VD
Vince D.
Philadelphia, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2019 Category: Service
Setvice
Quick
EMILY G. from Faulkner Hyundai of Philadelphia responded on 05/21/2019

Good afternoon. My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide a five star experience with every visit. It is great to see you had a good visit. Our hope is to make the next visit five star.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia!

Kind regards,
Emily Geeza
Faulkner Hyundai