Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2128 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.68182/5Overall Rating 3.68182/5Overall Rating 3.68182/5rating 3.68182rating 3.68182
Original
Overall Rating 2.13636/5Overall Rating 2.13636/5rating 2.13636rating 2.13636rating 2.13636
95% Would Recommend
100% Business Response
Latest Review 6 minutes ago

Reviews


EH
Edward H.
Philadelphia, PA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
nice waiting area
excellent service

MB
Maryanne B.
Philadelphia, PA
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Very satisfied customer
Keep up the good work!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/16/2018

Good morning, Maryanne! My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2009 Hyundai Elantra.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. We are so happy to have you as a very satisfied customer!

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


AS
Aimiee S.
Philadelphia, PA
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Service
Quality of service is very good
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/16/2018

Good morning, Aimiee!
My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2006 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you received very good quality of service. We are glad to have you here!

We look forward to seeing you at your next visit in.

Kind regards,
Emily Geeza


AW
Annie W.
Philadelphia, PA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Amazing Service
The reason Hyundai will be the only car I drive until I die is because of their warranty and service. My engine blew at 105K miles - and because there was a recall on my engine - they extended my warranty to 120K miles and gave me a brand new engine free of charge. I'm closing on a house in a week and really couldnt afford 5K right now. TY hyundai for everything. For the loaner, for making a quality car and having a quality warranty. Ya'll are AMAZING!!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/16/2018

Good morning, Annie!
My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2011 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you are so satisfied with Hyundai. We are glad to have you here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


RO
Robert O.
Philadelphia, PA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Happy customer once again.
Computer mistake is found and corrected. Problem discussed with rep and I am happy with the outcome.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2018 Category: Service
Not so happy customer.
Read prior comment.
Danielle H., customer care coordinator from Faulkner Hyundai of Philadelphia responded on 07/14/2018

ROBERT,

tHANK YOU FOR TAKING THE TIME TO SPEAK ITH ME ON THE PHONE. I WILL SEND A RESCORE AS SOON AS POSSIBLE, AND THANK YOU FOR TAKING THE TIME TO RESCORE




 

Danielle Hibbs
Customer Care Coordinator
215-904-4200- x208
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/16/2018

Good morning, Robert!
Thank you for taking the time to rescore your recent service visit. We really appreciate your 5 star review. We are happy to have you as part of the Faulkner family!

Kind regards,
Emily Geeza


Verified Customer
Philadelphia, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great experience
Very helpful staff; efficient and well done service
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/16/2018

Good morning! My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you had "efficient and well done service." We are glad to have you here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


DH
Danielle H.
Philadelphia, PA
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great Services
People that work there a great! My service was fast, I was in and out with no problems.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/13/2018

Good morning Danielle,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2014 Hyundai Tucson. We truly appreciate your feedback; it is great to see you had fast service with no problems!

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MD
Michael D.
Philadelphia, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Faulkner Hyundai service
This is the best dealership I have ever experienced both for sales and service.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/12/2018

Good afternoon, Michael!
My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2016 Hyundai Tucson.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is so great to hear that we are "the best dealership you have ever experienced." We truly appreciate that feedback and your business!

We look forward to seeing you at your next visit in!

Kind regards,
Emily Geeza


JS
John S.
Philadelphia, PA
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
a little hard to get to
liked the service
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/12/2018

Good afternoon. My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai.

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai.

We do our best to provide a five star experience with every visit. It is great to see you had a good visit. Our hope is to make the next visit five star.

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia!

Kind regards,
Emily Geeza


DO
Deborah O.
Philadelphia, PA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
good customer service
Haven't been disappointed in the five years having cars serviced.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/12/2018

Good afternoon, Deborah!
My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2014 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you have had "good customer service" and haven't been disappointed; we apprecaite your business! 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


Verified Customer
Philadelphia, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service Appt.
The service techs are always very helpful and courteous.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/12/2018

Good afternoon!
My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2016 Hyundai Sonata.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that your service with us is always "helpful and courteous." We are glad to have you as part of the Faulkner family! 

We look forward to seeing you at your next visit in.

Kind regards,
Emily Geeza


JP
John P.
Philadelphia, PA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
mr
great
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/11/2018

Good morning John,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2007 Hyundai Tucson. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


ES
Errol S.
Philadelphia, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
always very fast in taking care of a problen
great
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/11/2018

Good morning, Errol!

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Elantra.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that your service is "always very fast and great!" We are glad to have you here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


Verified Customer
Langhorne, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great service facility
Friendly staff, clean and comfortable facility. The main reason I return for service over the past few years.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/11/2018

Good afternoon!

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2016 Hyundai Tucson.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you return here for our "friendly staff and comfortable facility." We are glad to have you as part of the Faulkner family! 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


SB
Sharon B.
Philadelphia, PA
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Inspection
Always able to schedule conviently, friendly, great service!
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/11/2018

Good afternoon, Sharon!

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2015 Hyundai Tucson.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to hear that you always have "friendly, great service!" We are glad to have you here. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


AS
Alexandra S.
Bensalem, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Professionalism
The staff at Faulkner Hyundai are always extremely polite and professional. Their customer service outdoes any other car dealership in Philadelphia.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/10/2018

Good morning Alexandra,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Tucson. We truly appreciate your feedback; we are so glad to see your experience with us is always "polite and professional."

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


MR
Murray R.
Philadelphia, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
checked out car for a summer trip
very efficient. did 24 pt inspection and oil change in less than an hour
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/10/2018

Good morning Murray,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2013 Hyundai Elantra. We truly appreciate your feedback.

We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
OK
The service was OK. When I booked the service call, the person whom I spoke to said that I needed various things done but when I go there, the very nice lady told me that I only needed one thing done. I wish that they would give their clients updates about recalls, especially if you purchased the vehicle from their showroom. it seems like; once you purchase the vehicle, they only contact you to make more money from you. No updates on recalls etc, etc.
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/10/2018

Good morning!

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai.  " We are glad to have you here. 

Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2017 Hyundai Tucson.

We do our best to provide a five star experience with every visit to Faulkner Hyundai. It is great to see that you had good service. To clarify your concern about recall updates, they come from the manufacturer specifically - each dealership can look up your information personally by VIN but in regards to the actual notifications, they will come from Hyundai by mail or email. 

We look forward to seeing you at your next visit to Faulkner Hyundai of Philadelphia.

Kind regards,
Emily Geeza


TT
Tonya T.
Philadelphia, PA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Gets the job done
Timely, clarity of interests,to the point, good customer service
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/09/2018

Good morning Tonya,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2013 Hyundai Santa Fe. We truly appreciate your feedback; we are so happy to see you had "good customer service" while you were here!
 
We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai


Verified Customer
Philadelphia, PA
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Good service
Good service good people thanks
EMILY G. from Faulkner Hyundai of Philadelphia responded on 07/09/2018

Good morning,

My name is Emily, I am the Customer Care Coordinator here at Faulkner Hyundai. 

We do our best to provide a five star experience with every visit to Faulkner Hyundai. Thank you for taking the time to complete the survey in regards to your recent visit to Faulkner Hyundai with your 2014 Hyundai Elantra. We truly appreciate your feedback; we are very happy to see you had "good service!"
 
We look forward to seeing you on your next visit in!

Kind regards,

Emily Geeza
Faulkner Hyundai