Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

6 Reviews

83% Would Recommend
Latest Review about 1 month ago

Reviews


MR
Malcolm R.
Rochester, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/09/2019
Dishonest and Conniving
NEVER GO TO FERREL'S GARAGE! (read the whole review, it keeps getting worse)

They will scam you and completely mess up at least a few weeks of your life.
I took my car in to Ferrel's Garage for a NYS inspection since my trusted mechanic wasn't available. Upon dropping the car off everything seemed fine and I was expecting to pass the inspection or at least need to pay for some minor repairs. I have enough of a knowledge about cars to know when someone is trying to scam me.
After getting a call telling me to come pick up my car I started to walk there. I arrived about 45 minutes later to have them tell me that they need to bring my car out of the shop, so I waited another 15-20 minutes. You'd think that they would at least tell me to come get my car after its done and not before its even out of the garage. On the phone they said that they barely had room in their garage to take my appointment so you would expect that they would be in a hurry to get my car out of the garage too. Apparently not.

I paid the $21 cost for a NYS inspection and the employee proceeded to tell me that I'm looking at around $3,000 in repairs (more than the value of my car). I was surprised to hear this and told them I wanted to take the work to my trusted mechanic.

I got into the car and started to pull out of their parking lot. Immediately I realized that my brakes didn't work AT ALL! I had to use the emergency brake just to avoid hitting other vehicles in their parking lot. I immediately parked and went back inside to ask how that happened. The employee was extremely rude and told me that "it was and old car" and said that these things happen. I said that it had to have happened while in their care because the car was fine going in and they did not make any note of brake problems on the list of reasons for a failed inspection. I drive this car every day so the likelihood of my brakes failing on their own in the two hours that the mechanic had my car is extremely low.

I also realized that the odometer reading they recorded was the same for when i dropped the car off and when I got it back. This did not match the actual mileage of my car. They took a 2 Mile JOY RIDE!!! Thankfully I have a dash-cam. I was able to pull up the footage of the whole 2 mile joyride. The person who was driving was speeding excessively, going 50-60mph in a 30 mph zone. They were also slamming on the brakes and swerving for no apparent reason. It is NOT necessary or even recommended by NYS to take a car on the road for an inspection. The reason for this joyride was to put my car to the test. They wanted to get as many things wrong with the car as possible before inspecting it. A mechanic should have the common sense to treat a car with some respect and care if its an older vehicle. Obviously, they knew they could cause more issues for my car by driving recklessly so they could charge me more for repairs.

Ferrel's Garage is should NOT be trusted. They are a bunch of scam artists and con-men. The owner Paul Ferrel is just as conniving as the rest of the employees that work there. I spoke to him in person about the matter and he kept telling me all of these blatant lies and reasoning for taking the car out.

DO NOT GIVE YOUR BUSINESS TO THEM. They will take your money and leave you in a worse place than when you first contacted them.

Right now I am without a car and have been stressed out trying to get to work and finding a new vehicle. All thanks to Ferrel's Garage for ruining my entire year. I hope you guys are happy that you successfully did something immoral and illegal.

DS
DIANE/JOHN S.
Rochester, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2011
Great Job!!
Always reliable, friendly service.

DG
DORIS G.
Rochester, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2011
Ferrels Garage
Always professional, courteous, knowledgeable, and reliable

JL
JUDY L.
Rochester, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2011
diagnostic
thorough, excellent

JL
JUDY L.
Rochester, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2011
J. Levy 's prospective car
Couldn't ask for more.

SE
SHEILA E.
Rochester, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2011
Always there for you
Besides making appointments I have more than once found that the folks at Ferrels will take me in for an urgent assessment or quick repair (as, in this case, where I had been stopped by the police the previous night for a headlight that was out). Thanks for being there.

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