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Spring, TX 77386
United States
This location replaced my tire finally after the 3rd visit to this location, but not before causing damage to the rim. On my first visit 9/2/22, I waited 1.5 hrs, Manager Gerard W. was sitting at his desk in the garage blasting his music, totally unprofessional. Shane fixed my flat, balanced rotated my tires and completed my lifetime alignment I purchased 4 years ago. I parked my truck for the holiday weekend. On my way to work 9/6/22, the same fixed flat tire was now 10 psi low again. I lost $$ having to go into work late for a tire that should’ve been fixed right the first time…I went back to this location and Gerard W told me they were short handed and the wait would be 45 minutes to an hour..he went to lunch and I sat for 30 minutes while Shane answered phones, realizing this was a waste of time and costing me $$ to wait around for nothing to happen, I had Shane top of my air and told him I’d return the following day.
9/7/22 I returned a 3rd time to get the same tire fixed and was told the wait would be another 1.5 hrs. Waited then Matt advised the flat repair that Shane completed 9/2/22 didn’t take and tried to upsell me a better tire mismatching my set for $281 approximately. When I asked why they couldn’t just replace with the same tire. Matt told me they were out of stock. Out of stock like discontinued? Then Matt said he could get one from another store to mount or go to that other store and get in line again. I agreed to keep my place in line and have Matt get the tire and put it on at this location. I paid $181 with warranty. I still waited 3 hours.
Upon getting home, I observed fresh damage and deep scratches to the powder coating of my rim that had the tire replaced. By then, Firestone was already closed so I worked my shift and called back the following morning 9/8/22 and advised Matt.
I showed up at 0115 pm and informed manager Gerard W of the damage his tech did to my rim while replacing my tire and the first words out his mouth was, “ I (manager)make no promises”. Make no promises!!! You didn’t even look at the damage in question and based on Gerard W comment, I knew he was not going to do anything about this except give me a bunch of lips service. Gerard said he asked his tech and he said he didn’t do the damage. Period point blank. Then Gerard W put a socket on an impact wrench and clearly it the tool mark matched up to my damaged rim. Then Gerard changed the angle and said there was no reason for the tech to cause my rim damage because the lug nuts were towards the center of rim. Then Gerard says it may have happened when I left and now I brought it back to put it on Firestone. Conveniently Shane was off so he couldn’t attest that the rim wasn’t damaged the previous two visits to fix this same problem. Gerard W also held onto the fact his tech denied causing damage. At that point, I was done…FIRESTONE GOT ME!!!
If you do not babysit, take pictures before and thoroughly inspect your vehicle in the area Firestone techs were working in rain or shine BEFORE YOU PUT IT IN GEAR, Gerard W makes no promises.
WHO DOES THAT?
You are SOL because in spite of all the mottos and promise Firestone has displayed in their store, it means absolutely nothing as they have demonstrated how Gerard W handled this whole tire fix with the rework, going to lunch instead of hanging back and letting Shane make a second attempt to fix what I waited 1.5 hrs for on my first visit and lost money showing up late for work.
In 2014 I had a flat in my previous vehicle and Discount tire performed the task, I left but then noticed the damage, came back the next day and replaced my rim no questions asked.
For convenience, I started purchasing my tires with Firestone so the tires and alignment could all be done at one time.
In the past 8 years since, I have purchased 5 sets of tires from Firestone for 3 different cars. After being treated this way by MAKE NO PROMISES Gerard W, Firestone has made their last dollar off of me and my family. I will be going back to Discount. NO NEED TO CONTACT ME GERARD! You’ve already wasted 3 days of my time and costed me money for a tire that should’ve been fixed right the first time if you dunked it in water to confirm it was holding air. Enjoy your lunch Gerard W. while us customers sit and wait for nothing to happen. Insulted..