Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

147 Reviews

94% Would Recommend
Latest Review 1 day ago

Reviews


JH
Jeannette H.
Lisle, IL
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Jeannette said the business is honest and gives good information.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Aurora, IL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Fantastic job
Really fast, professional service. New set of tires, I think I was out in 90 minutes, and they were busy when I got there. Also, the new tires are excellent.

BA
Bob A.
Glen Ellyn, IL
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Bob said they did a good job . He thought he had a nail in his tire and they fixed the problem without charging him.
This review was collected via phone interview by Customer Research Inc.

JB
Jarel B.
Chicago, IL
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Jarel said the brakes on his vehicle are not really stopping on a dime but they do work.
This review was collected via phone interview by Customer Research Inc.

BW
Barney W.
Naperville, IL
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Barney said the staff did a fine job. They got everything he needed and he was totally happy.
This review was collected via phone interview by Customer Research Inc.

MR
Martin R.
Darien, IL
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
MJK
Excellent service friendly and professional very impressed

SK
Stephen K.
Downers Grove, IL
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Stephen said Ken, the service manager, did an outstanding job.
This review was collected via phone interview by Customer Research Inc.

JG
Janike G.
Lisle, IL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Spoke with William. He said the service was done very well on his vehicle, the communication was great, and he is happy.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Darien, IL
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Trust
Excellent service as always!

EW
Eileen W.
Woodridge, IL
Lexus ES 350
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018
Great Service
Took my car in based on a recommendation from a friend and was so pleased. I've passed this Firestone a thousand times and never thought to stop in and give them a try. As a woman, I am always leery about auto service facilities as I have been taken advantage of in the past. Everyone was very professional, including the young man who dropped me off at home and picked me up after service. The repairs I needed were unexpected, but I never felt I was being sold on anything other than what was required. Firestone of Lisle will definitely get my business in the future.

AJ
Audrey J.
Lisle, IL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Audrey said they were personable.
This review was collected via phone interview by Customer Research Inc.

FM
Francis M.
Woodridge, IL
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Frances said they always do a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Kenneth J.
Darien, IL
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Excellent service
Excellent service as usual!

JD
Justin D.
Westmont, IL
Saturn Aura
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Justin said the business solved his problem quickly. He said the service is good.
This review was collected via phone interview by Customer Research Inc.

IW
Isaac W.
Lisle, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Isaac said he loves this facility and he'll continue to bring his vehicle back.
This review was collected via phone interview by Customer Research Inc.

DV
Dan V.
Woodridge, IL
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Dan said the business did a good job and the mechanic had great communication skills.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Downers Grove, IL
Nissan Murano
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Battery Warranty Replacement
Firestone Lisle is always courteous, easy to schedule work, quality work, and reasonably priced.

JO
Juanita O.
Willowbrook, IL
Mercedes-Benz E-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Juanita said she can always count on the staff to provide her with great service.
This review was collected via phone interview by Customer Research Inc.

SA
Shawnielle A.
Lisle, IL
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great Service and Team
Firestone of Lisle on Route 53 is a place I would return to service my vehicle. The staff was very friendly and knowledgeable. The technician that serviced my vehicle allowed me to ride with him on the test drive so I could point out the noise I was hearing to ensure we heard the same thing. He immediately identified the noise and was right after a thorough inspection of my vehicle. He was also able to fix an issue with my tail light that I was previously told by a Firestone technician on Ogden Ave in Lisle that I would have to return to the dealer to repair. I live across the street from the Firestone on Ogden Ave but will drive the extra miles to Firestone on Route 53 for their service and friendly faces.

NO
Nancy O.
Woodridge, IL
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Nancy said she had a flat tire, she called and they had someone come out and fix it. They came out right away and helped. They're very prompt.
This review was collected via phone interview by Customer Research Inc.