1997 Ford Taurus..
The shop replaced a rear engine seal that should have been a suggested replacement part when Aamco dropped my engine. Aamco didn't suggest it and it leaked a couple of months later. Bill's team replaced the seal and it continued to leak. The seal was replaced a second time and it continued to leak. As this was very frustrating..I started to question the service I was provided. The 3rd time we called Bill and he was not happy that the job was not complete . He promised to find and fix the problem. Bill purchased the part directly from the dealership...fixed the problem and apologized profusely for the inconvenience and constant trips to the shop. This is the difference in good customer service and great customer service. Bill did not make excuses because the 1st and 2nd seals weren't perfect. He did what he had to do to fix the problem so we could drive away feeling safe and Happy. Very satisfied customer! A business that stands behind their word!
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The shop replaced a rear engine seal that should have been a suggested replacement part when Aamco dropped my engine. Aamco didn't suggest it and it leaked a couple of months later. Bill's team replaced the seal and it continued to leak. The seal was replaced a second time and it continued to leak. As this was very frustrating..I started to question the service I was provided. The 3rd time we called Bill and he was not happy that the job was not complete . He promised to find and fix the problem. Bill purchased the part directly from the dealership...fixed the problem and apologized profusely for the inconvenience and constant trips to the shop. This is the difference in good customer service and great customer service. Bill did not make excuses because the 1st and 2nd seals weren't perfect. He did what he had to do to fix the problem so we could drive away feeling safe and Happy. Very satisfied customer! A business that stands behind their word!