Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 2119 Reviews )

ReScore Reviews™ (46)

ReScore
Overall Rating 4.6521763/5Overall Rating 4.6521763/5Overall Rating 4.6521763/5Overall Rating 4.6521763/5rating 4.6521763
Original
Overall Rating 2.28261/5Overall Rating 2.28261/5rating 2.28261rating 2.28261rating 2.28261
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GL
Gladys L.
Covington, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Nice
On time ...if early they still take you. Kids like snacks tv is available and computers
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/07/2019

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

WS
William S.
Martinsville, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
ECM upgrade and inspection
Fast and efficient service while keeping me informed as to what is taking place.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/06/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

CB
Charles B.
Salem, VA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
GOOD SERVICE
GOOD JOB
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/06/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

KM
Karen M.
Moneta, VA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Quick and Easy
Went in for a software recall and update. Easy check-in and short wait.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/05/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Roanoke, VA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Superb service
My service advisor, Ricky, was excellent! He took care of all the details, made me relaxed and kept me posted. Thank you.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/04/2019

Thank you so much for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

TD
Thomas D.
Roanoke, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great service!
We've experienced only superb service in the two years we've owned our Elantra.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/03/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

SM
Sarah M.
Roanoke, VA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
They’re trustworthy.
They fixed my car after I had a dash warning and recommended to return to dealership from my regular body shop . They found additional problems that needed fixing that I didn’t know that I had . Again they’re trustworthy and honest and dependable.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 12/01/2019


Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

PH
Peggy H.
Callaway, VA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Service
Friendly and prompt service
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/29/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Troutville, VA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great sevice
Always a pleasure to work with!!
ERIC J C. from First Team Hyundai responded on 11/29/2019

Thank you so much for your feedback.


CF
Christina F.
Lynchburg, VA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2019 Category: Service
Great Work
Friendly employees, quick service, and a comfortable lobby with snacks and toys to keep my kids occupied. I couldn't have asked for a better experience. Thank you First Team!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/27/2019

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

GE
Gordon E.
Hardy, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
excellent
excellent
ERIC J C. from First Team Hyundai responded on 11/27/2019

Thank you so much.


JD
Jeffrey D.
Christiansburg, VA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Fast
Fast
ERIC J C. from First Team Hyundai responded on 11/26/2019

Thank you so much.


LB
Loretta B.
Bedford, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
Great service and recommendations.
Same as title.
ERIC J C. from First Team Hyundai responded on 11/25/2019

Thank you so much.


JF
Janis F.
Roanoke, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019 Category: Service
I love my Elantra!
I brought my car in to be inspected and my service advisor told me I was close to needing my 15k service. She told me they could do it while I was there so I didn’t need to come back in a few weeks. It saved me from having to make another appointment and spend more time waiting at the dealer ship.
ERIC J C. from First Team Hyundai responded on 11/25/2019

Thank you so much.


JS
Judith S.
Roanoke, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Always have hospitality with my help
I have always gotten expert help and with a great attitude. This tells me al lot.
ERIC J C. from First Team Hyundai responded on 11/23/2019

Thank you so much.


CH
Clarence H.
Vinton, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Always good service since 2000.
Good service, car taken into service area very near time of appointment and service done quickly.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/22/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

DA
Dorothy A.
Roanoke, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Customer Service
Waiting room always to cold
ERIC J C. from First Team Hyundai responded on 11/23/2019

Thank you so much.


CN
Cynthia N.
Thaxton, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Stress-Free
From start to finish, my oil change and tire rotation appointment was stress-free...and the snacks were a much appreciated bonus!
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/22/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Covington, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Hyundai
Excellent customer service !! First team is a class act !
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/21/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com

Verified Customer
Salem, VA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
.
.
STACEY R G., Hyundai Service Manager from First Team Hyundai responded on 11/20/2019

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com