Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

167 Reviews

93% Would Recommend
Latest Review 1 day ago

Reviews


ED
Eugenia D.
Hyattsville, MD
Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018
The customer service was nice.
When a mechanic gets in a persons vehicle, the mechanic should use paper to put into the customers vehicle; he had black substance from his shoes all over my carpet/mat. He definitely should have put some type of material inside the vehicle before getting in to service; and/or wiped the black substance off of the side of my carpet. If, I notice that all over the carpet when I got back into my vehicle, I'm sure he had to see what he had done. Also, once the mechanic had plugged my tire; he should have doubled checked his work, to make sure that everything was back in its normal place. because he did not put my stem back onto my tire. It may not seem much to but for me I like my things a certain way. Thanks!

RW
Reggie W.
Fort Washington, MD
smart fortwo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Reggie said the business ordered in his parts and finished the vehicle sooner than expected.
This review was collected via phone interview by Customer Research Inc.

GM
George M.
Fort Washington, MD
Land Rover Discovery
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Service on my Landrover
Fort Washington Auto & Tire has provided maintenance for several of my vehicles for several years. I am a satisfied customer and have recommended them to friends.

JT
Joe T.
Fort Washington, MD
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Great customer service
Family atmosphere, knowledgeable staff and attention to detail.

JM
Jennifer M.
Fort Washington, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Spoke with Timothy. He said he has no complaints and got great service.
This review was collected via phone interview by Customer Research Inc.

AK
Anthony K.
Nanjemoy, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Anthony said the business was professional, they found the problem in a timely manner and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

DJ
Damion J.
Fort Washington, MD
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Damion said he was overall satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

TN
Tesfa N.
Baltimore, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Tesfa said Mr. Perez provided very good customer service and he appreciated how he helped him out.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Waldorf, MD
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Michael said they said exactly what they were going to do, and got him in and out as soon as they could.
This review was collected via phone interview by Customer Research Inc.

LC
Luther C.
Waldorf, MD
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Ft. Washington Service Support
The Ft. Washington Auto & Tire Center provided me with excellent and professional service.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

We appriciate the review and hope we can assist with further repairs. 


MK
Markell K.
Fort Washington, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Markell said he liked his service. The employees fit his vehicle in for service. They provided quality work. The service was at an affordable price.
This review was collected via phone interview by Customer Research Inc.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

We strive on quick and efficient services. Thank you for your business. 


RB
Robert B.
Fort Washington, MD
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Robert said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

We appreciate your business and anyone you send our way. As a family owned business we strive on community and family. We look forward to doing business with you and your friends. 


JB
Jacob B.
Fort Washington, MD
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Jacob said they are pretty quick and very kind. Their customer service is really good.
This review was collected via phone interview by Customer Research Inc.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

Thank you  for your kind words. We appreciate your business and hope you and your family got home safe after the storm. When you are back in the area if you or your family need anything feel free for stop by. 


RS
Robert S.
Brandywine, MD
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Robert said the service is great. He recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

PW
Patricia W.
Bowie, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Love this shop!
I found this gem via a little flyer card left on my vehicle in a park-n-ride lot. The work is quality and the prices are fair. I gave them a try because I knew I would pay much more at the Mercedes dealership. Now I bring my vehicle here for everything from oil changes to routine vehicle services. I moved out of the Fort Washington area but I still make the 90 minute drive back to Fort Washington Auto Repair simply because I trust them. I highly recommend them.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

Thank you so much for your kind words. We strive on being honest and fair with all of our customers. Without you guys (customers) we would not still be here after 27 years. Thank you again and we look forward to seeing you for your next service. 


TG
Tierra G.
Waldorf, MD
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Tierra said this business was efficient and the staff was nice.
This review was collected via phone interview by Customer Research Inc.
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

Thank you for your business and hope we can provide additional services in future 



CM
Charles M.
Fort Washington, MD
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Great customer service
Great quality customer service, and they always fix my car right the first time!
Tamara J. from Fort Washington Auto & Tire Center responded on 10/04/2018

Appriciate your business, look forward to seeing you for your nexr service. 


MS
Mack S.
Fort Washington, MD
Volkswagen Touareg 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Feeling better
I had thought that I would need to replace my brakes, rotors and pads. These guys took great care and with expertise noticed that my pads and rotors were in great shape but my brake indicators were damaged. I feel so much better about my vehicle...thanks guys.

TS
Trashaun S.
Fort Washington, MD
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Trashaun said her questions were answered sufficiently and she was satisfied.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fort Washington, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Good service.
Courteous, timely service, professionalism, quick diagnostics. It was conveniently located near my work. The service person presented me with options that were affordable.

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