Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

149 Reviews

92% Would Recommend
Latest Review 3 days ago

Reviews


TS
Trashaun S.
Fort Washington, MD
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Trashaun said her questions were answered sufficiently and she was satisfied.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fort Washington, MD
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Good service.
Courteous, timely service, professionalism, quick diagnostics. It was conveniently located near my work. The service person presented me with options that were affordable.

TM
TEFERA M.
Fort Washington, MD
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018
Good customer service
Friendly staff, timely deliver your car. Price seems higher

SL
Stephen L.
Fort Washington, MD
Subaru XV Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great Work
Was able to have vehicle inspected the same day on a walk in with little trouble.

SJ
Stanley J.
Fort Washington, MD
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Stanley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Great Mills, MD
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Matthew said the staff got him in and out pretty quick and all went really well.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
Fort Washington, MD
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Eric said the staff always help him out as soon as he comes in. They handle it and get it done with no problems.
This review was collected via phone interview by Customer Research Inc.

MS
Mack S.
Fort Washington, MD
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Mack said he likes the business's atmosphere.
This review was collected via phone interview by Customer Research Inc.

KH
Kamani H.
Fort Washington, MD
Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018 Category: Service
Kamani said she paid for a diagnostic and it was not diagnosed right. . When they did the work they kept finding new problems. . The vehicle was there for one month. She was never truly compensated for all the trouble she went through. The prices were inflated.
This review was collected via phone interview by Customer Research Inc.

MO
Margaret O.
Fort Washington, MD
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Margaret said the employees were polite. They provided efficient service. The work was excellent. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Havre De Grace, MD
Mercedes-Benz S430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Maryland Car Inspection
I have mixed reactions to my service, but Antonio’s (sp?) Customer Service pushed me to a five rating. What was within his control, he exercised good judgment. I arrived early for a 7:30 appointment but the doors were locked. For whatever reason, the shop didn’t open on time (actually 45 minutes late). Antonio didn’t keep me in suspense while waiting in my car. He kept me abreast of the situation. Just that one gesture of keeping me informed displayed good customer service by him.

KW
Kimbell W.
Accokeek, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
comfort zone
I have been coming to see Mr. Pres and his staff for some time now. I can't explain the comfortable feeling that I have when I leave them with my car issues. I know they will give a honest evaluation of what is happening with my vehicle. Thanks

HS
Highland S.
Fort Washington, MD
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2018 Category: Service
Highland said this business mis-diagnosed his vehicle, so the problem he took it in for did not get fixed. Their customer service needs to be improved and a real diagnostic should be done on all vehicles. He would not recommend them for service based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

SS
Stacy S.
Fort Washington, MD
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Stacy said service staff was friendly. The TV was not working well and there was nothing to read. Also, she waited for 2 hours because they were backed up. Her windows were tinted so she failed the inspection. They offered to fix the windows for $70 but she had it done at the Ford dealership for free. She returned after having the window fixed and the service was quick,
This review was collected via phone interview by Customer Research Inc.

SF
Samuel F.
Fort Washington, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Great Service!
As always I am treated like family when I come Ft. Washington Auto. I have never had a bad experience. The people there are friendly and helpful all of the time, and the Service is excellent.

SL
Stephen L.
Fort Washington, MD
Subaru XV Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Very good turnaround!
Was able to schedule an appointment and received good service.

KS
Kathy S.
Fort Washington, MD
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Professionalism & Trust
I've experienced where the dealership charged me over $400 for a service, but was still experiencing an issue. Ft Washington Auto diagnosed a different issue & assisted me by contacting dealership. I was given a full refund. Every since that day, I trust them to tell me the truth of any repair issues.

AB
Arthur B.
Fort Washington, MD
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2018 Category: Service
Arthur said he would recommend this business. He did have to wait more than twenty four hours for the estimate to be provided.
This review was collected via phone interview by Customer Research Inc.

KD
Kimberly D.
Waldorf, MD
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kimberly said the service was good and the staff was very knowledgeable and the place had a family atmosphere.
This review was collected via phone interview by Customer Research Inc.

YM
Yohannes M.
Fort Washington, MD
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Yohannes said the first impression was good when he walked in he saw their smiles. He said he mentioned to the staff he was in a rush and they said no problem they would take care of it and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 149 in total