ReScore Reviews™ (1)
Jordan, we apologize for your experience. The transmission we sold to you was clearly damaged and found its way through inspections. We requested he bring the vehicle in and we would look at the transmission for him. Upon inspection, we found the damaged side cover on the transmission, at which point we removed and replaced the damaged component from the vehicle, at no cost to the customer. We moved the concern to the front of the service queue upon receipt of all of the materials. We hope you are willing to give Fox Auto another opportunity to serve you. We pride ourselves in providing the best customer service in the industry. If there is anything we can do to improve the experience or if you have any questions, please contact me.
We apologize for your experience at Fox Auto Service. We pride ourselves on being as helpful and convenient to our customers as possible. We must do a better job of communicating between departments to ensure that this does not happen to any more valued customers. We have already taken your review as an opportunity to address this issue and implement a new policy to better serve our customers. In regards to rudeness from our staff, please communicate with me with details and I will handle the employees at fault directly. We agree that it is entirely unacceptable and will take the proper steps to remedy this issue. Unfortunately, we were unable to complete your alignment due to front suspension issues reported by our technician. With that particular issue, your alignment would not hold within specifications and not provide you with an adequate result. Please contact me directly with any questions you may have or further information about your visit. I hope to solve this matter with you and we will do whatever we can to improve your next experience at Fox Auto Parts and Fox Auto Service.