Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1095 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5rating 4.6896569
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
93% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


Anonymous avatar
Verified Customer
Grand Rapids, MI
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Very prompt service and comfortable waiting area for customers.
The service is always very prompt and the waiting area (lounge) for the customers is very comfortable and welcoming.

SM
Shelia M.
Ada, MI
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Clean andcomfortable
Oil change. No problems.

Anonymous avatar
Verified Customer
Grand Rapids, MI
2013 Hyundai Elantra Gt
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2018 Category: Service
Decent but needs better attention
I had a broken door handle. A part was ordered and I was called in for service. Then they realized the handle did not come in color so they had to sent it to the body shop to paint. I came in a second time after the painted part came. Then they realized the part was for the wrong door, so I had to come in a 3rd time. Larry was very friendly, but I wish I didn't have to come in 3 times to get my door handle fixed. I wasn't offered anything for all the time wasted either.
98f45b70db0a627939ea8699f4de0408?s=28
MATT B. from Fox Hyundai responded on 05/22/2018

Tim, please call me at 616-942-5000 to allow me to assist due to the extra trips. I'll be happy to accomodate. Matt Babcock


CP
Christopher P.
Jenison, MI
2015 Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2018 Category: Service
Friendly service
Fix the time of service so oil changes take under an hour and you will be a perfect 5 star operation!!
98f45b70db0a627939ea8699f4de0408?s=28
MATT B. from Fox Hyundai responded on 05/22/2018

Christopher we appreciate your input. Feel free to contact me at 616-942-5000 and thank you for taking the time. Sincerely,                                                                                       Matt Babcock


CS
Celeste S.
Grand Rapids, MI
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Customer Service Excellence
This is my first Hyundai vehicle and I am very happy with the style, quality, and value of my Tucson. Fox Hyundai offers the best customer service excellence!

SC
Shirley C.
Grand Rapids, MI
2005 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great place to get an oil change
Oil change price is reasonable. One other company will let you have a free oil change after you purchase five from them.

CA
Christoher A.
Grand Rapids, MI
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Front Alignment arm ajustment
Service adviser, Colleen got engaged in advising appropriate timing and action, to replace and repair the bad part(s) and efficiently arranged for Shuttle back to my office. She also addressed the part and service fee, to my satisfaction.

GC
Gertrude C.
Grand Rapids, MI
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Your intake person.she was great!!
Your intake person . She did excellent job from beginning to end.

ET
Ezequiel T.
MI
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Congrats
We live and we learn

JW
Jason W.
Caledonia, MI
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
They're the best!
Hopefully someone hits their bonus because of this survey.

MH
Marc H.
Holland, MI
2014 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Smooth and decently priced
Things were done smoothly, shuttle was good, it was cheaper than I’d expected. Brake pads are quite loud though.

JK
Jeffrey K.
Grand Rapids, MI
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Fox customer for 10 years, 5 cars later
Always accommodating, quick and professional. There focus on customers and the waiting lounge separated in a couple different sections allows it to be very convient to bring my car in, work remotely in the lounge and feel comfortable. Great job!

DF
Debra F.
Sand Lake, MI
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Friendly and complete service
Great service. Never have to wait long

KM
Keith M.
Newaygo, MI
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Service
The customer service and speed of service is awesome.

RS
Rhonda S.
Twin Lake, MI
2016 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Maintenance
Friendly fast service!

LH
Laura H.
Belmont, MI
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Great Job!
Colleen does a great job! My loaner was ready, as planned, and repairs were done in a timely manner. I love my Hyundai!

JH
Judy H.
Caledonia, MI
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Service
Seem very organized and always gets job done timely

KE
Kirby E.
Grand Rapids, MI
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Quick good service
😊

GM
George M.
Grand Rapids, MI
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Service Appointment
Had to wait one week to get car in. Had the TPMS indicator come on. They had to ‘relearn’ the computer. But it was not covered under the 10 year warranty. My car is 5 years old with about 21100 miles.

GT
Gary T.
Caledonia, MI
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Oil change
The service is good and the very friendly employees.