ReScore Reviews™ (27)

ReScore
Overall Rating 4.7037052/5Overall Rating 4.7037052/5Overall Rating 4.7037052/5Overall Rating 4.7037052/5rating 4.7037052
Original
Overall Rating 2.25926/5Overall Rating 2.25926/5rating 2.25926rating 2.25926rating 2.25926
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Janna C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service rating "
Service was provided in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 12:26 PM
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Emanuel F. at Fox Hyundai responded on 01/16/2018

Janna,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice waiting area with great coffee"
Nice waiting area with great coffee. The service is as expected.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/16/2018 05:44 AM
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Emanuel F. at Fox Hyundai responded on 01/16/2018

Valued customer,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Very impressed.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 04:58 PM
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Emanuel F. at Fox Hyundai responded on 01/16/2018

Valued customer,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Michael D. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great attention to details"
Always have the best of service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 01:23 PM
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Emanuel F. at Fox Hyundai responded on 01/16/2018

Michael,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Mark L. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular service"
Straightforward service. Never a hard sell. Never surprises. Staff is always courteous, helpful, and polite.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/12/2018 02:25 PM
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Emanuel F. at Fox Hyundai responded on 01/15/2018

Mark, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Dorothy M. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"censor issues"
When I arrived i was limited in time. The service dept went out of their way to accommodate me within my time frame.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/12/2018 12:28 PM
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Emanuel F. at Fox Hyundai responded on 01/15/2018

Dorothy, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Thomas N. ReScore Review on 01/15/2018
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good responsiveness from Service Manager!"
Delighted to receive a response from the Service Manager regarding my review and a promise to improve handling of the interior of vehicles moving forward. I am hopeful that things will improve in the future.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:49 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good Customer Service, Poor Treatment of Vehicle"
Colleen Dodgson is a FANTASTIC Service Advisor and made the check-in, handling, and communication seamless. The technicians resolved the issues, but they totally trashed my vehicle (and this is pretty common on every visit).
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 10:49 AM
Jason W., Service Manager at Fox Hyundai responded on 01/15/2018

Thomas, thank you for taking your time to provide feedback. I appreciate it. I'm glad we were able to go over your previous visit and hopefully came to a resolution that was to your satisfaction. If you ever have any other concerns, please don't hesitate to contact me directly. Thanks again

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 01/16/2018

thomas, thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd 
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Check"
Went in for a recall check on engine and seat belts. In and out, including oil change.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 11:28 AM
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Emanuel F. at Fox Hyundai responded on 01/10/2018

Valued customer,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Tamara D. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service and vehicles"
I have had my Hyundai for 13 years now and I still love it! I've never had to do any major repairs, just basic wear and tear stuff such as oil changes, battery replacement, brakes, etc. I highly recommend buying a Hyundai!
Vehicle: 2004 Hyundai Accent
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 08:40 AM
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Emanuel F. at Fox Hyundai responded on 01/10/2018

Tamara,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness and knowledgeable "
Friendliness and knowledgeable
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/09/2018 05:16 AM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Valued customer,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Jeff N. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people and great service"
I enjoy my time at Fox Hyundai. It's like visiting friends each time I'm there.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/09/2018 04:56 AM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Jeff,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Barbara K. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Just love the service department. Work was performed well and in a timely manner. Transportation was provided to and from work which was greatly appreciated. Will always have my car serviced at the dealership.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/08/2018 11:54 AM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Barbara,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Debera H. on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Everyone is friendly and very timely in getting service done!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/06/2018 05:24 AM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Debera,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Kevin A. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fox rocks"
Great
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/05/2018 07:00 PM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Kevin,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Never disappointed with the service on my car"
They do the service as needed. No surprises
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/05/2018 06:01 PM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Valued customer,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Ramesh P. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
Great Service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/05/2018 05:33 PM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Ramesh,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Robin P. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
They really take good care of their customers. We’ve bought 3 Hyundai cars and had them all serviced here.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/05/2018 04:58 PM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Robin,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Michael M. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my Hyundai; Love the warranty."
The rear facing camera on my Hyundai died. I've had the car for a few years now and was somewhat worried that it was out of warranty. Turns out it wasn't. The service department quickly diagnosed and fixed the problem at no charge to me. This is my first Hyundai and I'm really impressed with the quality of the car and the service I've received at this dealer.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/05/2018 04:28 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 01/09/2018

Michael,  thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thank you"
Thank you for the oil change and tire rotation
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/05/2018 03:08 PM
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Emanuel F. at Fox Hyundai responded on 01/09/2018

Valued customer,  thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Jeff E. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"s"
sfdg
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/04/2018 06:50 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 01/09/2018

JEff,  thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
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