ReScore Reviews™ (28)

ReScore
Overall Rating 4.714285/5Overall Rating 4.714285/5Overall Rating 4.714285/5Overall Rating 4.714285/5rating 4.714285
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Patrick R. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai provides excellent Service"
Great Job
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 11:10 AM
Verified Customer on 04/23/2018
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"Review"
The service is complete and efficient.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/23/2018 09:58 AM
James L. on 04/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"just did not complete the job. "
Vehicle was brought in for a recall. The power steering was also supposed to be checked out, and the scheduled maintenance (oil change and such) were to be completed. The Power steering issue was never looked into. It appears that it was never on the work order, Don't know why as I explained it to the person that took care of me when I arrived.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/21/2018 05:07 AM
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Emanuel F. at Fox Hyundai responded on 04/23/2018

James, thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Stephen E. on 04/19/2018
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"Friendly and speedy"
Received prompt professional service and service advisor was friendly and personable.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:32 AM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

stephen, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Deborah E. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
No waiting. Attention to detail. Professional and courteous service.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 07:29 AM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

Deborah, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
William C. on 04/18/2018
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"Clean modern facility with a highly professional staff. Everyone is so courteous."
Everything was terrific even the supply of great coffee and cookies.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 07:53 PM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

William, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
David R. on 04/17/2018
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"Jennifer - Service Advisor"
Jennifer did a professional job taking care of me during my visit.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:39 PM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

David, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Carlos D. on 04/17/2018
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"FEELING VALUED"
As usual I left feeling valued and my concerns heard. Colleen takes the time to be attentive and help me feel at ease with any issues I share. Also, it was a DELIGHT to see Sandy pop in and know that Colleen directed her my way. I hope FOX Hyundai knows the gem they have with Colleen Dodgeson :)
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 04:33 PM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

Carlos, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Jackie T. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Neat, clean facility
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:03 PM
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Emanuel F. at Fox Hyundai responded on 04/19/2018

Jackie, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Margaret L. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They have been consistently responsive to my needs"
My car has been dependable. The dealership is clean and comfortable. Work on my car has always been timely
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:11 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/19/2018

Margaret, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
April K. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
Oil change and multi-point inspection done on Santa Fe with in one hour, and they were very busy. They washed my vehicle even though the weather was terrible. Great job!!!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:07 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/19/2018

April, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Paul H. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service "
They got my car in and out in much less time than I thought
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 07:24 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/17/2018

Paul, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 04/16/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is completed in a reasonable amount of time. "
I would like to see Hyundai set up special price on oil changes like the Honda dealership does. They do oil changes on all makes and models of vehicles for 9.95. or there abouts. I used to go on a Hyundai website and get coupons for discount on oil changes and I cant seem to locate those anymore. When I come to the dealership no one seems to know much about it either.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/16/2018 06:27 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/17/2018

Valued customer, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd

Service Coordinator
efloyd@foxmotors.com
616-855-3860
Wendy J. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"allowed me to leave car while on trip"
for my recall service and even picked me up
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/15/2018 09:03 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/16/2018

Wendy, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Denise R. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great visit
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/14/2018 08:11 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/16/2018

Denise, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always great service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 06:36 PM
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Emanuel F. at Fox Hyundai responded on 04/16/2018

Valued customer, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 04/13/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service advisors"
Ms. Curry was informative and efficient in getting me in and out of the door. I have never had an issues in my years as a customer of Fox Hyundai
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 05:37 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/16/2018

Valued customer, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Mary M. on 04/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful"
Very good experience. I don't know if they did the fire pressure check I requested.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 03:11 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/16/2018

Mary, thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Myra D. on 04/12/2018
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"Awesome!"
The employees are friendly and helpful and the coffee and cookies are awesome😉. Love my Hyundai and plan on driving it for many more years.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/12/2018 05:00 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/13/2018

Myra, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
James E. on 04/12/2018
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"James Erb"
The courteous and friendly service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/12/2018 06:07 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 04/13/2018

James, thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
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