Verified Customer in Spring Lake, MI on 10/23/2017
Verified Customer on 10/23/2017
Recommended
"Usually the customer service"
Wasn't as friendly and something just seemed a little off
Vehicle:
2013 Hyundai Elantra
Category:
Service
Service Date:
10/17/2017
Service Type:
Maintenance
Review Created:
10/23/2017 04:41 AM
Emanuel F. at Fox Hyundai responded on 10/23/2017
Valued customer, thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Christine R. in Grand Rapids, MI on 10/22/2017
Christine R. on 10/22/2017
Had problems with my transmission but every time I brought it in the problem wouldn't show. Finally the engine light came on to give the techs an idea. They fixed within a couple of hours and covered under warranty. No hassles.
Vehicle:
2013 Hyundai Santa Fe S
Category:
Service
Service Date:
10/14/2017
Service Type:
Repair
Review Created:
10/22/2017 11:47 AM
Emanuel F. at Fox Hyundai responded on 10/23/2017
Christine, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Julie S. in Grand Rapids, MI on 10/21/2017
Julie S. on 10/21/2017
I was past due on my oil change so I pulled into another oil change place. After waiting 20 minutes, I was asked (and several others ) to move my car so someone could go next. I decided forget this, I'll go to Hyundai. There was no wait! Got right in. Technician was very friendly. Told me my wipers were worn and that the air filter needed to be replaced. The "other place" never has had my air filter. Thank you for the great service!
Vehicle:
2004 Hyundai Santa Fe
Category:
Service
Service Date:
10/12/2017
Service Type:
Maintenance
Review Created:
10/21/2017 07:06 PM
Verified Customer in Kentwood, MI on 10/19/2017
Verified Customer on 10/19/2017
This is the closest Kai/Hyundai dealership to me.
Vehicle:
2012 Hyundai Accent
Category:
Service
Service Date:
10/13/2017
Service Type:
Maintenance
Review Created:
10/19/2017 03:37 PM
Emanuel F. at Fox Hyundai responded on 10/20/2017
Valued customerm,Thank you for taking your time to provide your feedback. your four star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Steven E. in Grand Rapids, MI on 10/19/2017
Steven E. on 10/19/2017
Excellent service. They came through again with excellent service and a comfortable place to wait. The coffee is good and the cookies are fresh!. Who wouldn’t love that?
Vehicle:
2013 Hyundai Elantra
Category:
Service
Service Date:
10/17/2017
Service Type:
Maintenance
Review Created:
10/19/2017 10:14 AM
Emanuel F. at Fox Hyundai responded on 10/20/2017
Steven, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer in Ada, MI on 10/18/2017
Verified Customer on 10/18/2017
Friendly and timely with repairs. Upfront, honest, and took care of my needs even when I forgot to mention something. Jenna did a fabulous job making sure I was happy and kept informed.
Vehicle:
2009 Hyundai Santa Fe
Category:
Service
Service Date:
10/14/2017
Service Type:
Maintenance
Review Created:
10/18/2017 10:41 AM
Emanuel F. at Fox Hyundai responded on 10/19/2017
Valued Customer, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 10/18/2017
Verified Customer on 10/18/2017
Vehicle:
2017 Hyundai Santa Fe
Category:
Service
Service Date:
10/16/2017
Service Type:
Maintenance
Review Created:
10/18/2017 10:26 AM
Emanuel F. at Fox Hyundai responded on 10/19/2017
Valued Customer, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 10/18/2017
Verified Customer on 10/18/2017
Everyone is friendly and the facility is very clean.
Vehicle:
2017 Hyundai Tucson
Category:
Service
Service Date:
10/14/2017
Service Type:
Maintenance
Review Created:
10/18/2017 10:19 AM
Emanuel F. at Fox Hyundai responded on 10/19/2017
Valued Customer, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer in Freeport, MI on 10/10/2017
Verified Customer on 10/10/2017
"It's was fine. We always enjoy talking to Greg the salesman we worked with when we bought our car"
We would go to a place closer to us for normal maintenance
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
09/20/2017
Service Type:
Repair
Review Created:
10/10/2017 08:17 PM
Emanuel F. at Fox Hyundai responded on 10/11/2017
Valued Customer, Thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer in Grand Rapids, MI on 10/07/2017
Verified Customer on 10/07/2017
Vehicle:
2009 Hyundai Genesis
Category:
Service
Service Date:
09/30/2017
Service Type:
Maintenance
Review Created:
10/07/2017 05:11 AM
Emanuel F. at Fox Hyundai responded on 10/09/2017
Valued Customer, Thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer in Grand Rapids, MI on 10/06/2017
Verified Customer on 10/06/2017
Vehicle:
2005 Hyundai Elantra
Category:
Service
Service Date:
09/28/2017
Service Type:
Maintenance
Review Created:
10/06/2017 06:29 PM
Emanuel F. at Fox Hyundai responded on 10/09/2017
Valued customer, Thank you for taking your time to provide feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 10/06/2017
Verified Customer on 10/06/2017
Thanks to Colleen, Sandy, Lee, and his fantastic team of techs, we were very satisfied with our visit and oil change, as well as air filters! Thank you!
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
09/29/2017
Service Type:
Maintenance
Review Created:
10/06/2017 11:44 AM
Emanuel F. at Fox Hyundai responded on 10/09/2017
Valued customer, thank you for taking your time to provide feeback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Robert W. in Portland, MI on 10/05/2017
Robert W. on 10/05/2017
"It’s a very well run operation. "
Excellent service.
Vehicle:
2014 Hyundai Accent
Category:
Service
Service Date:
09/29/2017
Service Type:
Maintenance
Review Created:
10/05/2017 12:42 AM
Emanuel F. at Fox Hyundai responded on 10/05/2017
Robert, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Susan M. in East Grand Rapids, MI on 10/03/2017
Susan M. on 10/03/2017
Recommended
"Lack of understanding my fear of my current Sonata"
See previous comments
Vehicle:
2017 Hyundai Sonata
Category:
Service
Service Date:
09/20/2017
Service Type:
Repair
Review Created:
10/03/2017 10:43 AM
Emanuel F. at Fox Hyundai responded on 10/03/2017
Susan, thank you for your feedback I appologize we did not offer a five star level service. I have forwarded your concerns to our management team. Thanks again for your time.
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Jeanne P. in Grand Rapids, MI on 10/02/2017
Jeanne P. on 10/02/2017
Vehicle:
2013 Hyundai Sonata
Category:
Service
Service Date:
09/25/2017
Service Type:
Maintenance
Review Created:
10/02/2017 07:18 PM
Emanuel F. at Fox Hyundai responded on 10/03/2017
Jeanne, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Paul O. in Grand Rapids, MI on 10/02/2017
Paul O. on 10/02/2017
The service representative was courteous and helpful. The work was done as directed and without delay.
Vehicle:
2013 Hyundai Santa Fe S
Category:
Service
Service Date:
09/26/2017
Service Type:
Maintenance
Review Created:
10/02/2017 09:14 AM
Emanuel F. at Fox Hyundai responded on 10/02/2017
Paul, Thank you for taking your time to provide feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer in Caledonia, MI on 10/01/2017
Verified Customer on 10/01/2017
Satisfied with experience.
Vehicle:
2012 Hyundai Sonata
Category:
Service
Service Date:
09/14/2017
Service Type:
Repair
Review Created:
10/01/2017 07:16 AM
Emanuel F. at Fox Hyundai responded on 10/02/2017
Valued customer, Thank you for taking your time to provide your feedback. your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Sandra G. in Caledonia, MI on 10/01/2017
Sandra G. on 10/01/2017
"friendly people, clean waiting area, restrooms also coffee and cookies. "
yes
Vehicle:
2005 Hyundai Tucson
Category:
Service
Service Date:
09/11/2017
Service Type:
Maintenance
Review Created:
10/01/2017 06:23 AM
Emanuel F. at Fox Hyundai responded on 10/02/2017
Sandra, Thank you for taking your time to provide your feedback. Your four star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Mark D. in Grand Rapids, MI on 09/30/2017
Mark D. on 09/30/2017
"Very quick, courteous, and professional."
Everyone was very efficient and informative. My Elantra just reached 90,000 miles and is running well. I want to keep it running for a very long time, so I will return for all my routine maintenance.
Vehicle:
2010 Hyundai Elantra
Category:
Service
Service Date:
09/22/2017
Service Type:
Repair
Review Created:
09/30/2017 04:12 AM
Emanuel F. at Fox Hyundai responded on 10/02/2017
Mark, Thanks for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, Please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Virginia M. in Grand Rapids, MI on 09/29/2017
Virginia M. on 09/29/2017
Vehicle:
2014 Hyundai Sonata
Category:
Service
Service Date:
09/20/2017
Service Type:
Repair
Review Created:
09/29/2017 07:34 AM
Emanuel F. at Fox Hyundai responded on 09/29/2017
Virginia, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again
Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
