Fox Hyundai

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616-942-5000
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,715 Reviews)
5 star
72%
4 star
15%
3 star
6%
2 star
3%
1 star
2%

ReScore Reviews™ (48)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews

Verified Customer
Grand Rapids, MI
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Fantastic caring staff
Professional concerned people
Recommended
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/29/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John

Service Manager

SS
Sara S.
Grand Rapids, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2020 Category: Service
Ashley was Awesome!
Ashley was above and beyond in her customer service!
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/26/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John

Service Manager

RG
Richard G.
Ada, MI
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
This is a service center that the Mechanic's and Service Writers Know their Position
Always Efficient - Always Friendly - Competitive pricing -
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/25/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

DR
David R.
Caledonia, MI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020 Category: Service
Excellent service - once again!!
Colleen does an excellent job each time I need service!!!
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/25/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

ML
Margaret L.
Grand Rapids, MI
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020 Category: Service
Attentive staff
I’ve had reliable service and helpfulness from everyone with whom I’ve dealt
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/24/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

NG
Nancy G.
Grand Rapids, MI
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020 Category: Service
Fast response, problem resolved
Appreciate Colleen’s prompt response and follow through on making sure problem was completely taken care if so that I felt fully confident about my car status.
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/22/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

Verified Customer
Grand Rapids, MI
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2020 Category: Service
Oil change Review
Great service, but seems a little pricey.
Recommended
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/22/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

JT
Jo T.
Belding, MI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2020 Category: Service
Owner
None
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/19/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

SC
Shirley C.
Kentwood, MI
2005 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020 Category: Service
Great service
I believe I receive great service on my oil changes and inspections. However, it seems the price is going up a little bit.
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/15/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

KD
Kathryn D.
Wyoming, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020 Category: Service
Excellent customer service
I really appreciate how I'm treated from the time I arrive tell my car is finished! I can tell that those I come in contact with love their job and know what it means to give great customer service. Keep up the great work!!
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 06/12/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

CL
Carl L.
Kentwood, MI
2014 Hyundai Santa Fe Sport
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020 Category: Service
Oil changev
Very good service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/30/2020 Category: Service
Oil change
I got there at 905 for an oil change and I think third in line. It took almost 1 1/2 hours for the service.
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 05/30/2020

Dear Mr. Lancaster,

Thank you again for allowing me to apologize for the excessive time for the oil and filter change.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

PT
Paul T.
Grand Rapids, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020 Category: Service
The Best!
The service department is overall excellent! In fact, the reason I purchased my most recent Hyundai here was almost exclusively because of how well treated I have been by the staff of this department. They are simply "the best"!
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 05/28/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

ID
Ingrid D.
Kentwood, MI
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020 Category: Service
Great service AGAIN!
Thank you again for your great service! Not only did you fix my car in a timely manner during this pandemic situation, your safety protocols were wonderful and put me totally at ease. Keep up the great work!
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 05/15/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

Verified Customer
Grandville, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020 Category: Service
Great Service
Needed a 30,000 mile checkup. Made an appointment and the car was done within the time frame given to me.
Recommended
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 05/14/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager

AL
Arie L.
Grand Rapids, MI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020 Category: Service
Car repair report
Good efficient work with careful consultation with the car owner
Recommended
XJ
XAVIER K J., SERVICE MANAGER from Fox Hyundai responded on 05/12/2020

Thank you for the positive feedback.  Our goal is to provide you with outstanding products and excellent service. We appreciate you and thank you for your business.

Sincerely,

Xavier K. John
Service Manager