Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1205 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5rating 4.6896569
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
93% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


LW
Lori W.
Grand Rapids, MI
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Service
I had a great experience when I bought my car, for everyone was friendly and didn’t overwhelm me. This was my first time getting a oil change and they were very friendly and helpful.

RS
Robert S.
Grand Rapids, MI
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Friendly
No problems everything goes well

RS
Randall S.
Grand Rapids, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
great people
good people to work with

TT
Thoryn T.
Lowell, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Above and beyond
The staff here are great and always seem to go above and beyond.

DG
Daniel G.
Ada, MI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Service Needed
Very helpful and excellent customer service. Thanks for the follow up.

WO
William O.
Wyoming, MI
2009 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Excellent service, as always
The Hyundai Service department is always on top of everything. Everyone is so kind and helpful, and the service is excellent! Even when I have to wait for a few hours (as I did this time, with a major mileage checkup and recall service), I am comfortable working in the little business area (and eating their delicious popcorn, of course!). The customer service representative checks in with updates, and everything is explained clearly before I drive away.
They are simply the best!

MB
Marlinrina B.
Grand Rapids, MI
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Friendly, nice lounge, coffee is good, fair price
It works for me

Verified Customer
Grand Rapids, MI
2013 Hyundai Elantra Gt
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018 Category: Service
Didn’t fully do what I asked them to check
Asked them to check part of my car that was making a noise when I braked, they said they would since they are working near it but I never received any info on what the noise was coming from
MATT B. from Fox Hyundai responded on 08/13/2018

Matthew we would like to have a master certified technician inspect you vehicle at no charge and would like to schedule an appointment if we may. Please feel free to reach out to me and this will be a no charge visit for the diagnosis. Thank You.


MD
Myra D.
Alto, MI
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Awesome customer service
Needed a tire replaced due to a nail in the sidewall. The service techs ordered one and got me back on the road on the same day. Couldn’t ask for better service. The doughnuts and coffee aren’t bad either!

Verified Customer
Grand Rapids, MI
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Great service.
It was all good. The tech even made sure the Santa Fe was clean when he finished.

Verified Customer
MI
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Friendly service staff
Greeted quickly and in a friendly tone of voice.

Verified Customer
Grand Rapids, MI
2008 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great service
Everything went well. They were quick and efficient. Thank you.

RL
Robin L.
Allegan, MI
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Excellent customer service
Always goes above and beyond.

Verified Customer
Wyoming, MI
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Good
Good place

AW
Angela W.
Alto, MI
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Hyundia
good

Verified Customer
Belmont, MI
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service and personnel have ALWAYS been excellent
Service and personnel have ALWAYS been excellent

MB
Maria B.
Hudsonville, MI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Happy customer
Purchased both Hyundai Santa Fe’s from Fox. Always bring them back here for service and other needs. In more than 6 years I have not been disappointed with the service. I love the friendly staff thstvactuallybdobwgatvtgey say. So refreshing. Thank you Fox Hyundai

JB
Jack B.
Lansing, MI
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
CLEAN AND NICE PEOPLE.
NICE PLACE TO GO..

SB
Susan B.
Grand Rapids, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
GREAT CAR AND SERVICE!
I HAVE BEEN COMING TO FOX HYUNDAI FOR THE PAST 15 YEARS. I HAVE BOUGHT 2 SONATA'S AND HAVE BEEN VERY HAPPY WITH THE CARS AND THE SERVICE. THE SERVICE INDIVIDUAL'S HAVE BEEN VERY PROFESSIONAL AND FRIENDLY. THE LAST LADY I HAD FOR AN OIL CHANGE ACTUALLY CHANGED THE FOX LISENSE PLATE HOLDER HER SELF!. I WAS QUITE IMPRESSED AND HOPE SHE STAYS WITH FOX HYUNDAI!

RJ
Richard J.
Grand Rapids, MI
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Great service and attention to detail
We have purchased two Hyundai's at Fox Hyundai and have always received honest and dependable service.
The service professionals provide clear and concise information on the work being done.
I would highly recommend this dealership.