Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

1400 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7
Original
Overall Rating 2.26667/5Overall Rating 2.26667/5rating 2.26667rating 2.26667rating 2.26667
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Dimondale, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service
I’ve been happy with the service and facility. The wait time is usually quite short too.

BL
Brenda L.
Holland, MI
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Thank you
I have had my vehicle serviced by you since I purchased it in 2004. I have had nothing but excellent service!
There have been several times when your service department has gone above and beyound to help me .

TD
Tamara D.
Grand Rapids, MI
2004 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Fast, friendly and trustworthy
I've always had a good experience here!

Verified Customer
Grand Rapids, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Experience
Hyundai Service was fast, efficient and friendly.

Verified Customer
Grand Rapids, MI
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Hyundai Service Was Great
The Hyundai side seems great.

Verified Customer
Kentwood, MI
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Great dealership
always friendly and on time

JW
Jason W.
Caledonia, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
5 stars
5 stars

KR
Kimberly R.
Kentwood, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
4
Good job for maintenance.

DW
Daniel W.
Grandville, MI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
prompt service,friendly, clean waiting room, update texts
Prompt attention when you drive in. clean waiting room coffee and pop corn , texts to keep you up to date on your service. when its not winter you get a carwash

BB
Beth B.
Grand Rapids, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Customer Service is good
Colleen has been helpful.

DR
Donald R.
Grand Rapids, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
In and out
The service was quick and the cistvreasonable

Verified Customer
Grandville, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2019 Category: Service
Excessive repair costs
I was given a quote for 4 tires and brake repair on the rear tires.
I purchased better quality tires for the same price from Belle tires.
Received quote from Belle Tire on the brakes, which was $150 cheaper.

CB
Cheryl B.
Grand Rapids, MI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Great service
I always take my Elantra here for service! I’m very satisfied and would recommend Fox Hyundai

MM
Marcella M.
Ada, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
30,000 mile check-up
Free car rental when your car is in the shop over night. Cookies in the waiting room. Also drinks and popcorn. Service man explains what needs to be done. Before he works on your car. He is very kind and courteous..

KT
Kayon T.
Grand Rapids, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Great service
GREAT SERVICE WITH GREAT DETAIL OF THE HEALTH OF YOU CAR

Verified Customer
Lansing, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Quality service
I appreciate this dealership. In particular, Larry the service adviser and Adam the service technician, are both professional and friendly. The work was completed as promised, and the quality of service was top notch.

DF
David F.
Rockford, MI
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2019 Category: Service
Need better customer service
I like the 3 vehicles I purchased from the dealership. The staff has been courteous but not necessarily good at communication. My family and I have had service done but it was not timely or done with an explanation. I have had to request to see someone just so I could finally know what was taking 3 hours to fix my vehicle. Then when someone showed up, all I was told was there was a low battery and it needed charging. I knew that from the My Hyundai app which told me there was 80% battery and it did not crank so I could go to work.
MATT B. from Fox Hyundai responded on 01/28/2019

David I am sorry for the lengthy repair time. The Hyundai battery tester can take longer than desireable because it does a long slow charge . Again our appologies.


SH
Sara H.
Marne, MI
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2019 Category: Service
Quick
I had loyalty points I wasn’t aware of that paid for my oil change. Nice surprise!

Verified Customer
Grand Rapids, MI
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Great Service
Service was excellent as usual and repairs
We’re done as promised

JO
James O.
Byron Center, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Great people!Gr
.