Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1135 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5Overall Rating 4.6896569/5rating 4.6896569
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


SS
Shari S.
Grandville, MI
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Overall great service team
I always have a good experience here. People are great.

JW
Jason W.
Caledonia, MI
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
They're Rockstars!
I gave an Advisor the opportunity for a perfect survey and the Advisor writes it up for someone else. Insanity!

Anonymous avatar
Verified Customer
Ada, MI
2017 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Good service
Good quick service. Pleasant place to do business .

BK
Barbara K.
Caledonia, MI
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Great Service
Took my vehicle in because of low tire pressure. Very happy with the service.

ML
Michael L.
Caledonia, MI
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Colleen
Colleen is the best we’ve ever worked with in the service department.

SS
Sharon S.
Reed City, MI
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Everyone is extremely curtious
Work was done to correct a problem caused by previous work done by the service department. They acknowledge the error and corrected it at no cost to me. I think that was extremely responsible.

RH
Richard H.
Grand Rapids, MI
2015 Hyundai Genesis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
no comment at this time
no recommendation at this time

RT
Rochelle T.
Grand Rapids, MI
2016 Hyundai Tucson
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2018 Category: Service
No review
No review
98f45b70db0a627939ea8699f4de0408?s=28
MATT B. from Fox Hyundai responded on 06/14/2018

Rochelle we are very sorry we were so busy that day that there were several cars ahead of you. We appreciate your business and will try to do better next time. 


MD
Michael D.
Grand Ledge, MI
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Great service
They go above and beyond to assist you

Anonymous avatar
Verified Customer
Caledonia, MI
2015 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Friendly service quick and efficient
Same as above’

Anonymous avatar
Verified Customer
Grand Rapids, MI
2017 Hyundai Santa Fe S
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2018 Category: Service
Extra products pushed on customers
Pushing extra products that are not necessarily needed is extremely disrespectful and unprofessional.
98f45b70db0a627939ea8699f4de0408?s=28
MATT B. from Fox Hyundai responded on 06/13/2018

Our sincere appologies for the misunderstanding. Please allow us to make it up to you. If you could please call Matt Babcock to arrange a satisfactory resolution at 616-942-5000


Anonymous avatar
Verified Customer
Saranac, MI
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Grease and Oil Change
Friendly and very efficient staff

Anonymous avatar
Verified Customer
Grand Rapids, MI
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great Service
Job well done. It did take longer than expected for the oil change but I came at a busy time without an appointment.

EZ
Evan Z.
Grandville, MI
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
100k service
I take good care of my car and thought to have proactive maintenance service done. However, technician noted everything I thought to replace at this time is not recommended or seen for wear to be replaced. That takes a lot of honesty and morale by a technician, who can be compensated by the job, not to agree with a service initiated by the customer.

RM
Richard M.
Sparta, MI
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Yes
Couscous , prompting, Jen was great

Anonymous avatar
Verified Customer
Wyoming, MI
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
great service
I have always been happy with the service here. I just live the other end of the city to go here all the time.

Anonymous avatar
Verified Customer
Lowell, MI
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Excellent service
Prompt, service, well done. Great staff, comfortable facilities.

ID
Ingrid D.
Grand Rapids, MI
2014 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Great service
Great place to get work done on your car. ( friendly, knowledgeable employees and reasonable repair rates...)
Thanks Colleen! ( Service rep.)

DG
Dirk G.
Grand Rapids, MI
2017 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Fine
I don't want to write a review

CG
Christine G.
Grand Rapids, MI
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Great service
Again great service Colleen is the best