business image

Franklin Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(398 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more. We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more.

Categories
Auto Repair, Firestone Repair Shop, Towing Service
Contact
(248) 626-2080

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
32725 Franklin Road Franklin, MI 48025-1134
Franklin Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(398 Reviews)

LJ
gravatar
LARRY J.
Farmington, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/29/2013
verified customer Verified Customer
Great Quality but quite expensive on repairs.
I enjoy taking my vehicles to your station for routine maintenance such as oil changes. I am also reassured that things are done properly and that safety checks are performed. I am disappointed though that when repairs are recommended they are so expensive. For example, rear brakes using Wagner pads and new rotors are quoted at $352 at you station and checks with 3 other stations in the area all quoted me between $200 and $250 for the same service. I can understand paying a few dollars more and would be happy to do that, but not an extra 75%. You spend a fair amount on advertising, it would be nice if you would do a better job of pricing repairs for your regular customers.
Recommended
Darrell a., Owner from Franklin Auto Service responded on 08/06/2013 06:20 PM

We use high quality parts and our Technicians are the best.We are honest with the suggestions we have for our customers we don't do unnecessary services. Some places tell customers what they want to hear its easy to quote lower prices over the phone. Most important is what it ends up being when the work is done and how well the job was done.We have quoted many things for you over the years we would love to repair something on one of your cars.

Thanks 

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.