Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1435 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
96% Would Recommend
Latest Review 5 minutes ago

Reviews


MC
Mary C.
Sussex, NJ
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Friendly Efficient Service
New owner.

Friendly, efficient service for oil change & tire rotation.

Verified Customer
Branchville, NJ
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Quick and efficient
It’s always easy to get an appointment. I never have to wait too long and the staff are super friendly.

GL
Gail L.
Bushkill, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great
Always a pleasure

GC
Gaetano C.
Dingmans Ferry, PA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Great People!
Great service!

Verified Customer
Sparta, NJ
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Bob Young Service Manager. He understands the customer needs when it goes beyond the entry to service .
I asked Bob Young to investigate s warranty that thankfully came to fruition. A previous service person told me it would approx. $400. Whew! Go Bob.

SG
Stephen G.
Glenwood, NJ
2018 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2018 Category: Service
Great service staff
Need my issue corrected
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 08/16/2018

Dear Stephen. 

Thanks for the review. We currently trying to diagnose the issue with your vehicle. Hopefully we  can earn a 5 star review when we have resolved your issue.

Bob Young

Service Manager

973-702-3500


DH
Della H.
Matamoras, PA
2017 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2018 Category: Service
Not happy
Della Hadlick
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 08/14/2018

Della, 
Thank you for completing the survey. I will contact you today to set up an appointment to test drive with a technician to try and verify your concerns.


Bob Young

Service Manager

973-702-3500


Verified Customer
Dingmans Ferry, PA
2015 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2018 Category: Service
Tucson
It is okay.
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 08/13/2018

Dear Valued Customer,

Thank you for completing the review. Please contact me to discuss your concerns as the review came back anonymous.

Bob Young

Service Manager

973-702-3500


BH
Barbara H.
Milford, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Customer service
Good service with a smile

OT
Owens T.
Tobyhanna, PA
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Owen
The Staff is what makes it happens.⭐️⭐️⭐️⭐️⭐️⭐️.

JM
James M.
New Hampton, NY
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Friendly reliable service
A great place to have your car serviced!

HS
Heather S.
Port Jervis, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Friendly workers
Workers are polite and effecient

RC
Robert C.
Stockholm, NJ
2015 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/04/2018 Category: Service
Recent Oil Change
Read previous comments
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 08/07/2018

Robert, 

Thanks for completing the review I'm sorry for the wait during thr last visit . I will check with the service advisor to see what the delay was

Bob Young

Service Manager

973-702-3500


Verified Customer
Sussex, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Fast, great service
Always satisfied

DG
Donald G.
West Milford, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service experience
Everyone is very friendly. The place very clean .

CC
Christopher C.
Oak Ridge, NJ
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
The people are so friendly and the service on my vehicle is always great. Plus the car wash is a nice touch.
Keep up the good work.

AS
Alice S.
Newton, NJ
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
New Tires
Choose to get my tires from you, because of trust, but the customer service is always tops.

Verified Customer
Vernon, NJ
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Oil change
As Always great customer support.

RA
Richard A.
Newton, NJ
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Another great service
Thorough, prompt oil change service. Includes vac and wash. Awesome!

CO
Craig O.
Sussex, NJ
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2018 Category: Service
No Response
It has been a week since I voiced my complaint and NO ONE has contacted me about this. Very disappointed in the lack of concern they have shown in this matter.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2018 Category: Service
Keep leaving grease in my car.
Very disappointed with care taken by techs. I always have grease on the interior of my car. When they messed up my headrest they took a greased thumb print and turned it in to an eyesore. Now I have grease on my passenger seat and I hesitate to have them clean it for fear of another eyesore that they created.
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 08/02/2018

Craig, 
Thanks for completing the review We are going to call you to resolve the grease issue.


Bob Young

Service Manager

973-702-3500