Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1568 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 4.0769223/5Overall Rating 4.0769223/5Overall Rating 4.0769223/5Overall Rating 4.0769223/5rating 4.0769223
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
96% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Oak Ridge, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018 Category: Service
Service
Service is first rate. \Complete work in respectable time frame. Do a 100 % mechanical check each visit , keep you aware of any problems.

DW
Desiree W.
Sussex, NJ
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Erin Lamb was most helpful!
While getting my car serviced, I stopped into Erin Lamb's office to ask her some financial questions about my vehicle and another that a friend is leasing from the dealership. Erin was so helpful! I left her office knowing exactly what needed to be done! Thanks Erin!

Verified Customer
Newton, NJ
2013 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2018 Category: Service
Customer service was great
I would recommend this place to others. Great customer service

VT
Vernon T.
Vernon, NJ
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Nice waiting room
Nice friendly staff

CM
Charles M.
Sussex, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Toys and oil!
Not only did I get the oil changed. I was provided with a play area for our granddaughter. The time passed very quickly. Thank you,

Verified Customer
Sussex, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Service
Service on my car was done in a timely fashion. The staff was courteous, polite & friendly.

KP
Kathleen P.
Sussex, NJ
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great place
Very friendly and gets the job done!

AU
Arnold U.
Sussex, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Hyundai
All the employees at franklin sussex Hyundai are wonderful They are friendly an helpful in every way. A pleasure to deal with

CP
Carol P.
Sparta, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2018 Category: Service
Not prepared
Recall part was not in. That was main purpose of my visit. They need to check and be sure the work can be done before they make an appt. Now, I have to go back now that part is in. Forty minute drive each way
ROBERT F Y., Service Manager from Franklin Sussex Hyundai responded on 12/14/2018

Carol, 

Thank you for completing the review. I am sorry we did not have the part we needed to complete your vehicle. Please call me so we can try to make your return visit easier for you.

Bob Young

Service Manager

973-702-3500


RS
Richard S.
Sparta, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
great job
great job washing car

TP
Timothy P.
Hamburg, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great Staff
An excellent, transparent, and knowledgable staff who aren't pushy.

Verified Customer
Milford, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Review
Everyone is friendly and nice.

JM
James M.
New Hampton, NY
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Friendly service
Sussex Hyundai is always a friendly place to have excellent service done!

DB
Donald B.
Hewitt, NJ
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
pleasant staff and great waiting area.
great staff

PS
Paul S.
Sussex, NJ
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
fsh
prompt and friendly service, it is convenient and close to my job.

KT
Kim T.
Sparta, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Oil changes
Love to get my truck serviced here
Staff is extremely friendly and professional. I always have a great experience.

Verified Customer
Sussex, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Don
They never called me when my kona was done

DR
Dennis R.
Vernon, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
service
The service is very good. No complaints from me

RB
Robert B.
Branchville, NJ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Staff is very friendly and helpful
Every effort was made to accomadate my needs

LL
Lisa L.
Sussex, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
excellent service
i was very happy with the service my car received. everyone was very helpful and answered all my questions. i was very impressed with the report i received upon leaving that described everything that was done. i am very happy i chose this dealership for my car.