Franklin Sussex Hyundai


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

984 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5rating 4.599998
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
97% Would Recommend
Latest Review about 17 hours ago
Joann B. on 10/16/2017
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"People are wonderful "
Only place to go with a Hyundai
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 05:57 PM
Verified Customer on 10/16/2017
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"Reliability "
Good work in timely fashion
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/16/2017 01:17 PM
Verified Customer on 10/15/2017
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"Great job"
Yes very friendly
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/15/2017 12:31 PM
Paul S. on 10/13/2017
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"-"
-
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:07 PM
PAUL R. on 10/13/2017
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"friendliness"
best service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:31 PM
Diane B. on 10/13/2017
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"Always great!"
We have never had a bad experience there. Any problems they are always happy to fix them
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:19 PM
Roger G. on 10/13/2017
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"service advisor Karen Titus"
The service department is one of the best I have experienced.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/13/2017 08:06 AM
Verified Customer ReScore Review on 10/13/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Better experience "
I’m very pleased that Hyundai reached out to me about my complaint. Karen was very kind and apologetic for my prior experience. Service this time was done in a much better time frame and I felt much more informed during the process.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 12:50 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Took forever "
Oil changed the past two times took over 2 hours. Absolutely crazy
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 12:50 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 10/13/2017

Dear Valued Customer,

Thank you for you for your review. I am sorry your appointment took to long. Please contact me at your convenience as the review was sent anonymously.

Bob Young

Service Manager

973-702-3500

Arnold U. on 10/12/2017
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"excellent service"
franklin Sussex Hyundai employees are courteous thorough and friendly always a pleasure to deal with
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 11:30 AM
Mary D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they are familiar with my vehicle and have a wonderful waiting room and good coffee."
no complaints
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:58 AM
Robert W. on 10/12/2017
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"Good"
Giid
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:38 AM
CRAIG O. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Called and asked if I could get an oil change same day. Was able to go in immediately. Very pleased with the customer service. Karen is exceptional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 10:30 AM
Verified Customer on 10/10/2017
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"Great service"
Franklin Sussex Hyundai provides good service in a timely, friendly manner.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 04:08 PM
Verified Customer on 10/10/2017
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"Service team"
The service team is good with Karin being exceptional! But the waiting room chairs are terrible, very uncomfortable for my back.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:41 PM
ROBERT K. on 10/10/2017
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"Excellent service department. "
Excellent service department. The main shop was closed and i didn't have an appointment, but they still fit me in and did it in a decent amount of time. They even washed my car which i don't get for my $50,000 Cadillac at the dealership. I may have had a rough sales experience but the service department is more than making up for it so far.
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:30 AM
Joanne P. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Franklin Sussex Hyundai Service"
Work is done in a timely manner
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:11 AM
Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Great!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/07/2017 09:24 AM
James M. on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job"
Friendly
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/07/2017 07:27 AM
NICHOLAS W. on 10/06/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's a good place to get your car serviced"
I don't like the way the sales lady Danielle keeps calling me over 8 times to try to sell me another car. You would think after I don't return her call that she would get the idea that I don't want to trade my car in yet for a new one. your about to lose a good customer because of her persistent and annoying phone calls. I hope that someone takes care of this matter
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 04:10 PM
Carol S. on 10/05/2017
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"Prompt service"
Quick appointment time and fast return
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/05/2017 04:55 PM
Displaying Review 1 - 20 of 984 in total