Frank's Automotive & Collision

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

550 Reviews

94% Would Recommend
Latest Review 2 months ago

Reviews


GV
Guadalupe V.
New Braunfels, TX
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2018
Customer service was Horrendous management came to the rescue.
I had my car fixed there after being recommended to Franks in New Braunfels by my insurance company. When I came to pick it up it had two new chips in the paint where they replaced my front bumper and grill. They said they did not do it and touched it up with touch up paint. After a month the replacement parts were falling off my car. I took it back they said it was missing parts to hold it in securely. A week later the same problem was acuring with the same parts so agin I returned. The gentleman that was helping us became fusterated and started to yell and insinuating that we were some how doing this on purpose. He said and I quote “I’m not fixing this no matter the life time guarantee on our work.” We got into an argument and I went in to talk to his manager. He Immediately caged his attitude when his manager came in. It was to late. I have the entire conversation and argument recorded. Luck for me management came in took care of the situation. This is the only reason I’m giving two stars instead of one.

RK
ROY K.
Spring Branch, TX
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Great service again!!
We trust Frank's to service all our cars/trucks. They provide quality service both with their Service Department and the Customer Service Department - especially George! He makes sure we are kept informed of any and all repairs needed.

GM
Greg M.
New Braunfels, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018
Repairs quick turn around
I can always take my vehicle to Frank's Automotive they get to it right away they diagnose the problem and they fix it that day or the next day I also they also stand behind their work and provide you with a warranty in a print out of everything that they're doing so you have a record

PT
Perry T.
Fischer, TX
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Perry said the business provided a pleasant experience. George was knowledgeable, and he showed him the issues his vehicle was having.
This review was collected via phone interview by Customer Research Inc.

JV
Julie V.
New Braunfels, TX
Dodge Challenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Julie said the staff provided fast service.
This review was collected via phone interview by Customer Research Inc.

WC
Wesley C.
San Marcos, TX
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/06/2018 Category: Service
Wesley said he paid $200 for service, and it took 45 minutes. He went to a mobile mechanic, who found the issue and took care of it in 5 minutes.
This review was collected via phone interview by Customer Research Inc.

CS
Carri S.
New Braunfels, TX
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Carri said she hasn't had any issues since her vehicle has been fixed.
This review was collected via phone interview by Customer Research Inc.

CM
Christia M.
Texas
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Christia said the business explained what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KS
Karen S.
New Braunfels, TX
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018
Reliable & courteous
I can depend on a quick and thorough diagnosis. The courtesy transportation and location are very convenient.

LL
LUCAS L.
New Braunfels, TX
GMC Acadia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018
Quick, clean, friendly
Quick and professional. No problems with them at all. Will be going back when services needed.

MS
MARIO S.
New Braunfels, TX
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Professional customer service. Service managers only make suggestion and do not pressure customer to obtain unnecessary service.
Talking to customers with respect is paramount of which at Franks Automotive is well done.

EF
Edward F.
New Braunfels, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Spoke with Cynthia. She said the service was done in a timely manner. The staff was polite and did a good job.
This review was collected via phone interview by Customer Research Inc.

SF
Shelle F.
Red Rock, TX
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2018 Category: Service
Shelle said when she came to pick up her vehicle she saw that they had forgotten to finish something, so she took it back. However, when she walked in they did not acknowledge her existence. The mechanic was very nice, but not the gentleman at the front desk. Also, they left her vehicle parked in the lot with the keys in it and the window down.
This review was collected via phone interview by Customer Research Inc.

DS
Derek S.
New Braunfels, TX
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Derek said he goes to this facility all the time and he's always treated well.
This review was collected via phone interview by Customer Research Inc.

JS
Jack S.
San Antonio, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Jack said the service was top notch and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

JM
John/Jennifer M.
New Braunfels, TX
Mazda CX-9
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Polite
Very polite and fast service.

RS
Richard S.
New Braunfels, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Richard said the service was good and the mechanics did a great job explaining everything.
This review was collected via phone interview by Customer Research Inc.

GH
Gerald h.
New Braunfels, TX
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Spoke with Holly. She said she always likes her service.
This review was collected via phone interview by Customer Research Inc.

DD
Dillon D.
Texas
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Spoke with Lori. She said the business took care of everything she needed.
This review was collected via phone interview by Customer Research Inc.

AH
Avery H.
New Braunfels, TX
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Avery said everything was fast. The staff were really friendly, informative, and they got the job done right.
This review was collected via phone interview by Customer Research Inc.