Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

4932 Reviews

ReScore Reviews™ (80)

ReScore
Overall Rating 4.7375025/5Overall Rating 4.7375025/5Overall Rating 4.7375025/5Overall Rating 4.7375025/5rating 4.7375025
Original
Overall Rating 2.13924/5Overall Rating 2.13924/5rating 2.13924rating 2.13924rating 2.13924
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
West Windsor Township, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Excellent customer service in Service Department
Account Manager Peter was very attentive and thorough. Service completed in good time.

KM
Kim M.
Jackson, NJ
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
First oil change for my Tucson
Service center is professionally run. I was kept well informed of the service status and did not feel pressured to have any other service done that I did not want at the time.

KN
Kenneth N.
Old Bridge, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
On time, explained process
Very pleased
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/24/2019

thank you for your kind feedback,we appreciate it


SC
Sarah C.
Monroe Township, NJ
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Great service
The service was prompt and pleasant.
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/24/2019

always happy to hear it! thank you for your kind feedback and support


RO
Robert O.
Colts Neck, NJ
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2019 Category: Service
not so great
engine light on, sold me spark plugs for 600 bucks (mostly labor) , engine light back on, still misfiring. I never bring my car to a dealer cause I know upselling you services is their bread and butter, but I figured its a warranty issue, but I still fell prey. Of course w/ 90k miles it was a "needed service". I've driven various makes/models of cars north of 200k and never replaced spark plugs....but they got me. going back for second visit when I have time (which I don't) wish me luck. will update review when rectified I will reluctantly recommend cause people are nice and do seem to care...
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/24/2019

we will reach out


WW
William W.
Monroe Township, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Excellent Service
Efficient Service, Professionalism of Representative I dealt with, time was within limit promised, work done well
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/24/2019

glad to hear it! thank you for your support


FC
Frederick C.
Ocean Grove, NJ
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Helpful staff
All good
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 04/24/2019

thank you for your kind review,we appreciate it


IK
Ira K.
Marlboro, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Hyundai Service Sets the Bar
There is nothing better than a business honoring appointments. Everyone is friendly and greets you. All work is done as requested. Suggestions are made for various services. And the car comes back services and washed in a reasonable amount of time.
Jeff H., Service Director from Freehold Hyundai responded on 04/23/2019

Thank you so much for that feedback and your continued support, it is very much appreciated................

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

DD
Donna D.
Jackson, NJ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
always easy and efficient
Always easy and efficient. I couldn't believe how quickly the work was done.
Jeff H., Service Director from Freehold Hyundai responded on 04/23/2019

Great to hear, thank you for your support............ that's the goal

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

PR
Percival R.
Howell, NJ
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Good Quality Service
Great service and friendly staff
Jeff H., Service Director from Freehold Hyundai responded on 04/23/2019

Great to hear, thank you for your support............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MS
Matthew S.
Bayville, NJ
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
good service
good service honest people
Jeff H., Service Director from Freehold Hyundai responded on 04/22/2019

Great to hear, thank you very much... we appreciate your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

LB
Lisa B.
Jackson, NJ
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Tire problem
I rolled in with a leaking tire and no appointment. They put on my spare, I went to work while new tires were ordered. After work I went and new tires were put on. Easy day!
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Great when things work out, thank you for your support and feedback.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Jackson, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Everyone is very nice
Excellent
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you very much for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MV
Marisol V.
Howell, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Satisfied customer Mrzmvp
Service and timing was great...
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

All great to hear, we thank you for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Jackson, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Initial Service
Recently completed my first service visit with Freehold Hyundai. The service was done quickly and professionally.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you for your feedback and support, it's appreciated.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

AG
Alfred G.
South Amboy, NJ
2016 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019 Category: Service
Can’t be trusted
I feel I can’t trust this dealership anymore and I will not be using them in the future for my oil changes and tire rotations.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Thank you for your feedback and i obviously apologize. My plan will be to look into this on Monday to best determine if there was intent, miscomunication or other on our side. I will reach out to discuss after i look into it.
Again i sincerely apologize and will reach out to you.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MT
Martin T.
Howell, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Fast service
Came in for recall notice. Percy took care of me. The whole process from check in to check out was less than an hour. Expected at least 2 hours.
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

Great to hear that, thank you for your support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

MS
Michael S.
Jackson, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
service
clean and quick
Jeff H., Service Director from Freehold Hyundai responded on 04/20/2019

That's the goals, thank you for your feedback and support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Monroe Township, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
service
friendly and fast
Jeff H., Service Director from Freehold Hyundai responded on 04/19/2019

Thank you very much for your support...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

SS
Salvatore S.
Jackson, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
great
great
Jeff H., Service Director from Freehold Hyundai responded on 04/19/2019

Great to hear, thank you very much and we appreciate your business..................

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200