Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(6,112 Reviews)

ReScore Reviews™ (179)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


KL
Kenneth L.
Farmingdale, NJ
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021 Category: Service
Service
Great people to work with.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/21/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

Verified Customer
Englishtown, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Perfect Dealer
X x
JEFFREY H., Service Director from Freehold Hyundai responded on 01/21/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

GR
Glenn R.
Old Bridge, NJ
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Quick and easy
Everyone is polite and respectful of your time.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/20/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

DF
Dillon F.
Matawan, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Great Experience at Freehold Hyundai
Had a great experience at Freehold Hyundai. Matt Carlin was very helpful and patient. Made the experience of leasing my first car quick and easy. Would definitely recommend to others.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/18/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

MA
Mark A.
Jamesburg, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Efficient Sales Process
Matt Carlin is an efficient Sales Professional. He was able to coordinate a quick transaction on my behalf. My typical experience in purchasing a vehicle is approximately 3hrs. Matt was able to conclude the transaction in about 1 1/4hrs.

'Time' is something that can't be replaced. My vote is with Matt.

Mark A - Monroe, NJ
JEFFREY H., Service Director from Freehold Hyundai responded on 01/18/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

DD
Donna D.
Freehold, NJ
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Continued Great Service
As always - great service from the staff at Freehold Hyndai
JEFFREY H., Service Director from Freehold Hyundai responded on 01/15/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

Verified Customer
Freehold, NJ
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Courtesy of staff.
Was satisfied with the work that was done on my vehicle. Staff were courteous.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/15/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

MM
Mary M.
Marlboro, NJ
2014 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
Always there for me
excellent as always
JEFFREY H., Service Director from Freehold Hyundai responded on 01/13/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

BH
Bonnie H.
Englishtown, NJ
2020 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021 Category: Service
Hyundai Freehold Service Area is very comfortable when having to wait for your vehicle to be serviced.
I drove into the service area and someone took my information and keys right away. I was assisted by Nick Meccia, the Service Advisor who was very polite and informed me of everything that was going to be done to my car. He updated me about the status while I waited and helped me with a minor concern at the end of the service.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/12/2021

Thank you for your feedback and i'm sorry we failed to meet our five star performance goal. I do apologize and look forward to the opportunity to earn your five star support on future visits as anything less then five stars is considered failing... thanks again for the feedback


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

KG
Kathleen G.
Jackson, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
"T" is terrific
We need to give rave reviews for your employee Situra (T) Hornsby. He has helped us numerous times and is always so professional and always solves any minor problems we encounter. He is a true asset to this dealership and should be commended.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/21/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

RS
Robert S.
Toms River, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Friendly staff and great service
Freehold Hyundai serviced my car at the appointed time and did not make me stay any longer than necessary during these trying times of Covid.
JEFFREY H., Service Director from Freehold Hyundai responded on 01/09/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better future service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

CF
Carl F.
Englishtown, NJ
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Service
Personnel was excellent
JEFFREY H., Service Director from Freehold Hyundai responded on 01/08/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

RM
Robert M.
Englishtown, NJ
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Great experience
Very professional and courteous staff.
I apologize for the inconsistency in my initial review
I would and have highly recommended Freehold Hyundai
Both from a sales and service perspective

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2021 Category: Service
Great service dept
Was a pleasurable event
JEFFREY H., Service Director from Freehold Hyundai responded on 01/08/2021

thank you for your feedback but i'm very confused by the contradiction between the word comments and the rating as on this survey a one is a failing score and a five star is our goal... i/we will reach to discuss and i'm sorry if our performance was poor. i look forward to speaking with you and again, i apologize...


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
JEFFREY H., Service Director from Freehold Hyundai responded on 01/08/2021

THANK YOU SO MUCH!!!


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

AR
Alonzo R.
Old Bridge, NJ
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
No review
No review
JEFFREY H., Service Director from Freehold Hyundai responded on 01/07/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200

AP
Alberto P.
Howell, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Freehold Hyundai
again freehold Hyundai provided a good service
JEFFREY H., Service Director from Freehold Hyundai responded on 01/07/2021

Thank you so much for your feedback and support, we appreciate your business and we will strive to increase our efficiencies to provide even better service. Thanks again for your support!!!

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200