Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1598 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.8399972/5Overall Rating 4.8399972/5Overall Rating 4.8399972/5Overall Rating 4.8399972/5rating 4.8399972
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Dallas, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
thanks
Very thorough inspection and information regarding your vehicle service.
LARRY F. from Freeman Hyundai responded on 02/18/2019

Thank you! 

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

AM
Ada M.
Dallas, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Courtesy and Relaxing atmosphere
Staff is very courteous and respectful, first class service and relaxing atmosphere while you wait.
LARRY F. from Freeman Hyundai responded on 02/16/2019

Thank you! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Dallas, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service
Great place to service your Hyundai
LARRY F. from Freeman Hyundai responded on 02/15/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Dallas, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2019 Category: Service
Service prices
The cost of oil and an air filter was almost $100. Too much money.
LARRY F. from Freeman Hyundai responded on 02/15/2019

Thank you for your review. 

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Red Oak, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2019 Category: Service
service dept. you need more service workers so they can answer the phone and can they can call you back.
Not enough service workers to answer the phone in the service dept. and call you back.
LARRY F. from Freeman Hyundai responded on 02/16/2019

Thank you for your comments.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

AC
Alice C.
Irving, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Accommodating
Anna was my service writer, and she got my vehicle right in although it was late in the afternoon. The work was completed much more quickly than I anticipated. Anna is pleasant, professional, and accommodating.
LARRY F. from Freeman Hyundai responded on 02/14/2019

Thank you for your review! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

ML
Melissa L.
Frisco, TX
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Battery replacement
They replaced my battery for free. Everyone was very pleasant, and the customer waiting room was comfortable. Communication could have been a little better though.
LARRY F. from Freeman Hyundai responded on 02/14/2019

Thank you for your review! I apologize for the wait. We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Irving, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Job...worked me in
I had a dead battery and they worked me in. Very pleased with their attention keeping me updated while I waited.
LARRY F. from Freeman Hyundai responded on 02/14/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Dallas, TX
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Regular service plus tires
Working with the same service rep as last time, Anna, who is very professional. Availability of loaner car was important. Took care of several issues in a timely manner.
LARRY F. from Freeman Hyundai responded on 02/13/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

SR
Stacy R.
Waxahachie, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service Dept!
All the guys and gals back I service are friendly and help you out promptly.
LARRY F. from Freeman Hyundai responded on 02/13/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

FO
Frantz O.
Mesquite, TX
2005 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
The service and the people
The facility is clean. When we take the car in for service, we are not there all day.

The people are friendly and helpful, especially Anna Gallegos, a service consultant, who has taken care of us the last two times we took the car in.
LARRY F. from Freeman Hyundai responded on 02/11/2019

Thank you! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

RN
Rebecca N.
Irving, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Good customer service
Everyone was so friendly, courteous and helpful from the time I made the appointment until I drove away satisfied with the work done.
LARRY F. from Freeman Hyundai responded on 02/11/2019

Thank you! We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

DD
Diana D.
Irving, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Great job
Love my car
LARRY F. from Freeman Hyundai responded on 02/11/2019

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Bedford, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
6 months service
Been coming to this dealer for more than 20 years!
LARRY F. from Freeman Hyundai responded on 02/08/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

GF
Gwendolyn F.
Dallas, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Efficient and quality service.
Always top notch!
LARRY F. from Freeman Hyundai responded on 02/08/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
Genesis of Irving
(972) 438-4801
lfriday@freemanauto.com

VL
Vivian L.
Denton, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Oil, Lube and Filter Change
This is our 2nd time for oil, lube and filter change, the customer service person was great.
LARRY F. from Freeman Hyundai responded on 02/07/2019

Thank you! We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai Genesis
(972) 438-4801
lfriday@freemanauto.com

RJ
Reginald J.
Cedar Hill, TX
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Service review
Totally satisfied with the service and also most appreciated for the cable TV so that o could watch something interesting while I waited for my vehicle to be completed.
LARRY F. from Freeman Hyundai responded on 02/07/2019

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai Genesis
(972) 438-4801
lfriday@freemanauto.com

Verified Customer
Dallas, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Thanks again
Excellent service and job well done. Thanks for your trust worthiness. It's important for females in a different way.
LARRY F. from Freeman Hyundai responded on 02/06/2019

Thank you! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai Genesis
(972) 438-4801
lfriday@freemanauto.com

LD
Ludmila D.
Trophy Club, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Efficient , honest professionals
Friendly staff , accommodating . Comfortable waiting area with better than Starbucks coffee and super fresh donuts and fruits available .
LARRY F. from Freeman Hyundai responded on 02/06/2019

Thank you for the review! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai Genesis
(972) 438-4801
lfriday@freemanauto.com

KP
Kristin P.
Grand Prairie, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Ken is the BEST!
Ken always takes care of me and my car! He’s always very thorough and explains everything in a way that a non-mechanic can understand. I always recommend Freeman when friends ask for a referral. I’ve been very happy with my service!
LARRY F. from Freeman Hyundai responded on 02/06/2019

Thanks for the awesome review! It's great to hear and we really appreciate your recommendations to others. I will share your comments with Ken and his staff. We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai Genesis
(972) 438-4801
lfriday@freemanauto.com