ReScore Reviews™ (18)

ReScore
Overall Rating 4.77778/5Overall Rating 4.77778/5Overall Rating 4.77778/5Overall Rating 4.77778/5rating 4.77778
Original
Overall Rating 1.83333/5rating 1.83333rating 1.83333rating 1.83333rating 1.83333
95% Would Recommend
100% Business Response
Latest Review 4 days ago
Guillermo L. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Kent was very helpful; he got me all the information I requested and had my car ready in a very short time
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 03:09 PM
Larry F. at Freeman Hyundai responded on 10/20/2017

Thanks! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Phillip G. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great Dealership service area."
I have always been dealt with fairly and truthfully. Freeman does what they say they will do.
Vehicle: 2011 Hyundai Azera
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:07 PM
Larry F. at Freeman Hyundai responded on 10/19/2017

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
Awesome service!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:48 AM
Larry F. at Freeman Hyundai responded on 10/18/2017

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Aaron R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service - Consistently Professional and Courteous"
I've been coming to Freeman Hyundai for service on my Santa Fe and Elantra for five years. They have consistently had excellent customer service and performed the necessary car repairs/maintenance in a timely manner.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:37 PM
Larry F. at Freeman Hyundai responded on 10/17/2017

Thank you for your comments! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
MERLIN M. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They operate on schedule."
They syncing of my phone did not hold.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 12:28 PM
Larry F. at Freeman Hyundai responded on 10/17/2017

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
My car was serviced in a timely manner. The only thing I would have appreciated is if they had washed my car before I came to pick it up.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/17/2017 09:43 AM
Larry F. at Freeman Hyundai responded on 10/17/2017

Thank you for your comments. I apologize your vehicle was not washed. It is our intention to wash and vacuum every vehicle we service. Please feel free to stop by our service drive at your convenience to have the complimentary wash and vacuum performed.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Keith M. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Great Day at Freeman Hyundai!"
This dealership has really impressed me this first year. I really appreciate that they don’t hound me over other “needed” services like the other shops do.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/15/2017 08:48 PM
Larry F. at Freeman Hyundai responded on 10/16/2017

Thank you for the great review! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Karen G. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They remember be sight"
I am always amazed that the service guys come right up to me and already know my name. I asked him, how he knew it was me (when my car was ready) and replied....Ms Green I remember EVERY car you have bought & serviced here. WOW!
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 11:48 AM
Larry F. at Freeman Hyundai responded on 10/15/2017

Thanks! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Linda N. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfort"
not bad waiting..great coffee.selection of fruits and or doughnuts...tv....great service....they come out and keep you posted on what is going with your car...not bad at all....
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/13/2017 09:21 AM
Larry F. at Freeman Hyundai responded on 10/15/2017

Thank you, we look forward to serving you again!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Susan B. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent/timelt"
Well done. No problems
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:27 PM
Larry F. at Freeman Hyundai responded on 10/12/2017

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Verified Customer on 10/09/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Visor"
They need to inform the customer the cost of the diagnostic and ask if it is approved prior to performing the service
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 06:53 PM
Larry F. at Freeman Hyundai responded on 10/10/2017

Thank you for commenting. Your feedback will help us to improve our level of service.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Paul S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Kept informed and little time required to complete the job.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 05:45 PM
Larry F. at Freeman Hyundai responded on 10/10/2017

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Leo E. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are helpful"
I would come back
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/09/2017 12:07 PM
Larry F. at Freeman Hyundai responded on 10/10/2017

Thanks! We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Mary R. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always very courteous and never feel taken advantage of.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/08/2017 09:59 AM
Larry F. at Freeman Hyundai responded on 10/09/2017

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and knowledgeable staff...timely service completion..."
Great service with friendly staff...
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/06/2017 06:35 PM
Larry F. at Freeman Hyundai responded on 10/09/2017

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Steven T. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/05/2017 12:22 PM
Larry F. at Freeman Hyundai responded on 10/09/2017

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Richard T. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Freeman Hyundai Service"
Easy to make appointment. Work done in reasonable time. Excellent customer waiting area.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/04/2017 06:24 PM
Larry F. at Freeman Hyundai responded on 10/09/2017

Thanks! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Alisha S. on 10/04/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Will not return"
I will not return to this collision center ever again. Horrible service and experience.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 10/04/2017 07:12 AM
Larry F. at Freeman Hyundai responded on 10/04/2017

Thank you, I will share your comments with our collision center manager.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Candice M. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic Service"
Took the time to explain the recalls and upcoming maintenance within the recommended mileage range. The staff is very knowledgeable and the wait time was minimal, especially compared to other Hyundai service centers (Plano to be specific).
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/03/2017 05:24 PM
Larry F. at Freeman Hyundai responded on 10/04/2017

Thank you for your comments! We appreciate your business and we look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
Stephen T. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/03/2017 04:21 PM
Larry F. at Freeman Hyundai responded on 10/04/2017

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com
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