Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1241 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5Overall Rating 4.8181818/5rating 4.8181818
Original
Overall Rating 1.72727/5rating 1.72727rating 1.72727rating 1.72727rating 1.72727
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


CT
Carlos T.
Dallas, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Best service department
I want to thank Ken and Aaron for always taking care of my car when I bring it in whether it’s maintenance or repairs. You guys are awesome.

AG
Angela Lanae G.
Dallas, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Ms
Excellent customer service

Anonymous avatar
Verified Customer
Dallas, TX
2013 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Ok job
Lack of communication
LARRY F. from Freeman Hyundai responded on 06/22/2018

Thank you for your review. I apologize we did not meet your expectations on this visit. Please contact me at your convenience if I may be of any assitance. Our goal is complete customer satisfaction.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Irving, TX
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Oil change
It was nice to get a car wash included as part of the oil change service. The service coordinator was pleasant to work with.
LARRY F. from Freeman Hyundai responded on 06/20/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

TT
Tamera T.
Tool, TX
2018 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Efficient, Friendly and Personable
Good Service
Just don't expected vacuumed or washed
LARRY F. from Freeman Hyundai responded on 06/20/2018

Thank you for your comments. They will help us to improve our level of service in the future. I apologize your vehicle was not washed or vacuumed. Our goal is to wash and vacuum every vehicle in for service. We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

CM
Christina M.
Irving, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Excellent service
It was quick and no one tried to up sell any service. I appreciate the politeness of the staff!
LARRY F. from Freeman Hyundai responded on 06/19/2018

Thank you! We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

SD
Sam D.
Irving, TX
2007 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
5 STAR
Excellent and professional service . n
LARRY F. from Freeman Hyundai responded on 06/19/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

LT
Linda T.
Irving, TX
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Price
It was great , the price was better than expected
LARRY F. from Freeman Hyundai responded on 06/18/2018

Thanks! We look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

RL
Romullo L.
Dallas, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Excellent customer service
From beginning to end I received the best customer service!
LARRY F. from Freeman Hyundai responded on 06/18/2018

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

SM
Sheila M.
Irving, TX
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great service
Fast reliable and friendly
LARRY F. from Freeman Hyundai responded on 06/15/2018

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Forney, TX
2018 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Elantra GT
Courteous, competent, and quick.
LARRY F. from Freeman Hyundai responded on 06/15/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

BA
Bernard A.
Dallas, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great service
You can drop in without an appointment and they are always very professional and friendly.
LARRY F. from Freeman Hyundai responded on 06/15/2018

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

FH
Floyd H.
Fort Worth, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
GREAT SERVICE
GREAT COFFEE.
LARRY F. from Freeman Hyundai responded on 06/13/2018

Thanks! We appreciate your business and look forward to serving you again.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Grapevine, TX
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Outstanding customer service and quality repairs.
Outstanding customer service and quality repairs.
LARRY F. from Freeman Hyundai responded on 06/12/2018

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Irving, TX
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018 Category: Service
Good service
Proper service
LARRY F. from Freeman Hyundai responded on 06/11/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

DP
Daniel P.
Irving, TX
2016 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2018 Category: Service
Disappointed
I only had one salesman make it great. Service is terrible.
LARRY F. from Freeman Hyundai responded on 06/11/2018

Thank you for your review. I apologize the service visit was disappointing. Please let me know what I can do to correct our mistake. Our goal is complete customer satisfaction. 

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

JO
Jeff O.
Irving, TX
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Service Managers are Great!!
They are honest and don't try to add unnecessary service . Good customer service skills.
Only negative is the hwy 183 construction .
LARRY F. from Freeman Hyundai responded on 06/11/2018

Thank you for your comments! We appreciate your business. They tell us Hiway 183 is 90% completed. We are looking forward to getting that behind us.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Irving, TX
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
2008 Santa Fe
This dealership is awesome. Personnel are so helpful & friendly. The waiting room is immaculate! Wonderful service.
LARRY F. from Freeman Hyundai responded on 06/09/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

Anonymous avatar
Verified Customer
Lewisville, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Quick turnaround
Checked in on time and the car was returned quickly
LARRY F. from Freeman Hyundai responded on 06/09/2018

Thank you!

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com

LF
Linda F.
Irving, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Awesome Service
Fast and friendly service. Everything was explained to me prior to any work being done. The staff made me feel like part of the family!
LARRY F. from Freeman Hyundai responded on 06/09/2018

Thank you! We appreciate your business.

Larry Friday
Service Manager
Freeman Hyundai
(972) 438-4801
lfriday@freemanauto.com