Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
I told them it was ran out of gas and probably to look at fuel filter or pump.
Unprofessional and not worth even a diagnostic unless you want a new paint job.
The tow truck I hired said he tows a lot of cars out of there.