Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 561 Reviews )

99% Would Recommend
Latest Review 5 days ago

Reviews


IB
Ilda B.
Stockbridge, MI
Mercury Montego
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Ilda said she has been a customer of this business since 1979, and she has always had a really good experience. They have never done anything wrong, and her vehicle is running nicely since the last service. She stated she would like to know which of the services they suggested should be done first.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 11/14/2019

Thank you for the positive review,it is greatly appreciated. Thank you for the trusting us with all of your vehciles needs over the years. We are always glad to be of service to you. We will be in touch with what services need to be performed next.
Palmer Auto Service


WJ
William J.
Grass Lake, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
William said the staff were professional and courteous.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 11/14/2019

Thank you for the positive review, it is greatly appreciated.
Palmer Auto Service


RE
Richard E.
Chelsea, MI
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Richard said he is fairly pleased with the work. It did take longer then he would have liked. He has been a customer for many years and likes them very much.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 11/12/2019

Thank you for the review, it is greatly appreciated. Sorry for the inconvience of taking longer then what was expected. We appreciate your business.
Palmer Auto Service


KH
Kevin H.
Jackson, MI
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Kevin said Bob was extremely informative and easy to work with.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 11/06/2019

Thank you for the positive review, it is greatly appreciated.
Palmer Auto Service


AF
ANDREW F.
Chelsea, MI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Quality and friendliness
Great service
Bob M. from Palmer Auto Service responded on 11/05/2019

THANK YOU FOR THE POSITIVE REVIEW IT IS GREATLY APPRECIATED.
PALMER AUTO SERVICE


Verified Customer
Chelsea, MI
Lincoln MKC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
MKC engine light
Determine problem covered under warranty, suggest repair by car dealer
Bob M. from Palmer Auto Service responded on 11/06/2019

Thank you for the positive review, it is greatly appreciated.
We are glad that we could point you in the right direction with your vehicle concerns.
Palmer Auto Service


Verified Customer
Ann Arbor, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Service
Always let you know up front about any repairs and cost. Always polite .
Bob M. from Palmer Auto Service responded on 11/01/2019

Thank you for the positive review, it is greatly appreciated.
Palmer Auto Service


RM
Robin M.
Chelsea, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Robin said she has no issues. They are wonderful and always take care of her.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 11/01/2019

THANK YOU FOR THE POSITIVE REVIEW, IT IS GREATLY APPRECIATED.
PALMER AUTO SERVICE


TD
TERRY D.
Chelsea, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019
Oil change
Service was great as usual
Bob M. from Palmer Auto Service responded on 10/29/2019

THANK YOU FOR THE POSITIVE REVIEW, ALWAYS GREAT DOING BUSINESS WITH YOU!
PALMER AUTO SERVICE


MH
MATT H.
Chelsea, MI
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019
Service continues to be the best around
My son's car needed another oil change and inspection for the winter. Palmer has serviced the car for a number of years and has always been fair with price, outstanding service advice and repair.
Bob M. from Palmer Auto Service responded on 10/29/2019

Thank you for the positive review, it is greatly appreciated. Thank you for trusting us with all of your vehicles needs.
Palmer Auto Service


TS
Tom S.
Chelsea, MI
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Tom said that his vehicle is still running. He had no problems.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 10/21/2019

THANK YOU FOR THE POSITIVE REVIEW, IT IS GREATLY APPRECIATED. THANK YOU FOR THE UPDATE!
PALMER AUTO SERVICE


LO
Lourdean O.
Chelsea, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Lourdean said it was a little too expensive, but she needs brakes. Her vehicle has only 20,000 miles on it. They treated her nice. They picked her up and dropped her off. She is very satisfied and said she would like to thank them.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 10/14/2019

Thank you for the positive review, it is greatly appreciated
Palmer Auto Service


TS
Tom S.
Chelsea, MI
Buick Riviera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Tom said the business has taken very good care of him with 2 different older vehicles. He is happy with what they are doing and will continue to use them.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 10/15/2019

THANK YOU FOR THE POSITIVE REVIEW, IT IS GREATLY APPRECIATED. THANK YOU FOR BEING PATIENT WITH US WHILE WORKING ON YOUR VEHCILE.
PALMER AUTO SERVICE


CW
CURT W.
Chelsea, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
2004 Dodge Dakota (the service)
I am glad I brought our truck to you for the following reasons:
1. Great communication both at the service desk and by phone
2. Excellent service attempt and possible remedy, yet to be determined completely but so far so good.
3. Extraordinary convenience in both your location and your help in delivering the truck to me at work.
4. Helping my wife with facilitating payment.
5. Familiarity with staff
6. I really appreciate the end- around Dodge in obtaining bulbs/parts!

The only glitch at the moment is that the climate control lights have stopped working which leads me to think the fault lies beyond bulb replacement. Any feedback?

BD
BOB D.
Dexter, MI
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Great owner
Great service and honest friendly y
Bob M. from Palmer Auto Service responded on 10/04/2019

THANK YOU FOR THE POSITIVE REVIEW IT IS GREATLY APPRECIATED. THANK YOU FOR TRUSTING US WITH YOUR VEHICLES.
PALMER AUTO SERVICE


WH
WENDY H.
Ann Arbor, MI
Mercury Milan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Fixed my door at a very reasonable price
My driver's side door handle needed replacement and Palmer fixed it at a very reasonable price. I've been a customer of Palmer for about 30 years and have always been satisfied. Thanks!
Bob M. from Palmer Auto Service responded on 10/03/2019

Thank you for the positive review, it is greatly appreciated. Thank you for the continued service.
Palmer Auto Service


WC
WILLIAM C.
Chelsea, MI
Lincoln MKC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Oil change MKC
Took long then estimated because how busy the service department was on that day, but found additional maintenance issues.
Bob M. from Palmer Auto Service responded on 10/03/2019

Thank you for the positive review, it is greatly appreciated. So sorry we needed a bit of extra time on the day of you service.
Palmer Auto Service


Verified Customer
Chelsea, MI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Honesty
The honesty in the work that is needed.
Bob M. from Palmer Auto Service responded on 10/02/2019

Thank you for the positive review, it is greatly appreciated.
Palmer Auto Service


KF
Keith F.
Chelsea, MI
Chevrolet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Keith said everything was great at this business. They had great communication and every one stayed in touch with him. He could always get some one on the phone.
This review was collected via phone interview by Customer Research Inc.
Bob M. from Palmer Auto Service responded on 09/30/2019

Thank you for the positive review, it is greatly appreciated. Thank you for in trusting us with your vehicle .
Palmer Auto Service


CA
CURTIS A.
Ann Arbor, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
Friendly staff and professional atmosphere.
Always job well done whenever I take my vehicle in for service.
Bob M. from Palmer Auto Service responded on 09/24/2019

Thank you for the positive review, it is greatly apprecaited. Thank you for your trust in us with your vehicle
Palmer Auto Service


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