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Freysinger Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,829 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
89
Total ReScores
4.4
ReScore Average
80
Net Promoter Score ®

Business Details

About

No matter how simple or complex your question, Freysinger Hyundai in Mechanicsburg, PA is here to give you an answer. Our friendly and professional staff will provide you with the best service for your Hyundai vehicle. No matter how simple or complex your question, Freysinger Hyundai in Mechanicsburg, PA is here to give you an answer. Our friendly and professional staff will provide you with the best service for your Hyundai vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(717) 766-8422

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Eastern Time (US & Canada)
6115 Carlisle Pike Mechanicsburg, PA 17050
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,829 Reviews)

EP
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Elliott P.
Bézu Le Guéry, Hauts-de-France
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/21/2023
0
Category: Service
Did not properly tighten drain plug, completely destroyed my car
I bought a new 2021 Hyundai Sonata from Freysinger in 2021. Less than 2 years later and less than 17,000 miles later, despite oil changes at their business every 3-6 months, the car is completely undriveable. They made a mistake during the last oil change and did not tighten the drain plug securely. A human error easily made, sure, but it caused the engine to lose all oil and seize while driving it on the highway. It destroyed the engine, the drive belt, the starter, and damaged other parts. Freysinger has refused responsibility arguing that someone must have slid under my vehicle while I was driving it on the interstate like Keanu Reeves in the movie Speed and unplugged the drain plug because it would be impossible for them to have done it and my car to still function for a short period after.

They have destroyed a vehicle that I paid them almost $40,000 for less than 2 years after purchase. They refuse to take any responsibility and continue to gaslight me. Hyundai corporate USA and another Hyundai dealer have both investigated the issue and found Freysinger Hyundai maintenance team as the most likely cause of failure and yet still Freysinger refuses to accept any responsibility. It's now been 4.5 months since this occurred. Meanwhile, I am stuck with a $10,000 repair bill, months of agonizing stress, and continual car insurance payments on a vehicle that cannot even turn on while it sits on another Hyundai dealership's lot waiting for resolution. I cannot recommend enough purchasing from literally any other dealer than Freysinger!!
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