Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1469 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.6923062/5Overall Rating 4.6923062/5Overall Rating 4.6923062/5Overall Rating 4.6923062/5rating 4.6923062
Original
Overall Rating 2.38462/5Overall Rating 2.38462/5rating 2.38462rating 2.38462rating 2.38462
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


KT
Keith T.
Stuart, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Satisfaction Was Huge!
Took me on time, completed work in reasonable amount of time and costs were as promised. Service advisor was great and also help me get my phone app updated and pared with vehicle media system.

LJ
Lawrence J.
Hoosick Falls, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Good service
Everyone Friendly Good service and comfortable waiting area

Verified Customer
Altamont, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great service
Very friendly services tecks

MM
Margaret M.
Schenectady, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
I have always been a fan of Fuccillo's Service Department.
I worked with Bob from the Service Department. He couldn't have been any better than he was at working to solve a problem I was having with my car. I did not start out as a fan of Fuccillo's but the service department has never let me down. I have purchased six cars from Fuccillo's since 2002 and will continue to do so in the future because of your excellent Service Department.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Morning,

 Thank you so much for your positive feedback. We are glad your experience with us has met all expecations. We truly value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Gloversville, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Another great one!
Feel very comfortable with the service my vehicle receives...love that everything is explained in detail and followed through to completion in a timely manner! Morgan Hoyt and Scott Braun are awesome! Especially enjoyed the video of the tech working on my vehicle and explaining each procedure...very nice feature! Fifth vehicle at Fuccillo and keep returning!
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Morning, 

Thank you so much for your positive feedback. We truly value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Amsterdam, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Awesome
The staff here are wonderful...so accommodating.
They got me in earlier than my scheduled appt. For 5000 mile ck.
I enjoyed watching the video of the work that was being done.
I would recommend this dealership to friends. Thank you.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Morning, 

 Thank you so much for your positive feedback. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JN
Jagadish N.
Schenectady, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Regular Oil change and Tire Rotation
Fucillo Hyundai took good care of the vehicle during the routine oil change & tire rotation. I've been servicing my vehicle here since the very first oil change (~2 years), and have been happy with all the service advisors (Nick Fear has been excellent). This time around Morgan handled the service, and did great! Highly recommended.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

 Good Moning Jagadish,

Thank you so much for your positive feedback. We are glad your esperience went well each time you visited. We truly value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

RH
Robert H.
Troy, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Professional and no my name
Just simple oil change but when service advisor remembers my name that a nice thing
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Morning Robert, 

 Thank you so much for your positive feedback. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JS
Joel S.
Loudonville, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Another great experience with Service -- Service Manager rocks!
This is the second time that I had to bring my car in for maintenance. The service manager, Bob Anderson is the best that I've ever encountered. The person who shuttled me to and from home was also great. Got car back quickly so all in all it was a great experience.

.. Joel
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Morning Joel, 

 Thank you so much for your positive feedback. We strive to provide top of the notch service to each and everyone of our customers.We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

KB
Kara B.
Latham, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Routine Service
Everything ran smoothly. Front desk help was professional and courteous. The video of the service provided was an extra bonus! Very cool! Thanks!
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/18/2019

Good Afternoon Kara, 

 Thank you so much for your positive feedback. We are glad your experience was great. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

AM
Averil M.
Jefferson, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
great, fast service.
what more can I say?
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/13/2019

Good Morning Averil, 

Thank you for your kind words. We are glad we have met all expectations. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

TB
Tamara B.
Schenectady, NY
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
They got me in quickly!
I called with short notice and they were able to get me in quickly with a time that worked for me.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/13/2019

Good Morning Tamara, 

Thank you so much for your feedback. We strive to provide top of the notch service to each and everyone of our customers. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

GC
Gerald C.
Amsterdam, NY
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
GREAT DEALERSHIP
GREAT CUSTOMER SERVICE AND COURTEOUS SERVICE/MORGAN IN SERVICE DEPT WAS OUTSTANDING
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning Gerald, 

 Thank you so much for your kind words. Our team strives to provide top of the notch service to each and everyone of our customers. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

KS
Kathleen S.
Coxsackie, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Courteous friendly and fast
Courteous friendly and fast
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning Kathleen, 

Thank you for your positive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

Verified Customer
Albany, NY
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Warranty work
Service rep was friendly and was interested in helping me correct the issue. Worked with Hyundai to resolve the engine issue under warranty at 80,000 miles.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning, 

Thank you so much for your positive feedback. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

JL
Joann L.
Clifton Park, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
JoAnn L
Everything was good.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning Joann, 

 Thank you for your positive feedback. We are glad your visit went well. We truly appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

GB
George B.
Schenectady, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Almost like family.....
Always quick and courteous
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning George, 

Thank you so much for your feedback. We are glad to have you as part of our Fuccillo family. We value your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

WR
William R.
Amsterdam, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
i like it
great
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/11/2019

Good Morning William, 

Thank you for your positive feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

LB
Lisa B.
Albany, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Friendliness
I was very happy with the service I received when I brought my Hyundai Elantra in for a NYS inspection and an oil change. I also had my tires rotated and a filter replaced for a very fair price.
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/06/2019

Thank you for your feedback. We appreciate your business and look forward to your next visit. 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241

CJ
Clara J.
Schenectady, NY
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Very nice
Direct eye contact friendly professional
Jessenia M., Service Customer Relations Manager from Fuccillo Hyundai responded on 09/06/2019

Good Evening Clara,

 Thank you so much for your kind words. Our team strives to provide top of the notch service to each and everyone of our customers. We are glad your experience met all expecations. We value your business and look forward to your next visit. 

 

Jessenia M. Maldonado
Service Customer Relations Manager 
Fuccillo Automotive Group
(518)843-3333 Ext. 241