Fuccillo Hyundai of Syracuse

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315-445-7900
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,139 Reviews)
5 star
86%
4 star
8%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (58)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

WB
William B.
Syracuse, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020 Category: Service
The people that work here
The employees here are very friendly and knowledgeable great service at all times
Recommended
Verified Customer
Elbridge, NY
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Great service
Great service
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/21/2020

thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RB
Richard B.
Solvay, NY
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
Accessibility and quick response!
It was very easy to schedule can appointment.
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/06/2020

Richard, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
EC
Earl C.
Cincinnatus, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
Earl
The staff are great to work with and they try to get you token care of as quickly as possible .
Recommended
RG
ROBERT J G. from Fuccillo Hyundai of Syracuse responded on 10/05/2020

Earl, thank you for the kind words about your service experience in our service department! We look forward to your next visit and of course your next purchase! 
Thank you 
Robert j Guarente 
General sales manager

DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/06/2020

Earl, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KL
Katherine L.
Brewerton, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2020 Category: Service
Service
Great and speedy service
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/05/2020

Katherine, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RG
ROBERT J G. from Fuccillo Hyundai of Syracuse responded on 10/05/2020

Katherine, thank you so much for the 5 star review in our service department! We take so much pride in providing the best customer service in every department! Thank you so much we look forward to your next visit and of course your next purchase.! 
Robert j Guarente
General sales manager

WL
William L.
Syracuse, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2020 Category: Service
Convienent location with greta on time service.
Great service
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/02/2020

William, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RG
ROBERT J G. from Fuccillo Hyundai of Syracuse responded on 10/05/2020

William thank you for your 5 star review of our service department! we all take so much pride and effort to make each visit a seamless one. Thank you and we look forward to your next visit in service and of course our sales department. 
Robert j Guarente
General sales manager

AS
Alfred S.
East Syracuse, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
Great Service
I'v been taking my cars in for service for more than 10 years. I have always been very happy with the service. The staff is great from the service manager to the guys that give u ride if u need it.
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/02/2020

Alfred, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RG
ROBERT J G. from Fuccillo Hyundai of Syracuse responded on 10/05/2020

Alfred, thank you for your 5 star review! 

DS
Doug S.
New Hartford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Great buying experience!
I live an hour away from Fucillo Hyundai in Syracuse. I live 5 minutes from my local Hyundai dealer. Trust me, make the drive to Fucillos. I made the deal via text on a Monday and drove over to sign paperwork on Tuesday. I got top dollar for my trade and a sweet APR. Compared to the local dealer I will save over $6000 over the life of the loan. Plus it was the easiest car deal I've made since the last time I bought from Fucillo's 16 years ago. Tanks Greg and David for making it a truly enjoyable experience
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/30/2020

Doug, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RG
ROBERT J G. from Fuccillo Hyundai of Syracuse responded on 10/05/2020

Doug, What an amazing 5 star review of our staff! We work so hard to provide the BEST possible customer experiance and your review means the world to us!  Thank you again,
Robert j Guarente
General sales manager

Verified Customer
Fayetteville, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020 Category: Service
THE PLACE FOR ME !!!
Great experience from the time I bought my vehicle, to service and attention detail. Friendly staff and makes you feel important.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/28/2020

thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
Verified Customer
Cooperstown, NY
2019 Hyundai Tucson
Verified Customer
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2020 Category: Service
HYUDAI FUCCILLO SYRACUSE
Finally, the manager took matters into his charge. He seems to be really nice guy.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2020 Category: Service
HYUDAI FUCCILLO SYRACUSE
Hyundai have stylish cars and are fun to drive but the current car I leased have multiple problem and Hyudai service wont' care to fix it. The service checkout dept is horrible. A guy stare me with a "racial" look. The Fuccillo Hyndai at Syracuse need to improve their outlook towards their customers.
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/25/2020

Mr. Acharya, I apologize for any inconveniences you may have experienced. Please call me at your earliest convenience and I'd be happy to discuss any concerns you may have. Thank you!

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 10/07/2020

thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DL
Douglas L.
Frankfort, NY
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020 Category: Service
happy camper
never disappointed
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/24/2020

Douglas, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KC
Kristy C.
Cicero, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020 Category: Service
Great service
Great service
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/22/2020

Kristy, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
MP
Marla P.
Syracuse, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2020 Category: Service
Which would communicate better
Need to communicate better, never have loaner cars . I’ve had to drop my car off several times for something I said was wrong from the beginning. They did my wheel bearing which threw my entire alignment off was told would be taken care of then I get there and I’m told i have to pay ! Over all really tired of having to bring my car there so many times and yet the problem seems to still not be addressed.
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/11/2020

Marla, I apologize for any inconveniences and miscommuncations. Please give me a call when you can, so we can discuss a plan of action. Thank you!

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
VB
Viola B.
Syracuse, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
service
good place
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/09/2020

Viola, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
WC
Willard C.
NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020 Category: Service
Professional grade
Service is on time and as promised
Recommended
DC
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 09/03/2020

Willard, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5'.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900