Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

110 Reviews

93% Would Recommend
Latest Review 3 days ago

Reviews


MS
Martin S.
Illinois
Chrysler Aspen
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Martin said the business got him serviced in an emergency.
This review was collected via phone interview by Customer Research Inc.

RA
Ragan A.
Illinois
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Ragan said the service was good. Tristen was very capable.
This review was collected via phone interview by Customer Research Inc.

KS
Katherine S.
Joliet, IL
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Katherine said the staff are all high quality people.
This review was collected via phone interview by Customer Research Inc.

TS
Tommy S.
Shorewood, IL
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Tommy said service was good.
This review was collected via phone interview by Customer Research Inc.

GM
George M.
Romeoville, IL
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
George said the staff handled everything perfectly, they were courteous, informative, they did a great job, and he will be using them more.
This review was collected via phone interview by Customer Research Inc.

JD
Jacey D.
Channahon, IL
Chevrolet Camaro
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Jacey said the staff were very nice and helpful. The service was great overall. However, it was completed outside of the initial time frame from what was expected.
This review was collected via phone interview by Customer Research Inc.

LB
Lorie B.
Illinois
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Lorie said her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

BG
Bert G.
Joliet, IL
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Bert said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RH
Randy H.
Illinois
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Randy said the pricing was steep but the service wasn't bad.
This review was collected via phone interview by Customer Research Inc.

JT
Jan T.
Marseilles, IL
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Jan said the staff was courteous, and tested the vehicle first before releasing it.
This review was collected via phone interview by Customer Research Inc.

GH
Gina H.
Joliet, IL
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Gina said the service was prompt. The staff got straight to it and had the vehicle ready quickly.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Watseka, IL
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Paul said the service at this business was good. He took his vehicle in to this facility, the staff looked at it and diagnosed the problem. The service was quick. The employees kept him up to date, they were up front, and the price quoted was the price. They are good and honest, with no surprises in the end.
This review was collected via phone interview by Customer Research Inc.

SL
Shane L.
Bolingbrook, IL
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Shane said the atmosphere was good and the business had friendly staff.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Channahon, IL
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jeff said they took care of him very well, they were able to identify the problems with his vehicle and they fixed it.
This review was collected via phone interview by Customer Research Inc.

CB
Carol B.
Channahon, IL
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Carol said they've always been good.
This review was collected via phone interview by Customer Research Inc.

CS
Curtis S.
Orland Park, IL
Honda Civic Si
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018 Category: Service
Curtis said when he walked in the door someone just spoke to him from above and didn't initially come down to greet him. He said the employee didn't take down his name and number. They almost let him leave without taking down any of his information. Outside of his initial experience, they handled everything very well and whoever he spoke to first on the phone was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Oak Forest, IL
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Richard said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

TY
Tristen Y.
Romeoville, IL
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
Tristen said the service was very good.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Illinois
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Chris said that they were great, he said Gary was great to deal with. He said that they were clear and concise.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Bourbonnais, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2018
Unauthorized repair
Family been doing business with Gary for a while,but sadly no more Did an unauthorized 350 dollar repair without even a phone call.my son fixed it less than a year earlier for 85 dollars his cost was 202 for part and 1.4 hr if he would have called I would have said no my son would fix but no courtesy of a call
Sorry to leave Gary is nice and a good mechanic but cost me extra money
Found a new garage already for our next repair
Gary S., Vice President from G & M Auto Service Inc responded on 02/26/2018

Robert, I apologize for the miscommunication regarding the repair, I would like to offer you a refund for the bearing and the labor, I do not want to lose a customer over something like this. Please get in touch with me reagrding how to get the refund to you. 

Gary Schultz
Vice President