Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1256 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5rating 4.4999987
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


DS
Daniel S.
Nicholasville, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
They are very friendly.
Dan S.

Verified Customer
Mc Kee, KY
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Highly recommended
Great service in a timely manner

Verified Customer
Berea, KY
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Friendly Service!
Everyone was very nice and made me feel very comfortable during my service visit.

Verified Customer
Berea, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
OK
Everything ok

Verified Customer
Clearfield, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
Overall the best customer service I’ve ever dealt with!!

KK
Kim K.
Richmond, KY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Excellent service
The service I receive is always very good! Jennifer and Danielle may be the best people I have ever dealt with in a service department! Their sincerity and friendliness is impressive! I trust management recognizes their value.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/14/2018

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please let us know if we can be of further assistance.

Jennifer Gray
Service Manager
(859) 624-1211

PE
Paul E.
Richmond, KY
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great service.
Always get the service we expect and employees are so kind & helpful.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/14/2018

Thank you. As we strive to excel in our industry we are honored to have clients like you.

Jennifer Gray
Service Manager
(859) 624-1211

MP
Melba P.
Richmond, KY
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great Service
I've always had great service at Gates Hyundai! Danielle and the office staff have been very helpful!
JENNIFER G., Service Manager from Gates Hyundai responded on 08/14/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

ML
Mildred L.
Richmond, KY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Service
Trustworthy
JENNIFER G., Service Manager from Gates Hyundai responded on 08/11/2018

You are the reason we stand strong. Thank you for the privilege of your business. Your feedback is very important to us. Your loyalty as a customer is greatly appreciated.

Jennifer Gray
Service Manager
(859) 624-1211

HG
Harold G.
Irvine, KY
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
SanteFe
Easy to schedule service. Ladies are so nice.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/11/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

SM
Suzanne M.
Richmond, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Always a Pleasure
I never have any complaints about the service/staff at Gate's Hyundai! Everyone is friendly, helpful, and prompt. Waiting area is comfy and well-appointed. Thank you, Gate's Hyundai!!
JENNIFER G., Service Manager from Gates Hyundai responded on 08/11/2018

Thank you for your business. It is our pleasure to work with you. We appreciate you taking time to post a review. Your feedback is very important to us.

Jennifer Gray
Service Manager
(859) 624-1211

MS
Mark S.
Richmond, KY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great service
Always friendly and go the extra mile to service customers. The service center keeps me coming back to Hyundai.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/11/2018

Thank you for your business, your trust and your confidence. It is our pleasure to work with you.

Jennifer Gray
Service Manager
(859) 624-1211

GZ
Guy Z.
Frankfort, KY
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Always outstanding service
I would highly recommend Gates Hyundai.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/10/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

LL
Linda L.
Berea, KY
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Linda lester
So courteous and fast ...wash my car...and I have record for next owner
JENNIFER G., Service Manager from Gates Hyundai responded on 08/10/2018

Thank you for your business. It is our pleasure to work with you. We appreciate you taking time to post a review. Your feedback is very important to us.

Jennifer Gray
Service Manager
(859) 624-1211

Verified Customer
Richmond, KY
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great service
Always in and out in a timely fashion, satisfied with the work
JENNIFER G., Service Manager from Gates Hyundai responded on 08/09/2018

Thank you, your business is greatly appreciated.

Jennifer Gray
Service Manager
(859) 624-1211

RC
Ronald C.
Lexington, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
customer rodused
The Service Department is good at listening to the customer and follow through as well as caring for the needs of the vehicle.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/09/2018

It is our pleasure to do business with you and it would be our pleasure to continue service you.

Jennifer Gray
Service Manager
(859) 624-1211

JC
Jeffery C.
Berea, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
First service on new vehicle
Everyone was very prompt and courteous. Waiting area could be improved with vending if you are there for a long period.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/09/2018

Thank you for your business. It is our pleasure to work with you. We appreciate you taking time to post a review. Your feedback is very important to us.

Jennifer Gray
Service Manager
(859) 624-1211

RP
Ronnie P.
Richmond, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Exceptionally professional
I have been to Gates on serval occasions and each time I am made to feel valuable as a customer. They are extremely professional in their service department. Everything was done when and as promised.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/09/2018

Thank you. As we strive to excel in our industry we are honored to have clients like you.

Jennifer Gray
Service Manager
(859) 624-1211

VE
Vickie E.
Lancaster, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great Customer Service
As always Gates Hyundai Service Department is awesome. Fast and friendly sign in and oil change and car washed. They always go that extra mile for their customers.
JENNIFER G., Service Manager from Gates Hyundai responded on 08/09/2018

Thank you for your valued business. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Jennifer Gray
Service Manager
(859) 624-1211

RG
Ronnie G.
Richmond, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Good service
Service
JENNIFER G., Service Manager from Gates Hyundai responded on 08/03/2018

Thank you, your business is greatly appreciated.

Jennifer Gray
Service Manager
(859) 624-1211

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