Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1709 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.5925948/5Overall Rating 4.5925948/5Overall Rating 4.5925948/5Overall Rating 4.5925948/5rating 4.5925948
Original
Overall Rating 2.25926/5Overall Rating 2.25926/5rating 2.25926rating 2.25926rating 2.25926
97% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Danville, KY
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019 Category: Service
GREAT SERVICE
They will do a great job for you.

Verified Customer
Richmond, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great Service
Fast

Verified Customer
Richmond, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Great customer service
Customer service was great and I was super happy with my time
JEFF S., Service Manager from Gates Hyundai responded on 07/20/2019

Thank you. We appreciate the feedback

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

PM
Pamela M.
Berea, KY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Customer
Staff are always helpful and friendly. Also, the wait is never too long.
JEFF S., Service Manager from Gates Hyundai responded on 07/18/2019

Thank you for the 5 stars

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Richmond, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2019 Category: Service
Love Danielle, she is awesome. I have never noted a person to multi-task like she can.
Routine oil change which was done. Cabin filter replacement. When I got in the car, that was what set me off. I noted dirty hands on the glove box. Car was washed and I was ready to go. I got into the car and drove off. When I got home I could not find my key. After 20 minutes found it between the console and the slide rail of the seat in the floorboard. It was not normally where they place it which was the key holder. I know we are human and know you want to know these things. The owners of the Co and I go way back into the mid 80's. Again Danielle is awesome. I appreciate her very much.
JEFF S., Service Manager from Gates Hyundai responded on 07/19/2019

Thank you for the call back and I look forward to helping you in the future

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

JS
Jerry S.
Mount Vernon, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Our saleman John Mae, greeted us, made us feel like he really cares about us.
Excellent experience.
JEFF S., Service Manager from Gates Hyundai responded on 07/17/2019

Thank you for completing the survey.

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Mc Kee, KY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Dependable service
Always provides friendly dependable service
JEFF S., Service Manager from Gates Hyundai responded on 07/15/2019

Thank you for your feeback and completing the survey

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Danville, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Excellent service!
They are prompt, efficient, and courteous.
JEFF S., Service Manager from Gates Hyundai responded on 07/15/2019

Thank you for the 5 stars

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

JB
John B.
Winchester, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Installed recall parts
Great service
JEFF S., Service Manager from Gates Hyundai responded on 07/15/2019

Thank you for completing the survey

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Richmond, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Gates hyundai service
Customer service is good, service is good, but I wish it was a little cheaper.
JEFF S., Service Manager from Gates Hyundai responded on 07/13/2019

Thank you for completing the survey.

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Danville, KY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great service!
Everyone has always provided me with excellent service from beginning to end.
JEFF S., Service Manager from Gates Hyundai responded on 07/13/2019

Thank you for the feedback

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

DY
Danielle Y.
Richmond, KY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Service DEPT
Danielle is the BEST!
JEFF S., Service Manager from Gates Hyundai responded on 07/10/2019

Thank you for the 5 stars

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

MH
Melody H.
Berea, KY
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2019 Category: Service
Recall work
Something not up to par with recall problem.
JEFF S., Service Manager from Gates Hyundai responded on 07/11/2019

  Thank you again for taking my call. I appreciate the opportunity to make things right.

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

RH
Robert H.
Winchester, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Excellent service
Scheduling was very easy; work completed in a timely manner
JEFF S., Service Manager from Gates Hyundai responded on 07/10/2019

Thank you for the feedback

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Brodhead, KY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Servic
Wait time could be better but everything else was excellent
JEFF S., Service Manager from Gates Hyundai responded on 07/08/2019

Thank you for completing the survey

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

CS
Christie S.
Lexington, KY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
7,500 service
The staff is always welcoming. I can get my car serviced and they always wash it quicker than one of the drive thru stations I feel like- because the waiting room is comfy always have water, coffee and chips. They are prompt, they start on my car as soon as I arrive
JEFF S., Service Manager from Gates Hyundai responded on 07/08/2019

Thank you for completing the survey

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

Verified Customer
Beattyville, KY
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019 Category: Service
Maintenance Service
Quick and competent. Did exactly what I requested in the time they scheduled. Satisfied.
JEFF S., Service Manager from Gates Hyundai responded on 07/08/2019

Thank you for your feedback

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

WE
William E.
Berea, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Regular maintenance
Fixed a slow leak on tire
JEFF S., Service Manager from Gates Hyundai responded on 07/06/2019

Thank you for completing our survey 

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

CR
Charity R.
Mount Sterling, KY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Always satisfied!
Fast friendly service, like always!
JEFF S., Service Manager from Gates Hyundai responded on 07/06/2019

Thank you for the 5 stars

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com

WM
William M.
Irvine, KY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Total Professionalism
From the person who greets you, to the people who work on the vehicle, to the person who checks you out-----all are great!
JEFF S., Service Manager from Gates Hyundai responded on 07/06/2019

Thank you for the feedback

Jeff Smith
Service Manager
859-624-1211
jeffsmith@gatesautofamily.com