Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,028 Reviews)

ReScore Reviews™ (40)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RS
Richard S.
Irvine, KY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021 Category: Service
Excellent people
The people are very accommodating

DP
Deborah P.
Lexington, KY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021 Category: Service
Great!
Gates Hyundai is a professional, clean and friendly dealership. I always get great service there and have purchased two vehicles through Gates Hyundai. I would recommend this dealership.
AA
AUSTIN A. from Gates Hyundai responded on 04/02/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


OO
Oscar O.
Lexington, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021 Category: Service

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2021 Category: Service
AA
AUSTIN A. from Gates Hyundai responded on 03/26/2021

We thank you for your feedback, I will be reaching out to you for follow up. Have a great day!


EW
Edna W.
Richmond, KY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021 Category: Service
2017 Tuscon serviced
Gates Hyundai always service my vehicle, I wouldn't let nobody else service my car. Very pleased with their business. They always make sure their customers are happy.
AA
AUSTIN A. from Gates Hyundai responded on 03/26/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


DW
David W.
Lexington, KY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2021 Category: Service
Hyundai personnel took care of me and my car in a safe and timely manner.
In these times of covid, Hyundai personnel made my visit there a safe one. The service to my car was performed well and in a timely manner. I will return there for future services to my car.
AA
AUSTIN A. from Gates Hyundai responded on 03/22/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


EE
Emma E.
Richmond, KY
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021 Category: Service
Service
Always satisfied with the service at GH. Service Department personal pleasant and helpful.
AA
AUSTIN A. from Gates Hyundai responded on 03/09/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


Verified Customer
Richmond, KY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021 Category: Service
Great service
Great service department
AUSTIN A. from Gates Hyundai responded on 03/04/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


DC
Dorothy C.
Winchester, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2021 Category: Service
Knowledgable, friendly staff
Prompt appointments, the staff keeps you informed about what and when service will be done
AA
AUSTIN A. from Gates Hyundai responded on 02/15/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


DC
Desirae C.
Berea, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Not pushy left ecstatic
Buddy was my salesman and he was very polite and never once made me feel like i was being pushed into a sale. Ended up with a new vechicle that fit my budget and have always had great service when i return for routine maintenance at Gates Hyundai of Richmond,Ky.
AA
AUSTIN A. from Gates Hyundai responded on 02/10/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


MG
Michelle G.
Irvine, KY
2020 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021 Category: Service
Love
I love my car and the service I have received
AA
AUSTIN A. from Gates Hyundai responded on 02/10/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


JB
Jeana B.
Richmond, KY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021 Category: Service
Excellent Service!
I love that you can schedule online and track the progress!
AA
AUSTIN A. from Gates Hyundai responded on 02/04/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


LS
Lisa S.
Irvine, KY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021 Category: Service
Gates
Love everything about gates
Ppl
My cars
Service
Ect
AA
AUSTIN A. from Gates Hyundai responded on 01/29/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


SS
Shiela S.
Irvine, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021 Category: Service
Fast, curdious service
They are a great business!!
AA
AUSTIN A. from Gates Hyundai responded on 01/25/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


GZ
Guy Z.
Frankfort, KY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021 Category: Service
Always great service!!!
X
AA
AUSTIN A. from Gates Hyundai responded on 01/22/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


DS
Deborah S.
Mount Sterling, KY
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Great service!
Excellent customer service and no wait time.
AA
AUSTIN A. from Gates Hyundai responded on 01/14/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!