ReScore Reviews™ (15)

ReScore
Overall Rating 4.4666667/5Overall Rating 4.4666667/5Overall Rating 4.4666667/5Overall Rating 4.4666667/5rating 4.4666667
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
100% Business Response
Latest Review 3 days ago
Ronnie P. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service department is one of the best I have experienced! They are courteous, friendly and efficient. They make you feel like family. I most certainly enjoy my complete experience with Gates Hyundai.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/19/2018
Service Type: Repair
Review Created: 04/24/2018 11:10 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/25/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Aubrey W. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service."
Fast friendly service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/24/2018 03:25 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/24/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Candice M. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
I live in Versailles but it is alway worth the trip to Richmond to have my car serviced. Gates Hyundai provides the best customer service by far than any other car dealership. Keep up the good work.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/23/2018 08:24 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/24/2018

We appreciate you taking time to post a review. Thank you for choosing us for your Hyundai service needs. We look forward to seeing you next visit.

Jennifer Gray
Service Manager
(859) 624-1211
Ronald A. on 04/23/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service was great"
Great car n service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/23/2018 06:53 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/24/2018

Thank you for choosing us for your Santa Fe S service needs. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Seat Belt Recall, Oil Change and Tires Rotated"
They have always been kind, courteous and very helpful.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/20/2018 06:43 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/21/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Clifton C. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
First class
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/20/2018 04:23 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/20/2018

Thank you for the kind review. We appreciate your business and look forward to seeing you next time.

Jennifer Gray
Service Manager
(859) 624-1211
Oscar D. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service department is great, they take great care of my Santa Fe , friendly and very courteous.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:19 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/20/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Everything you would expect from a dealership. Great customer service and workmanship.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/19/2018 06:40 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/19/2018

We appreciate your business and value your feedback. Thank you for choosing us for your Accent service needs and for taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211
Ernest P. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent service Jennifer and Daniele are allways so helpful work me in when I have an issue I’m well pleased with service at Hyundai
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/19/2018 05:54 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/19/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Robert C. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
The people are fantastic. Very helpful, got my tucson in; And serviced super fast. I highly recommend Gates Hyundai Service Department.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 03:26 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/18/2018

We appreciate you taking time to post a review. We value your feedback and look forward to seeing you next visit.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall on 2014 Hyundai Elantra"
They were quick to check out my Elantra and replace the part for the recall. Quick service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 02:15 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/18/2018

Thank you for choosing us for your Elantra repair needs. We appreciate your business and hope you will return to us for any further repair needs.

Jennifer Gray
Service Manager
(859) 624-1211
Richard M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treat you right and do what they say"
Dealer's prices are always too high. What really is stupid is charging extra for the oil filter gasket.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:10 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/18/2018

Thank you for choosing us for your Sonata service needs. The gasket on your invoice is actually for the drain plug. The gasket is made of a crush material and  has to be replaced every oil change to prevent leakage from the drain plug. We appreciate your business and thank you for taking time to post a review. We look forward to seeing you next visit.

Jennifer Gray
Service Manager
(859) 624-1211
Dan W. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent people and service"
Everyone is so great from the Service Manager to the person who washed my car.Thank you
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:07 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/18/2018

Thank you for taking time to post a review. We value your feedback and appreciate your business.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is quick and amenities comfortable"
I never get enough time to down a cup of coffee before they're finished with routine maintenance. Even if I were stuck there for a while I wouldn't mind too much.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 03/15/2018
Service Type: Maintenance
Review Created: 04/15/2018 10:01 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/16/2018

Thank you for choosing us for your Elantra Gt service needs. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just a well run, classy dealership."
After owning cars of various brands over the last 50 years, Gates is the best dealer I've ever dealt with--period.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/13/2018 01:34 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/14/2018

Thank you for the kind review. We appreciate your business and look forward to seeing you next visit.

Jennifer Gray
Service Manager
(859) 624-1211
Gari K. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer "
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/13/2018 04:59 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/13/2018

Thank you for taking time to post a review. We appreciate your business.

Jennifer Gray
Service Manager
(859) 624-1211
William E. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
A place that actually stands behind their vehicles. Great customer service department. Great dealership. Highly recommend them to anyone looking to purchase a new vehicle.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/13/2018 02:41 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/13/2018

Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly "
Always friendly and great service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/12/2018 08:50 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/12/2018

Thank you for choosing us for your Elantra maintenance needs. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
Verified Customer on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Caring"
I loved the snacks that you have for the customers and when you get your car back. The workers have vacuumed the inside of my car.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/11/2018 05:25 AM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/12/2018

We appreciate your business and value your feedback. Thank you for taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211
Lorin R. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Varied Intermittent Symptons"
Granddaughter, college student, home for the weekend had been having intermittent and perplexing problems with her Accent. Another dealership had the car for several days and couldn't solve the riddle, but Gates did. Why Gates succeeded and the other didn't, I cant say. I don't mean to cast aspersions or judge the other. Gates service manager did take the time to ask quite a few questions. Anyway, between the questions and the computer, the car seems to be fixed, and my granddaughter and I are pleased.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 08:14 PM
JENNIFER G., Service Manager at Gates Hyundai responded on 04/12/2018

We appreciate the opportunity to repair you granddaughter's car. Thank you for taking time to post a review. We appreciate your business and value your feedback.

Jennifer Gray
Service Manager
(859) 624-1211
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