Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1350 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5Overall Rating 4.4999987/5rating 4.4999987
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
97% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


JE
James E.
Lexington, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
Great service
The hospitality at CHECK IN is extraordinary !

Jim E.

DB
Danny B.
Lexington, KY
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Uncomparable Service
I have purchased vehicles and had them serviced at several dealerships in the Lexington area but none compare to the Gates dealerships. They go above and beyond to get you what you want and then go farther to keep you coming back by providing great service. I will definitely come back for my next purchase and will continue to have my Hyundai serviced by them.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/19/2018

It has been our pleasure to serve you. If we can be of further assistance, please let us know. In an area filled with so many choices, we thank you for choosing us for your Hyundai needs.

Jennifer Gray
Service Manager
(859) 624-1211

ML
Mamoon L.
Lexington, KY
2008 Hyundai Azera
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2018 Category: Service
not take my car to this dealership again
pathetic service
JENNIFER G., Service Manager from Gates Hyundai responded on 10/19/2018

Thank you for taking time to speak with me yesterday about your experience. I apologize for the situation. We appreciate your business and hope we may be of service to you in the future.

Jennifer Gray
Service Manager
(859) 624-1211

RS
Richard S.
Irvine, KY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
excellent people
EXCELLENT PEOPLE
JENNIFER G., Service Manager from Gates Hyundai responded on 10/19/2018

It is our pleasure to do business with you and it would be our pleasure to continue service you. Thank you for taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

LE
Lorraine E.
Harrodsburg, KY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Everyone seems to be honest and very explanatory about products.....
Everyone as soon as entering the building is very friendly and courteous......Make you feel welcome and at home.......would reccomend doing business w/them to anyone.......They are great to work with.....
JENNIFER G., Service Manager from Gates Hyundai responded on 10/19/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

BD
Barbara D.
Cynthiana, KY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service
Fantastic!!
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please let us know if we can be of further assistance.

Jennifer Gray
Service Manager
(859) 624-1211

RC
Robert C.
Corbin, KY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Rob C
The people are fantastic Very helpful
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

KT
Kenneth T.
Georgetown, KY
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Sue
Friendly service department
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you. As we strive to excel in our industry we are honored to have clients like you.

Jennifer Gray
Service Manager
(859) 624-1211

JK
Jerry K.
Richmond, KY
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
fast, courteous, efficient service
Could not ask for better service. I had a major problem which was solved in a reasonable time frame.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

It is our pleasure to do business with you and it would be our pleasure to continue service you.

Jennifer Gray
Service Manager
(859) 624-1211

LH
Lionel H.
Richmond, KY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great service
I've always had great service here.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for your valued business. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Jennifer Gray
Service Manager
(859) 624-1211

Verified Customer
Richmond, KY
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
All the maintenance
Went in for an oil change and thankfully they inspect the whole car. I needed breaks and as much as I travel those need to be in good working condition!
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for your business. It is our pleasure to work with you. We appreciate you taking time to post a review. Your feedback is very important to us.

Jennifer Gray
Service Manager
(859) 624-1211

MH
Marshall H.
Corbin, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
The service.
Very good dealership
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you, your business is greatly appreciated.

Jennifer Gray
Service Manager
(859) 624-1211

JK
John K.
Perryville, KY
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Quick
Pleasant wait while routine services were performed on my vehicle. Friendly staff.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for your business. It is our pleasure to work with you. We appreciate you taking time to post a review. Your feedback is very important to us.

Jennifer Gray
Service Manager
(859) 624-1211

ML
Michael L.
Winchester, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
quick service
always quick! in and out!
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

MD
Maurice D.
Nicholasville, KY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
They made me feel like family
I will continue to have my care serviced there all of the time
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please let us know if we can be of further assistance.

Jennifer Gray
Service Manager
(859) 624-1211

BK
Barbara K.
Winchester, KY
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Always great service
Would only bring my vehicle there.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

You are the reason we stand strong. Thank you for the privilege of your business. Your feedback is very important to us. Your loyalty as a customer is greatly appreciated.

Jennifer Gray
Service Manager
(859) 624-1211

ER
Ercela R.
Mount Vernon, KY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great place
Quick, Courteous, & Efficient
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please let us know if we can be of further assistance.

Jennifer Gray
Service Manager
(859) 624-1211

TH
Tracy H.
Somerset, KY
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Employees
I have already recommended Gates Hyundai to several friends for their next vehicle purchase...one has already bought one😁. Everyone there is so helpful and super nice
which takes the stress out of car buying.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call me if a problem should ever arise. We hope to have the pleasure of doing business with your for years to come.

Jennifer Gray
Service Manager
(859) 624-1211

Verified Customer
Irvine, KY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Amazing
Took my car in for service due to an acceleration issue. They worked my car in the same day and fixed the issue very quickly.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you, sincerest thanks for your valued business. We look forward to working with you again soon. We appreciate you taking time to post a review.

Jennifer Gray
Service Manager
(859) 624-1211

NG
Norman G.
Richmond, KY
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
There are areas of sales at your store that resemble many other car sales. But folks like John in sales move you to another level of sucess.
Sales/John and the service schedule ladies.. Great people.
JENNIFER G., Service Manager from Gates Hyundai responded on 10/17/2018

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. Please let us know if we can be of further assistance.

Jennifer Gray
Service Manager
(859) 624-1211

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