Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(2,058 Reviews)

ReScore Reviews™ (43)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


P
P.
Lexington, KY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Always Does a Great Job
Danielle and the service department always does a great job scheduling and performing the service on my Santa Fe.
AA
AUSTIN A. from Gates Hyundai responded on 07/28/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


JS
Jessica S.
Annville, KY
2017 Hyundai Tucson
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/27/2021 Category: Service
Good service
Good service but it wasn’t fixed
AA
AUSTIN A. from Gates Hyundai responded on 07/27/2021

WE GREATLY APOLOGIZE FOR THE CONTINUED AC ISSUE, FEEL FREE TO REACH OUT TO US WHEN YOU CAN TO SET UP A TIME TO LOOK AT THAT COCERN FOR YOU. THANK YOU AND HAVE GREAT DAY!


RM
Richard M.
Richmond, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021 Category: Service
good job
good job
AA
AUSTIN A. from Gates Hyundai responded on 07/26/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


CK
Charles K.
Richmond, KY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2021 Category: Service
I Can’t Say Enough
Consistent exceptional service. So much as we bought a second Hyundai.

SW
Shelley W.
Richmond, KY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021 Category: Service
Awesome job!
Danielle is awesome and always does a great job! Makes you feel like family!
AA
AUSTIN A. from Gates Hyundai responded on 07/16/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


LB
Linda B.
Richmond, KY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021 Category: Service
Gates Hyundai is the best
Best dealership and customer service around. Always will take my car here for service.
AA
AUSTIN A. from Gates Hyundai responded on 07/15/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


DC
Donna C.
Lexington, KY
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021 Category: Service
Great Service!
Gates offers quick online service scheduling with reminders. Personnel are great and the facility is top notch.
AA
AUSTIN A. from Gates Hyundai responded on 07/15/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


LH
Lionel H.
Richmond, KY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021 Category: Service
Good service
Danielle at the Richmond Gates Hyundai is awesome and does everything possible to make things run smooth.
AA
AUSTIN A. from Gates Hyundai responded on 07/12/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


MC
Michaela C.
Irvine, KY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021 Category: Service
Recalls not handled in a timely fashion
Only part of recall was addressed at appointment due to parts available

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/29/2021 Category: Service
Recall information lacking
Recall information not available which makes me wonder if it’s safe to drive??
AA
AUSTIN A. from Gates Hyundai responded on 07/01/2021

THANK YOU FOR YOUR FEEDBACK, WE WILL LOOK INTO THIS CONCERN AND REACH OUT TO YOU TO DISCUSS THE RECALL PROCESS. IF YOU HAVE ANY QUESTIONS FEEL FREE TO CALL ANY TIME. 


RT
Robbie T.
Berea, KY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021 Category: Service
Earned my buisness
Been a customer at Don Franklin for yrs..Was told I couldnt get in for 2 weeks,even after telling them it was urgent ASAP..
Called Gates and The Service manager worked me in the next day..Earned my huisness from now on..
AA
AUSTIN A. from Gates Hyundai responded on 06/23/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


JC
James C.
Berea, KY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021 Category: Service
Gates always takes good care of my needs.
I have always been pleased with the service from Gates.
AA
AUSTIN A. from Gates Hyundai responded on 06/23/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


RS
Rell S.
Richmond, KY
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021 Category: Service
Service Visit
Love the Gates Hyundai dealership.....I am a long time, many vehicle purchaser from this dealership.
AA
AUSTIN A. from Gates Hyundai responded on 06/21/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


LS
Larry S.
Irvine, KY
2020 Hyundai Venue
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021 Category: Service
A very happy customer!
They were recommended to me from a friend and they were better than I expected. They know their business.
AA
AUSTIN A. from Gates Hyundai responded on 06/18/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


CB
Charles B.
Richmond, KY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021 Category: Service
Service
The service staff is great to work with.
AA
AUSTIN A. from Gates Hyundai responded on 06/11/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!


Verified Customer
Irvine, KY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021 Category: Service
Taking the time to explain service being provided.
Great service dept.
AUSTIN A. from Gates Hyundai responded on 06/09/2021

We sincerely appreciate your business. Thank you for the opportunity to work with you and your Hyundai. Please don't hesitate to call us if you have any questions. We hope to have the pleasure of doing business with you for years to come. Have a great day!