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Gates Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,123 Reviews)
61
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Score Details

5 stars
85%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
50
Total ReScores™
4.5
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

We have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 years We have built our business and reputation on customer satisfaction both in vehicle sales and service for over 100 years

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(859) 624-1211
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
6000 Atwood Drive Richmond, KY 40475
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,123 Reviews)
Write a Review
Recent Reviews
RP
gravatar
Ronnie P.
Richmond, KY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil consumption problem and a no fix!
I am truly disappointed with the Hyundai Corporation and the way they are handling this situation with my car. It has been taken in twice for oil a consumption problem with no visible leaks or reasons. They took it through an oil consumption test as directed by factory the first time. Less than three thousand miles later there were four quarts missing again. The only thing the Corporation would do, was change the oil again as well as a new filter again. But no one is able to tell us where the oil is going. I'm wanting to drive the car very far as I don't believe it is fixed by just an oil change. I appreciate the staff at Gates but the process to fix my problem is very disappointing and discussing!
DANIELLE Y., SERVICE MANAGER from Gates Hyundai responded on 04/07/2022 05:16 AM

Thank you for taking the time to post a review. We apologize for your frustration with Hyundai. 

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