Gene's Deep Rock Auto & Truck


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

377 Reviews

99% Would Recommend
Latest Review 8 months ago

JAN C. on 02/28/2017
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"Service oriented and dependable"
Gene's is the only place I take vehicle. As a woman alone, I feel this is the place I can come to for dependable, friendly, and great auto care. I trust them and trust is a big deal for me.
Vehicle: Nissan Versa
Service Date: 02/27/2017
Review Created: 02/28/2017 10:01 PM
SEAN O. on 02/22/2017
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"Great Mechanics go above and beyond"
We took our 2006 Dodge Caravan to Gene's because we were experiencing loss of power in accelration. We were fearful it was a transmission issue, since it would shift if we let off the gas. Gene's crew performed diagnostics until they pinpointed the problem, keeping us updated each step of the way. If you require car service, I would recommend Gene's. They are our preferred mechanic and we have been using them for over 10 years when necessary.
Vehicle: Dodge Grand Caravan
Service Date: 02/21/2017
Review Created: 02/22/2017 04:03 PM
Jim H. on 02/20/2017
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Jim said they really seem to care about their customers. Lee is extremely polite and professional. The amenities are really clean and they are honest with him.
Vehicle: Subaru Legacy
Category: Service
Service Date: 02/17/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
Kathy B. on 02/17/2017
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Kathy said she likes the service and the gentleman who takes care of her. They are very convenient and accommodating.
Vehicle: Ford Contour
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Earl B. on 02/17/2017
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Earl said this business is very good. They have the best management around and they know what they are doing. He has been very pleased with them since he has been going there. They are very pleasant and they have a wonderful system. They give him good advice whenever he has any questions and they don't try to waste their customer's money.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/14/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Cindy B. on 02/14/2017
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Cindy said they are trustworthy, knowledgeable, competent, and quick.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/10/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Norm O. on 02/13/2017
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Norm said he has been going there for 40 years and he would recommend them to others.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 02/09/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
William W. on 02/13/2017
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William said this business did a good job. They were speedy as expected. They have been around for years and they have a good reputation.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 02/01/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Bruce A. on 02/13/2017
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Bruce said this business was good and they did what he asked them to do.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/31/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Eric P. on 02/08/2017
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Eric said he is pretty sure he asked them to do a tire rotation and that did not get done.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 02/08/2017
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John said he thought they did a good job.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 02/06/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Ken J. on 01/25/2017
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Ken said the business always does the best. They follow up. They get a hold of him to discuss what services he needs for his vehicle.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/16/2016
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
Violet B. on 01/25/2017
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Violet said she likes the service this business provides. She said they are very friendly, they know what they are talking about and they do a great job. She has been using this facility for 8 years because she doesn't have to get out and pump her own gas and they don't put anything in without letting her know what they're doing.
Vehicle: Ford Focus
Category: Service
Service Date: 01/20/2017
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
Eurena C. on 01/21/2017
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Eurena said she loves Gene. She has been going to him for 30 years and they are the only ones that provide full service. She was really happy with the service and her vehicle was fixed the same day.
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 01/03/2017
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Francis K. on 01/19/2017
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Francis said they do what she wants. They get the work done. It's a good place to have your vehicle repaired.
Vehicle: Mercury Mariner
Category: Service
Service Date: 01/17/2017
Review Created: 01/19/2017
This review was collected via phone interview by Customer Research Inc.
Sandy G. on 01/16/2017
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Sandy said she has been a customer for over 20 years and she has always had a good rapport with the business. Her son takes his vehicles to the business now and he always receives good service from them.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 12/21/2016
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Carol P. on 01/16/2017
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Carol said they were very quick. They were very up front with her. The customer service was phenomenal.
Vehicle: Ford Focus
Category: Service
Service Date: 01/03/2017
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Ellie D. on 01/16/2017
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Ellie said his overall experience is the best, other than the price. They are always really, really nice and they try to get his vehicle back to him as soon as possible. He would recommend them for service.
Vehicle: Ford Focus
Category: Service
Service Date: 01/03/2017
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
EILEEN F. on 01/07/2017
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"So good"
Thanks for your great service and probably the cleanest service station I've ever seen.
Vehicle: Buick LeSabre
Service Date: 01/05/2017
Review Created: 01/07/2017 07:02 AM
Terry V. on 01/05/2017
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Terry said he has been doing business with them for over 30 years.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 12/29/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 377 in total