Gene's Deep Rock Auto & Truck

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

377 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


JC
JAN C.
Green Bay, WI
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2017
Service oriented and dependable
Gene's is the only place I take vehicle. As a woman alone, I feel this is the place I can come to for dependable, friendly, and great auto care. I trust them and trust is a big deal for me.

SO
SEAN O.
Green Bay, WI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017
Great Mechanics go above and beyond
We took our 2006 Dodge Caravan to Gene's because we were experiencing loss of power in accelration. We were fearful it was a transmission issue, since it would shift if we let off the gas. Gene's crew performed diagnostics until they pinpointed the problem, keeping us updated each step of the way. If you require car service, I would recommend Gene's. They are our preferred mechanic and we have been using them for over 10 years when necessary.

JH
Jim H.
Green Bay, WI
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Jim said they really seem to care about their customers. Lee is extremely polite and professional. The amenities are really clean and they are honest with him.
This review was collected via phone interview by Customer Research Inc.

KB
Kathy B.
Green Bay, WI
Ford Contour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017 Category: Service
Kathy said she likes the service and the gentleman who takes care of her. They are very convenient and accommodating.
This review was collected via phone interview by Customer Research Inc.

EB
Earl B.
Green Bay, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017 Category: Service
Earl said this business is very good. They have the best management around and they know what they are doing. He has been very pleased with them since he has been going there. They are very pleasant and they have a wonderful system. They give him good advice whenever he has any questions and they don't try to waste their customer's money.
This review was collected via phone interview by Customer Research Inc.

CB
Cindy B.
Green Bay, WI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
Cindy said they are trustworthy, knowledgeable, competent, and quick.
This review was collected via phone interview by Customer Research Inc.

NO
Norm O.
Green Bay, WI
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Norm said he has been going there for 40 years and he would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

WW
William W.
Green Bay, WI
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
William said this business did a good job. They were speedy as expected. They have been around for years and they have a good reputation.
This review was collected via phone interview by Customer Research Inc.

BA
Bruce A.
Wisconsin
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Bruce said this business was good and they did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.

EP
Eric P.
Wisconsin
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Eric said he is pretty sure he asked them to do a tire rotation and that did not get done.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Green Bay, WI
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2017 Category: Service
John said he thought they did a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Ken J.
Green Bay, WI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017 Category: Service
Ken said the business always does the best. They follow up. They get a hold of him to discuss what services he needs for his vehicle.
This review was collected via phone interview by Customer Research Inc.

VB
Violet B.
Green Bay, WI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017 Category: Service
Violet said she likes the service this business provides. She said they are very friendly, they know what they are talking about and they do a great job. She has been using this facility for 8 years because she doesn't have to get out and pump her own gas and they don't put anything in without letting her know what they're doing.
This review was collected via phone interview by Customer Research Inc.

EC
Eurena C.
Green Bay, WI
Chevrolet Tracker
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017 Category: Service
Eurena said she loves Gene. She has been going to him for 30 years and they are the only ones that provide full service. She was really happy with the service and her vehicle was fixed the same day.
This review was collected via phone interview by Customer Research Inc.

FK
Francis K.
Green Bay, WI
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2017 Category: Service
Francis said they do what she wants. They get the work done. It's a good place to have your vehicle repaired.
This review was collected via phone interview by Customer Research Inc.

SG
Sandy G.
Green Bay, WI
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Sandy said she has been a customer for over 20 years and she has always had a good rapport with the business. Her son takes his vehicles to the business now and he always receives good service from them.
This review was collected via phone interview by Customer Research Inc.

CP
Carol P.
Green Bay, WI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Carol said they were very quick. They were very up front with her. The customer service was phenomenal.
This review was collected via phone interview by Customer Research Inc.

ED
Ellie D.
Green Bay, WI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Ellie said his overall experience is the best, other than the price. They are always really, really nice and they try to get his vehicle back to him as soon as possible. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

EF
EILEEN F.
Green Bay, WI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2017
So good
Thanks for your great service and probably the cleanest service station I've ever seen.

TV
Terry V.
Wisconsin
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Terry said he has been doing business with them for over 30 years.
This review was collected via phone interview by Customer Research Inc.