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SureCritic / Genesis Of Akron
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Genesis Of Akron

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(13 Reviews)
7
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Score Details

5 stars
62%
4 stars
17%
3 stars
11%
2 stars
4%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
7
Net Promoter Score ®

Business Details

Categories
Contact
(330) 644-3500
No Business Hours Provided

Business Hours

* No Time Zone Provided
3360 S. Arlington Road Akron, OH 44312
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Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(13 Reviews)
Write a Review
Recent Reviews
CA
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Christopher A.
North Canton, OH
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Excellent service as always
My service visit was smooth, quick, efficient, and professional. I'll definitely be coming back for my future service needs.
CHRIS A., Customer Relations Manager from Genesis Of Akron responded on 02/28/2022 05:53 AM

Thank you for the 5 star rating!

Christopher E. Armentrout
Ron Marhofer Auto Family 
Hyundai Service Dept
Customer Relations Manager
Verified Customer
Wayland, OH
2019 Genesis G90
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2021
verified customerVerified Customer
2
Category: Service
Very poor service
The appointment was a disaster. Wait time over 2 hrs, when making appointments did not offer valet. Which should they should always do., but never have . This location is the worst. When in Florida for 6 month they offer first class service.
Verified Customer
North Canton, OH
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2021
verified customerVerified Customer
5
Category: Service
Recall service appointment
The work done was satisfactory but the service department needs to show more interest to owners who come in for service. They should be greeted by someone immediately. I had to wait to be acknowledged by someone and I witnessed other customers waiting longer than I had to wait before being acknowledged.
JS
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James S.
Uniontown, OH
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
verified customerVerified Customer
Category: Service
Great Staff
Everyone works very hard to make servicing my car a positive experience.
Recommended
JB
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Jerry B.
Akron, OH
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customerVerified Customer
Category: Service
Genesis G 80 Service
Grinding Brake noise . Vehicle repaired in one day with complete service report. Easy night drop off and late Pickup all very smooth.
I was contacted several times during service with updates.
Recommended
RC
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Richard C.
Cuyahoga Falls, OH
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
Great service!!
I love Genesis of Akron and utilize all their amazing services!! Staff is friendly and knowledgeable!! My car loves this garage, too, they treat her right!!
Recommended
SW
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Shawn W.
Massillon, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
verified customerVerified Customer
Category: Service
Service is excellent
Every experience with Genesis of Akron has been fantastic, especially with the limits imposed by the virus. Hopefully, with relief from the virus, services will open up. Overall, everyone is professional and handle your service needs efficiently.
Recommended
GM
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Gilbert M.
Canfield, OH
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2020
verified customerVerified Customer
Category: Service
Nice people
Ok dealer but too far away
Recommended
KW
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Kyle W.
Creston, OH
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/05/2020
verified customerVerified Customer
Category: Service
Made up stuff to avoid warranty repairs.
Needed a number of issues resolved that Genesis owner forums confirmed is covered under warranty, but warned that dealers will play stupid in order to avoid doing the work. Genesis of Akron played stupid and made up things to avoid $6K in warranty repair work. Selling my Genesis and never coming back to this dealer or the brand.
Not Recommended
CB
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Cheyenne B.
Norton, OH
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customerVerified Customer
Category: Service
Service Review
Genesis of Akron was awesome at the General Maintenance of my car. Exceptional in service and in courteousness!
Recommended
Verified Customer
Akron, OH
2017 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2020
verified customerVerified Customer
Category: Service
Lost or Stolen Music microphone
If you are not able to find my equipment, please replace it. You were responsible to bring my vehicle and it’s contents back repaired and in tact. This is a real inconvenience to me and our music group.
Not Recommended
HENRY P. from Genesis Of Akron responded on 08/28/2020 05:53 AM

I have tried reaching out to you to discuss this matter further. I still would like to speak with you, please reach out at your earliest convenience.

Thanks,
Hank Predico
Ron Marhofer Genesis of Akron
Service Leader
330-644-3500
Hank@Marhofer.com 

BA
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Brian A.
Cuyahoga Falls, OH
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/26/2020
verified customerVerified Customer
Category: Service
Can’t reach manager/ car is great
I cannot reach manager about my lease and service agreement. The genesis g80 is phenomenal though. Great deal for the quality
Recommended
Verified Customer
Massillon, OH
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Service
Great
Great
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