Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

467 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


MP
Marryane P.
Ohio
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Marryane said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Ricki E.
Akron, OH
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ricki said the staff do a good job of communicating, they do what needs to be done, they are informative and they let him make up his own mind.
This review was collected via phone interview by Customer Research Inc.

SP
Sheila P.
Akron, OH
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Sheila said the technicians inform her of what is needed and what they will do. They do the job quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Chuck S.
Akron, OH
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Oil Change and Swap Out Snow Tires
My appointment was originally for an oil change, and I mentioned that I was using more oil than normal. Shawn researched the problem and recommended I contact the dealer, as Audi has recognized these symptoms as a problem that they are addressing with certain model years. The dealer has confirmed this, and scheduled an appointment for further testing. Thanks for the extra effort Shawn! Wrenchworks is the best way to avoid high dealer prices for repairs and maintenance, while keeping me apprised of manufacturer bulletins and issues.

MD
Mikayla D.
Canal Fulton, OH
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Mikayla said the business was able to fit her in for service the same day she contacted them. All of the maintenance they provided was done correctly.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Barberton, OH
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Spoke with Susan.She said her husband Bill had a little problem with a new employee at the business.
This review was collected via phone interview by Customer Research Inc.

JD
Jerry D.
Akron, OH
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Great job as always
I have been taking my cars to Wrenchworks for years now and have always gotten great service. I would recommend them to anyone looking for honest and reliable work on your car

JS
Jerry S.
Akron, OH
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018
Quick service!
I work at an health agency that requires me to drive my own car. I was having problems with the car NOT charging. I phoned Salem's and explained my situation. I was told to bring to car to them. Instead of me having to lose a day's work and pay, Salem's had me on the road again in about an hour. That is super service. I realize that they might not always be able to do such great service, but Salem's hasn't let me down so far. Great service and a great job.

BB
Bob B.
Akron, OH
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Honest and efficient
A+ As usual

LW
Lee W.
Akron, OH
Toyota Camry
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04/02/2018
Excellent Honest Service
Chris got me in within an for a battery change. The service was done to my safisfaction and in a very timely manor. I and my family will only take our cars to Wrenchworks.

BS
Brian S.
Barberton, OH
BMW 325i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Great sevice
Always get great sevice here and the price is right. Chris is very knowledgeable and helpful. Will definitely keep using them.

GS
Gail S.
Akron, OH
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Gail said the business's service is really good. She said Chris and Scott are very honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Massillon, OH
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Tim said the staff was awesome. They got him in quickly, diagnosed his vehicle and fixed it.
This review was collected via phone interview by Customer Research Inc.

CS
Charm S.
Akron, OH
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Charm said staff members, Chris and Scott, do a great job. She likes them and the service they provide.
This review was collected via phone interview by Customer Research Inc.

ES
Elizabeth S.
Barberton, OH
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03/25/2018
Great service
The service is great and prices are too. Employees are always courteous and helpful. I highly recommend them.

RJ
Richard J.
Akron, OH
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Excellent and honest customer service and work
I've been going to Salems Wrenchworks for all my automotive needs for many years. I've been more than happy with the quality of their work and their overall honesty. If an item can go a little longer before being replaced Chris will tell you. I highly recommend this business to everyone and have never had a bad experience. Thank you for EVERYTHING Salems Wrenchworks !

BS
Brian S.
Barberton, OH
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Great service
Great service and friendly people. Always professional and polite. Their prices are good and they’re always honest.

GL
George L.
Akron, OH
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
George said they do a good job and he is able to get scheduled to get in right away. They are a great business and have great service.
This review was collected via phone interview by Customer Research Inc.

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Sarah E.
Akron, OH
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Sarah said the employees explained her service really well.
This review was collected via phone interview by Customer Research Inc.

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Robert Y.
Barberton, OH
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Robert said the staff was kind and courteous, especially the man at the front desk.
This review was collected via phone interview by Customer Research Inc.

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