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SureCritic / Genesis Of Arapahoe
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Genesis Of Arapahoe

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
58
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Score Details

5 stars
77%
4 stars
9%
3 stars
7%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
5.0
ReScore™ Average
58
Net Promoter Score ®

Business Details

Categories
Contact
(303) 539-1700
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* No Time Zone Provided
9899 E. Arapahoe Road Centennial, CO 80112
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(18 Reviews)
Write a Review
Recent Reviews
LL
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Leslie L.
Denver, CO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customerVerified Customer
10
Category: Service
My GV80
Mr. David Lawrence was excellent with me and always has been since the day I met him I really hope he stays with your company I really hate to see him leave. Because if he leaves I'm gone to.
Gary B. from Genesis Of Arapahoe responded on 09/28/2021 06:06 AM

Hello Leslie,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience as we regularly make improvements to our service as a result of the valuable feedback we receive from our guests.
I would also like to thank you for the 5 star review and the kind words for David as he is a great asset to our team.
We look forward to serving you in the future.

 

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer
Denver, CO
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2021
verified customerVerified Customer
5
Category: Service
Great service advisor
Great service advisorBut the system needs improvement
Gary B. from Genesis Of Arapahoe responded on 09/13/2021 06:45 AM

Hello,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience as we regularly make improvements to our service as a result of the valuable feedback we receive from our guests. I will reach out to you to discuss your visit with you this week.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer
Aurora, CO
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2021
verified customerVerified Customer
3
Category: Service
Service of Genesis GV80
I was toyota lover but I changed to Genesis I like Genesis car it's my first car but the service center is Awful mebe I'll try another center it's GV80 I don't have a choice hopeful I get better center!!!!
Gary B. from Genesis Of Arapahoe responded on 09/07/2021 06:19 AM

Hello,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience as we regularly make improvements to our service as a result of the valuable feedback we receive from our guests. I will reach out to you to discuss your visit.

We look forward to serving you in the future.

 

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer
Denver, CO
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2021
verified customerVerified Customer
8
Category: Service
Exceptional personnel in the service department.
The Genesis brand needs dedicated dealers. My nearest dealer is over 10 miles away. I probably won’t buy another Genesis.
Gary B. from Genesis Of Arapahoe responded on 08/16/2021 09:09 AM

Thank you for taking the time to write us a review, sounds like we could have done a little better and we thank you for the feedback. Quality feedback like this is how we improve our daily operations. Please let us know if there is anything else we can do to better serve you.

Thank you again.


Gary Burton
Service and Parts Director
303-539-1700

Verified Customer
Lubbock, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
verified customerVerified Customer
10
Category: Service
Tire Install
Mark, the assistant service manager, was outstanding.
David R Z. from Genesis Of Arapahoe responded on 08/10/2021 03:35 PM

Thank you for taking the time to review your recent Genesis experience.  We look forward to serving you in the future.  Remember to take advantage of Genesis Service Valet for all your service needs in the future.  You can schedule right on our website www.GenesisofArapahoe.net.

Thanks

David Zinsmeister

Genesis of Arapahoe

General Manager

LL
gravatar
Leslie L.
Denver, CO
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Service
Thank you
I'm so glad I met Mr. David Lawrence he went above and beyond to make me feel like I belong with this dealership and I'm so happy that I came to this dealership.
Recommended
Gary B. from Genesis Of Arapahoe responded on 07/29/2021 06:11 AM

Hello Leslie,

 Thank you very much! We always try and provide the best service possible. We know you have choices and we really appreciate you choosing us. We understand how valuable our customers are and we try to show it. David is a great asset to our team and we are happy that you are a customer.
Thank you again and we look forward to your next visit.

 

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Service
Awesome service
You guys always take care of my vehicle I thank you again
Recommended
Gary B. from Genesis Of Arapahoe responded on 07/21/2021 06:06 PM

Hello David,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience as we regularly make improvements to our service as a result of the valuable feedback we receive from our guests.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
Perfect service
I would definitely recommend taking your genesis to the facility
Recommended
Gary B. from Genesis Of Arapahoe responded on 06/11/2021 06:09 AM

Good morning David, 
  
  I would like to thank you for taking time to leave feedback for our service team as it helps us improve our customers experience, I would also like to thank you for the 5 STAR review and kind words.
We look forward to your continued support

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
verified customerVerified Customer
Category: Service
G80
Thank you for fast and convenience service
Recommended
Gary B. from Genesis Of Arapahoe responded on 04/22/2021 11:21 AM

Hello David,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience.
We regularly make improvements to our service as a result of the valuable feedback we receive from our guests.

We look forward to serving you in the future.

 

Gary Burton
Service and Parts Director
303-539-1700
CK
gravatar
Christine K.
Littleton, CO
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Good service from great techs
With new tires, wiper blades, and oil change we're very happy.
Recommended
Gary B. from Genesis Of Arapahoe responded on 04/15/2021 07:25 AM

Hello Christine,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience.
We regularly make improvements to our service as a result of the valuable feedback we receive from our guests. I would like to apologize to you for not having a tire in stock and no loaner available.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
Solid facility
Words can’t explain how grateful I am to this repair shop for always having my back and making sure my vehicle is well taken care of
Recommended
Gary B. from Genesis Of Arapahoe responded on 04/02/2021 03:38 PM

Hello David,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience.
We regularly make improvements to our service as a result of the valuable feedback we receive from our guests.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
verified customerVerified Customer
Category: Service
Outstanding service
I appreciate this service department for always helping me when I mess something up in my vehicle and always there to correct the issue thank again guys.
Recommended
Gary B. from Genesis Of Arapahoe responded on 03/25/2021 06:07 AM

Hello David,  

  I would like to thank you for taking the time to leave us feedback for our service department as we are always striving to improve on our customers experience, I am pleased we were able to get your Genesis back on the road again!

Gary Burton
Service and Parts Director 
Genesis of Arapahoe 

Gary Burton
Service and Parts Director
303-539-1700
TR
gravatar
Thomas R.
Aurora, CO
2021 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2021
verified customerVerified Customer
Category: Service
Gary B. from Genesis Of Arapahoe responded on 03/12/2021 11:33 AM

Hello Thomas,

Thank you very much for taking the time to give us feedback as we are always striving to improve on our customers experience.
We regularly make improvements to our service as a result of the valuable feedback we receive from our guests.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
DL
gravatar
David L.
Aurora, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customerVerified Customer
Category: Service
Service department
This facility was wonderful
Recommended
Gary B. from Genesis Of Arapahoe responded on 02/15/2021 07:09 AM

Good morning David, 

I would like to thank you for taking time to leave feedback for our service team as it helps us improve our customers experience, I would also like to thank you for the 5 STAR review.
We look forward to your continued support

 

Gary Burton
Service and Parts Director
303-539-1700

CG
gravatar
Chester G.
Broomfield, CO
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
verified customerVerified Customer
Category: Service
Genesis 12,000 miles service - CG
Their valet service...I don't have to drive to Centennial ....When 3 years are up, I hope they have a dealer closer to my location.
Recommended
Gary B. from Genesis Of Arapahoe responded on 05/04/2020 03:56 PM

Hello Chuck,
Thank you very much for taking time to leave feedback for our service team. We always try and provide the best service possible. We know you have choices and we really appreciate you choosing us. We understand how valuable our customers are and we try to show it. We will work harder to make it easier to set an appointment for you Genesis.
Thank you again and we look forward to your next visit.

Gary Burton
Service and Parts Director
303-539-1700
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