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Genesis Of Arapahoe

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(11 Reviews)
47
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
47
Net Promoter Score ®

Business Details

Categories
Contact
(303) 539-1700
No Business Hours Provided

Business Hours

* No Time Zone Provided
9899 E. Arapahoe Road Centennial, CO 80112
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(11 Reviews)

Verified Customer
Littleton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Love the Team at Arapahoe
Great service team that provided excellent service. I highly recommend Genesis of Arapahoe.

JS
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Julio S.
Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Excellent Service, Súper Nice People
Service took me in early, finished early and THEY CLEAN MY CAR!!!!!

Verified Customer
Denver, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Great Service
Team supplied great service. The only area for improvement is the waiting area. But very positive experience.
Gary B. from Genesis Of Arapahoe responded on 01/18/2022 01:35 PM

Hello, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, Thank you again for the 4 star review and kind words and we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700

Verified Customer
Denver, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
10
Category: Service
Thank you for giving me my GV80
Mr. David Lawrence is the up most sweetest person you guys have on you team him and Devin Johnson they check on us and make sure the GV80 is doing well with us. Their like family to us because they treated us like family the whole time we were there thank you again me and my family really appreciate you Arapahoe ❤️
Gary B. from Genesis Of Arapahoe responded on 01/17/2022 06:56 AM

Hello, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, Thank you again for the 5 star review we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700

Verified Customer
Parker, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
verified customerVerified Customer
7
Category: Service
Great service but facility could use work
Genesis of Arapahoe definitely needs a stand alone dealership. In comparison to other luxury brands I’ve owned the facility falls well short.
Gary B. from Genesis Of Arapahoe responded on 01/17/2022 06:56 AM

Hello, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, I will rerach out to you to discuss your service visit with you.

Gary Burton
Service and Parts Director
303-539-1700

JS
gravatar
Jeff S.
Aurora, CO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/15/2022
verified customerVerified Customer
7
Category: Service
Time and work done?
Was on time for oil change service . Was told 2 1/2 hours and it was right on 2 1/2 hours, but it was longer than expected. Ask about fluid and filter check and was told it was done but no details.
Gary B. from Genesis Of Arapahoe responded on 01/17/2022 06:55 AM

Hello Jeff, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, I will reach out to you to discuss your service visit with you.

Gary Burton
Service and Parts Director
303-539-1700

MW
gravatar
Michael W.
Elizabeth, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2022
verified customerVerified Customer
9
Category: Service
fine
this review is to long and complicated. I like Arapahoe Genesis and may buy another Genesis from them.
Gary B. from Genesis Of Arapahoe responded on 01/17/2022 06:53 AM

Hello Michael, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, Thank you again for the 4 star review. 
we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700

BB
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Bryan B.
Denver, CO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/09/2022
5
Category: Service
Very unhappy had to pay over $100 bucks for oil change that my car didn’t even need!
Unhappy poor customer service advisor
Gary B. from Genesis Of Arapahoe responded on 01/10/2022 08:09 AM

Hello Bryan, 
 I would like to thank you for taking the time to leave feed back for our service department as we are always striving to improve on our customers experience, I will reach out to you to discuss your visit with you this week.

Gary Burton
Service and Parts Director
303-539-1700

Verified Customer
Denver, CO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2022
verified customerVerified Customer
5
Category: Service
Valet Experience
Valet service can be improved
Gary B. from Genesis Of Arapahoe responded on 01/05/2022 07:34 AM

Hello, 
  I would like to tank you for taking the time to leave feedback for our service team as we are always striving to improve on our customers experience and it is feed back like this that helps us improve our internal process. 

Gary Burton
Service and Parts Director
303-539-1700

LS
gravatar
Larry S.
Morrison, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
9
Category: Service
Preventative maintenance
Arapahoe Hyundai/Genesis has always been great to deal with, both in service dept and new car sales
Gary B. from Genesis Of Arapahoe responded on 01/05/2022 07:28 AM

Hello Larry, 
 
  I would like to thank you for taking the time to leave feed back for our service team as we are always striving to improve on our Genesis customers experience. 
Thank you agan for the 5 star review and we look forward to your continued support. 

Gary Burton
Service and Parts Director
303-539-1700

MJ
gravatar
Michael J.
Littleton, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customerVerified Customer
10
Category: Service
Always Great Service
Service is always great at Genesis of Arapahoe. The staff is top drawer, professional, and friendly. They don't do work that is not necessary to maintain your vehicle in top shape. Also, the price of the service is reasonable. Something that does not always occur at a dealership.
Gary B. from Genesis Of Arapahoe responded on 01/05/2022 07:25 AM

Hello Michael, 
  
   I would like to thank you for taking the time to leave feed back for our service team as we are always striving to improve on our customers experience. 
I would also like to thank you for the 5 star review and kind words. 
We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700

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