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SureCritic / Genesis Of Auburn
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Genesis Of Auburn

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
60
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Score Details

5 stars
82%
4 stars
7%
3 stars
5%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(508) 832-9990
No Business Hours Provided

Business Hours

* No Time Zone Provided
735 Southbridge Street Auburn, MA 01501
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(15 Reviews)
Write a Review
Recent Reviews
Verified Customer
Rutland, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Service
Service advisor was friendly
CL
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Colin L.
North Oxford, MA
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
9
Category: Service
30 k service
Excellent service experience!
Verified Customer
Clinton, MA
2020 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customerVerified Customer
7
Category: Service
Needs work
No follow up on valet service. Had to find a service manager upon arrival.
CS
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Charles S.
Pawtucket, RI
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customerVerified Customer
10
Category: Service
Great dealership
Great people , James especially attentive good all around in all aspects
EU
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Elaine U.
Shrewsbury, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customerVerified Customer
0
Category: Service
Great service appointment P
No problem great service
JK
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James K.
Shrewsbury, MA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
verified customerVerified Customer
10
Category: Service
Quick and easy repair
I needed a shroud fixed after losing a battle with a flooded road. Service was great! Quickly fixed my Genesis.
GM
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Gail M.
Norfolk, MA
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Service
Great Service
Service manager was great help and solved all issues, car came back cleaner than new.
Recommended
RA
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Ravindra A.
Dudley, MA
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
verified customerVerified Customer
Category: Service
PT
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Paul T.
Shrewsbury, MA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
Excellent Service
Genesis of Auburn is a terrific dealership.
Recommended
MATT C. from Genesis Of Auburn responded on 12/29/2020 10:09 AM

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer
Shrewsbury, MA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
verified customerVerified Customer
Category: Service
Excellent service and great personal attention.
The Genesis 90 Ultimate is a great car and service at the Auburn, Ma. dealership is terrific.
Recommended
DC
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David C.
Douglas, MA
2019 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/20/2020
verified customerVerified Customer
Category: Service
Cannot repair
I need my air conditioner to work. It does not. I’ve been in for service several times. It still is not repaired.
Not Recommended
Verified Customer
Charlton, MA
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2020
verified customerVerified Customer
Category: Service
I like the Genesis. Employees are friendly and helpful.
Just frustrating that it will take 4 visits in about a weeks time.
Recommended
MATT C. from Genesis Of Auburn responded on 06/18/2020 11:03 AM

Thank you for coming in for service and taking the time to fill out the review. Sorry you have been having issues with the check engine light. I will follow up once part arrives to make sure we handle this concern.

Matthew Carney
Service Manager
508.832.9990

Verified Customer
Auburn, MA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
MATT C. from Genesis Of Auburn responded on 05/09/2020 09:03 AM

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

EU
gravatar
Elaine U.
Shrewsbury, MA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
verified customerVerified Customer
Category: Service
Car and dealer
Both the car and dealer are both outstanding
Recommended
MATT C. from Genesis Of Auburn responded on 04/08/2020 08:05 AM

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer
Auburn, MA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
verified customerVerified Customer
Category: Service
Truly Exceptional
Amazing
Recommended
MATT C. from Genesis Of Auburn responded on 03/28/2020 05:35 AM

Thank you for coming in for service and taking the time to fill out the review. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Displaying Review 1 - 15 of 16 in total
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