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SureCritic / Genesis Of Aurora
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Genesis Of Aurora

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
56
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Score Details

5 stars
69%
4 stars
13%
3 stars
6%
2 stars
4%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
7
Total ReScores™
4.0
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(630) 851-2500
No Business Hours Provided

Business Hours

* No Time Zone Provided
4333 Ogden Avenue Aurora, IL 60504
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(31 Reviews)
Write a Review
Recent Reviews
LH
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Luther H.
Yorkville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
10
Category: Service
Straight to the business.
I really appreciated how professional and honest the sales team are there. Faiz has an absolutely the best salesman I have had to pleasure of dealing with. He kept his word and never hide anything from me. As a buyer that’s goes along way. The sales manager Brice was awesome as well. He made the process easy and seamless. Very straight forward and easy to deal with. Thanks guys for all the help!!!
PG
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Paul G.
Naperville, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
10
Category: Service
Regular maintenance
Very pleased with my experience. Dareck is very professional, efficient and knowledgeable. I give him an A+
GEORGE V. from Genesis Of Aurora responded on 03/16/2022 05:04 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

AK
gravatar
Anthony K.
Naperville, IL
2018 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2022
verified customerVerified Customer
0
Category: Service
-
-
GEORGE V. from Genesis Of Aurora responded on 02/07/2022 12:36 PM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to apologize in advance for the issue you experienced during your service visit.

Please email me at george.valker@napleton.com to discuss in more detail what transpired during your visit.

I thank you again for your patience, time, and understanding while we work forward to a resolution.

Sincerely,

George Valker

GC
gravatar
Georgia C.
Plainfield, IL
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Service scheduling could improve but the service advisors and work is exceptional
The service advisors are exceptional. They were flexible and responsive to my needs. Scheduling could improve. They seem indifferent to any special circumstances you may have. In those instances I would recommend talking directly to a service advisor. The mechanics are also very good . Overall I am pleased with all aspects of my service with the exception of scheduling.
GEORGE V. from Genesis Of Aurora responded on 01/26/2022 05:19 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

SH
gravatar
Stephen H.
Lemont, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
Excellent service!
This dealer does a great job from a sales experience and that continues on to when you need to use their service team! Great group from top to bottom!!
GEORGE V. from Genesis Of Aurora responded on 11/06/2021 05:27 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

MT
gravatar
Mary T.
Big Rock, IL
2019 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2021
9
Category: Service
Buy out and service-
All was fine-
GEORGE V. from Genesis Of Aurora responded on 10/14/2021 05:08 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

Verified Customer
Lisle, IL
2020 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2021
verified customerVerified Customer
9
Category: Service
Routine Maintenance
The process of getting routine maintenance completed was easy and simple.
GEORGE V. from Genesis Of Aurora responded on 09/28/2021 05:31 AM

Hello,

My name is George Valker, Service Director at Napleton Valley Hyundai/Genesis. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at george.valker@napleton.com if you have an questions or need any further assistance

Sincerely,

George Valker

RK
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Ronald K.
Willowbrook, IL
2017 Genesis G80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2021
verified customerVerified Customer
0
Category: Service
Poor service at a very high price
Make sure you get a written quote that includes everything. I was over charged more than $100 for a battery. Installtion and rags were more than $75.

Advanced Auto installs for free and doesn't charge for "shop supplies" (rags).
JOHN V P. from Genesis Of Aurora responded on 08/27/2021 08:07 AM

Hello,

My name is John Pearson, Service Manager at Genesis of Aurora. I would like to apologize in advance for the issue you experienced during your service visit.

Please email me at john.pearson@napleton.com to discuss in more detail what transpired during your visit.

I thank you again for your patience, time, and understanding while we work forward to a resolution.

Sincerely,

John Pearson

PG
gravatar
Paul G.
Naperville, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customerVerified Customer
Category: Service
Exceptionnel service at Genesis Aurora.
Great dealer, great people and great service!

A+
Recommended
JOHN V P. from Genesis Of Aurora responded on 07/30/2021 06:51 AM

Hello,

My name is John Pearson, Service Manager at Napleton Valley Hyundai. I would like to thank you for your business from your last visit.

Please call me at 630-851-2500 or email me at john.pearson@napleton.com if you have an questions or need any further assistance

Sincerely,

John Pearson

CR
gravatar
Carl R.
Joliet, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customerVerified Customer
Category: Service
Great seevice.
Staff is very friendly. John P in service is great! He explains service needs in detail. He makes sure that I have a clean loaner vehicle during each visit. And makes the service process an easy going process.
Recommended
JOHN V P. from Genesis Of Aurora responded on 06/11/2021 05:10 PM

Carl, Thank you for your business

TF
gravatar
Timothy F.
Lake Barrington, IL
2018 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2021
verified customerVerified Customer
Category: Service
no comment
no comment
Not Recommended
JOHN V P. from Genesis Of Aurora responded on 06/01/2021 09:47 AM

LOOKING INTO SALES CONCERN

Verified Customer
Naperville, IL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2021
verified customerVerified Customer
Category: Service
Service
Excellent service and friendly staff
Recommended
WC
gravatar
William C.
Aurora, IL
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
verified customerVerified Customer
Category: Service
Taking the time to get it right
Was greeted in a timely fashion, and reviewed service required. Received a discount on the service for items normally included but not required at the time. Was notified of a water pump replacement required that would be covered under warranty and it was taken care of immediately. no return trip needed. Car was ready as promised after diagnosing the water pump issue.
Recommended
RYAN B. from Genesis Of Aurora responded on 06/09/2021 05:23 AM

Hello,

My name is Ryan Baum, Fixed Operations Director at Napleton Valley Hyundai. I would like to apologize in advance for the issue you experienced during your service visit.

Please call me at 630-851-2500 or email me at Ryan.baum@napleton.com to discuss in more detail what transpired during your visit.

I thank you again for your patience, time, and understanding while we work forward to a resolution.

Warmly,

Ryan Baum

JW
gravatar
James W.
Aurora, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Absolutely Clean & Friendly
Napleton Valley Genesis of Aurora is very polite, friendly, clean
and has a great sense of Humor.
The salesman Ryan has also the same spirit and is very
knowledgeable about the Genesis Brand.
I am so glad to have purchased this great amazing G80
and happy to be part of the Napleton Genesis Family
Recommended
PG
gravatar
Paul G.
Naperville, IL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
verified customerVerified Customer
Category: Service
Routine maintenance
Arline Kuhr was truly outstanding as always.
Recommended
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