Verified CustomerSomeone will contact you soon
Someone will contact you soon
Verified CustomerThank you! We do appreciate your business and look forward to continuing to service your vehicle.
Someone will contact you soon
Verified CustomerWe will contact you soon
Verified CustomerWe will be contacting you soon.
Verified CustomerWe dropped the ball on many levels and we apologize. Although our apology is probably not enough to relieve your frustration with our organization, know all parties involved recognize our short comings and will learn a valuable lesson from the mishandling of your experience. We will be contacting you soon.
We will definitely treat your comments as a training opportunity with the goal of improving our performance. Again, we apologize for our shortcomings and have a great day.
Verified CustomerThanks for the kind words. We appreciate your business and look forward to continuing to service your vehicle.
Verified CustomerThank you for the feedback regarding your recent service visit. Let us start by saying we dropped the ball and we apologize. We should have been more attentive to your service requests while in our service department. While we make every effort to provide our customers with the highest level of service it is evident, we have not given the level of customer satisfaction you deserve and we apologize.
We are so sorry and you are right, we dropped the ball. We should have done a much better job regarding your service experience. We use the results of customer feedback to adjust our processes and policies to better serve our customers and meet their expectations. While we make every effort to provide our customers with the highest level of service clearly in your case that did not happen and for that we apologize.
Verified CustomerThank you for responding to the survey. Your comments are heard loud and clear. It is never our intent to have our customers leave with a so so experience. Please accept our apologies. Be assured your comments will be shared with our entire service team as we discuss in detail on how we will prevent this from happening to other customers.
Verified Customer
Verified CustomerThank you so much for the five stars and your feedback. Please let Patrick or I know if there is anything we can do for you or your G90 in the future.
Noel Gambill
My car December 27th 2022 after them telling me I should have had my car back soon as parts came in again I was without a car for almost 7 months still paying car note and car insurance still while having to pay for a rental car when I picked up car I noticed the hood looked like it was not closing all the way it still looked lifted they told me they will call me when a appointment was available however I never received a call my daughter passed away January 2nd 2023 so a car was not on my mind honestly so I wasn’t driving again January 12th I had to bring my car in because my tire was low and also told them about the trim on my window again 6/26 I was back there because I told them my car was having problems and it was not picking up speed 7/28 I had to get a transmission module fuel pump changed I went to pick up my car and noticed my driver seat was leaning I brought I back to dealership they had to order a frame assembly for seat on 10/11 I had to have a injector replaced now on 01/03/2024 I pointed out everything that was still wrong with my car weather strips door panel trim 1st I had to drive 1hr away just for to take pictures then I got a appointment about 3 weeks later when parts came in when i mentioned to the service advisor about Crome piece peeling on my door she told me it’s wear and tear it wasn’t under warranty I asked to speak to manager and she stated he was in a meeting so I left my number and asked can he give me a call asap and of course that never happen no one never called so when I went back to get car worked on I noticed they had change the Crome pieces by vent and on passanger door but not on driver side I asked the advisor about that she said oh you will have to bring it back because we will have to order more parts I said well when I came in the 1st time you all couldn’t order parts and she said I had to have my manager look at it 1st so again I asked to speak to manager she stated again that he’s In a meeting she told me well it’s nothing she can do for me because my car was wrecked before i asked to speak to management again and she said they where still in a meeting so I walked over to to Hyundai and the guy brain was sitting in his office I spoke to him and explained my concerns and he’s telling me they never replace trim on back glass I told him I never replaced it either so I’m not sure what’s going on I just need all of it to match I also pointed out the work his guys has just done and showed him how everything was messed up and he still couldn’t help he told me he will give me a call and still he haven’t called I have been to Baton Rouge 4 times since this year have started all to be turn around each time I’m very frustrated and just want a different car because I’m not getting any help and I have already extended my hand multiple times
My door is not lining up as we speak u have to force it close
I already had a fuel injector replaced
I already had a fuel pump replaced
I had to get moldings and trim on door replaced
I had to have driver seat replace
Paint is peeling
Window is cracked no rock chip or anything
Crome in the inside of the car is peelings
Car is not even 2 years old and I have been trying to get issues fixed for over a year and it’s still nothing this is really stressful and I’m pissed not to mention I have traveled back in forth 5 times for my car still not to be fixed!