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SureCritic / Auto Repair / Genesis Of Baton Rouge
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Genesis Of Baton Rouge

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)
58
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Score Details

5 stars
80%
4 stars
8%
3 stars
6%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
3.0
ReScore™ Average
58
Net Promoter Score ®

Business Details

Categories
Auto Repair, New Car Dealer, Genesis Dealer
Contact
(225) 274-0071
No Business Hours Provided

Business Hours

* No Time Zone provided
10313 Airline Highway Baton Rouge, LA 70816
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Sales Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(21 Reviews)
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Recent Reviews
PB
gravatar
Phillip B.
Baton Rouge, LA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2023
0
Category: Sales
Horrible customer service for a 90K vehicle
My In-laws recently purchased a GV80, spending close to $80K. They were sold based on the safety ratings and the sales team assurances of “outstanding” customer service. They tried to sell them a $4000 extended warranty on a brand new vehicle that they declined. They noticed a $4000 debit from their bank account and called to clear up the mistake. They were told the money would be returned in two weeks. Two weeks passed and no refund given. They called to speak to the GM and no return call received. I personally went with them to try and clear this up. We were met by the finance rep that acted like this was all new news to him. He was very combative and argumentative causing extreme distress to my 75 yr old mother in law. I’m sure he will be losing his kickback for this attempt at thievery. Very unprofessional to say the least. I would never recommend this company to anyone, not even my worst enemy!
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