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SureCritic / Genesis Of Bremerton
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Genesis Of Bremerton

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(9 Reviews)
42
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Score Details

5 stars
67%
4 stars
15%
3 stars
7%
2 stars
5%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
42
Net Promoter Score ®

Business Details

Categories
Contact
(360) 377-3855
No Business Hours Provided

Business Hours

* No Time Zone Provided
5008 Auto Center Boulevard Bremerton, WA 98312
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Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(9 Reviews)
Write a Review
Recent Reviews
KM
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Kara M.
Seattle, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Service
Rebecca in your service center is helpful, courteous, and professional.
Thank you for excellent service. I particularly appreciated your providing a loaner. But I do wish you would reinstate the valet service.
BRETT B. from Genesis Of Bremerton responded on 01/20/2022 10:56 AM

We are currently working on getting that program back up and running. It is due to a shortage of Genesis vehicles. The new ones are just not coming in quick enough to keep up with the demand! Appreciate your understanding!

JO
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John O.
Gig Harbor, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2021
0
Category: Service
Do not order your new Genesis here. You may be sorry .
I did and I don’t have one.
BRETT B. from Genesis Of Bremerton responded on 12/17/2021 02:14 PM

Hi John, Im Brett, The Service Manager. I am inquiring about this survey, as I do not have record of you ever having a Genesis Serviced in our Service Department. If you could reach out to me it would be much appreciated.
-Brett Buckingham
bbuckingham@haselwood.com

RZ
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Ryan Z.
Fircrest, WA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Service
thanks for the great service!!
As always, above and beyond form the Haselwood Automotive Group!!
BRETT B. from Genesis Of Bremerton responded on 11/22/2021 08:37 AM

Thank you for the 5 star review! We appreciate you and your business! See you on your next visit!

JC
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John C.
Port Ludlow, WA
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
verified customerVerified Customer
Category: Service
Competent Service
No comment
Recommended
ENGELL P., Service Manager from Genesis Of Bremerton responded on 01/16/2021 08:34 AM

Good Morning John,

We appreciate your feedback. I am sorry we did not meet your Service expections
I will follow up with you and discuss this further

Engell Pellumbi
Service Manager
360-877-3855
epellumbi@haselwood.com
ENGELL P., Service Manager from Genesis Of Bremerton responded on 03/02/2021 09:02 AM

Thank you for the postive feeback

Engell Pellumbi
Service Manager
360-877-3855
epellumbi@haselwood.com
MK
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Molly K.
Port Townsend, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Courteous service
The service manager did a very good job of keeping me updated and informed of my vehicle.
Recommended
ENGELL P., Service Manager from Genesis Of Bremerton responded on 01/13/2021 02:22 PM

Good Afternoon Molly,

Thank you for the kind words. Call me when you need service again!

Engell Pellumbi
Service Manager
360-877-3855
epellumbi@haselwood.com
MH
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Mellissa H.
Lacey, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/20/2020
Issues not fixed
I sent my G80 there to have the system looked at, every system has been showing needing service. They were super nice and upheld the valet promise. They said it was an app glitch since they found nothing wrong with the car. Except I deleted the app and all that and it still shows all systems are malfunctioning and it’s also still showing that the airbag recall is open. So either something is really wrong or they have no idea what they are doing. Either way my car basically is telling me it’s going to spontaneously combust. They said they reset everything. Idk. I’m really disappointed in the whole thing. The car, everything. I don’t remember the exact date of service. It was a few months ago.
Recommended
ENGELL P., Service Manager from Genesis Of Bremerton responded on 11/20/2020 07:30 AM

Good Morning Melissa,

I am sorry for the inconvience. I will look into what happened and I will contact you.
Kind Regards,

Engell Pellumbi
Service Manager

LK
gravatar
Lance K.
Shelton, WA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2020
verified customerVerified Customer
Category: Service
Great Service
The people at Genesis are very helpful and friendly. The service is great and reliable.
Recommended
KILY V., Service Manager from Genesis Of Bremerton responded on 03/16/2020 02:50 PM

Thanks so much for the great review!

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com
Verified Customer
Port Townsend, WA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
verified customerVerified Customer
Category: Service
attentive staff
The staff is pleasant and the follow up service is professional. Many questions have been patiently answered about the many features of a Genesis, a car that has lots of new features to learn how to use.
Recommended
KILY V., Service Manager from Genesis Of Bremerton responded on 02/12/2020 06:57 AM

Thank you so much for the 5 star review. We are happy to help any way we can.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com
Verified Customer
Gig Harbor, WA
2018 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2020
verified customerVerified Customer
Category: Service
Genesis service
Technician not familiar with Genesis procedures
Not Recommended
KILY V., Service Manager from Genesis Of Bremerton responded on 02/06/2020 09:36 AM

Good morning.
I do apologize for not responding sooner. I take these situations seriously and I am looking in to this. I will reach out to you shortly. We hope to work with you and find a resolution.

Kily Voskuhl
Service Manager
360-377-3855
kvoskuhl@haselwood.com
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