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Genesis Of Brookshire

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)
93
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

Categories
Contact
(281) 299-3540
No Business Hours Provided

Business Hours

* No Time Zone Provided
34656 Katy Freeway Brookshire, TX 77423
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(9 Reviews)

Verified Customer
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
verified customerVerified Customer
10
Category: Service
Great experience at Brookshire Hyundai
Had my car in for oil and filter change. Tires rotated and suggested preventative maintenance options. Courteous and professional. Contacted me a couple of days later to confirm service was satisfactory. Will return to this dealer for future service.
SHAD E. from Genesis Of Brookshire responded on 03/23/2022 08:11 AM

Awesome! We appreciate the 5 Stars!


JL
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John L.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
verified customerVerified Customer
Category: Service
Very Professional - they aim to please
My worries about their distance from my home have proven to be unfounded. After several service cycles using the valet option I am sold on their service concept. Both routine maintenance and recalls have been handled well with little personal inconvenience.
Recommended

PD
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Phillip D.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Category: Service
They go the extra mile.
My vehicle had a unique problem and the service group went the extra mile to pursue the issue thru completion.
Recommended
JAMES P., Service Manager from Genesis Of Brookshire responded on 02/18/2021 11:06 AM

As always, very blessed having quality family members like yourself P.D
Keep safe and see you on your next service

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

WT
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Will T.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Clean, Honest, and Professional...
Never any complaints about the workmanship. There are seldom any loaner vehicles available...
Recommended
JAMES P., Service Manager from Genesis Of Brookshire responded on 01/07/2021 08:58 AM

Thanks a million WT for the feeback and awesome survey response.
Keep Safe and Happy New Year

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

Verified Customer
Montgomery, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
Staff and Store is Awesome!
Great People
Recommended
JAMES P., Service Manager from Genesis Of Brookshire responded on 12/30/2020 09:03 AM

We appreciate a perfecr report card SE

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

PD
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Phillip D.
Katy, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
Very personal and professional dealership
Friendly staff and reliable service.
Recommended
JAMES P., Service Manager from Genesis Of Brookshire responded on 12/18/2020 06:59 AM

We appreciate your business and loyalty PD
Hope all is well with the Santa Fe
Merry Christmas and Keep Safe

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

JM
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J J M.
Hempstead, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Red Carpet Experian
May I say wife & I we’re very pleased with the no pressure atmosphere at Brookshire Hyundia , Jayra n Shad went above n beyond what we’ve ever experienced in buying a car . Called to just look when arriving we saw the car was gassed up . Had a excellent walk around of the G70 for my wife . We were in and out in no time ! Hour 1/2 max signed and happy life is a happy wife Thanks for the professional experience. Everyone at the dealership had a sincere concern for our experience . Thanks the McLarty’s
Recommended
JAMES P., Service Manager from Genesis Of Brookshire responded on 12/12/2020 11:32 AM

We are very happy that you enjoyed the experience JJ
Have a wonderful Holiday Season and kepp safe

James Powell
Service Manager
2819680901
jpowell@brookshirehyundai.com

SF
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Stephen F.
Pottsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
verified customerVerified Customer
Category: Service
excellent sevice
excellent service
Recommended

JS
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Jerry S.
Katy, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2020
verified customerVerified Customer
Category: Service
Not good service
My car was due for it's regular maintenance, paid for by Genesis.
I asked if they has a loaner, al provided by Genesis and was told that the loaner wasn't available when I had time , so I drove there and waited for the car.
It took about an hour to complete the service and on the way home my change oil indicater was on.
I called and was told how to turn it off, NOT luxury car service. The service department is not that busy that they can get an oil change right, and the service manager or writer should do quality control.
We love the car but will never buy another one, just because of the dealers.
Not Recommended

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