Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

805 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


MW
MIKE W.
Katy, TX
Toyota Camry
Verified Customer
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01/18/2019
Routine oil change
I can always count on prompt, friendly & dependable service. Jo

ZH
Zach H.
Katy, TX
Dodge Challenger
Verified Customer
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01/17/2019 Category: Service
Zach said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GS
GENE S.
Houston, TX
Lincoln Mark LT
Verified Customer
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01/13/2019
Great Job Knowledgable and honest
good job There is a reason they have been in business for so long.

GS
GEORGE S.
Katy, TX
Mazda Mazda6
Verified Customer
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01/13/2019
Always Excellent Service at Southwest Car Care
Excellence, honesty, integrity, and good service have been the trademark of Southwest Car Care for as long as I can remember. From father to sons, there has been no change in the quality of service over the years. That's the bottom line. GEORGE SCOTT - Longtime customer in Katy.

RB
RILEY B.
Katy, TX
Toyota RAV4
Verified Customer
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01/13/2019
honorable shop
My car had a problem with shock system. Hard to diagnose. They had been replaced 13 months ago by Southwest. At this time, they replaced both and problem went away. under warranty so did not charge me anything. As should be, but does not often happen in life. some shops would have said "labor not under warranty", or "disposal not under warranty'. or made it difficult. but here was straight up.

Gives good sense of satisfaction that we are at the correct place.

JP
Jack P.
Katy, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Jack said he received quality service, the employees are competent people and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

GD
GREG D.
Katy, TX
Chevrolet Impala
Verified Customer
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01/09/2019
quality of work
excellent !

CH
CHARLIE H.
Katy, TX
Subaru Outback
Verified Customer
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01/03/2019
Customer Service
We had family members who were visiting from out of town here for the holidays. Bob had an issue with his truck, and Southwest Car Care Center took them in when others were too busy to help him. Bob and Susan were extremely complimentary of the outstanding customer service that they received while there. They raved about how they were treated and how knowledgeable and fair that James and Matt were. As a result of their experience, we took our Subaru Outback in for servicing and experienced the same outstanding service. James took the time to explain recommended repairs. Both James and Matt are friendly and easy to talk with. We will definitely be using them for our future service needs .
JAMES M. from Southwest Car Care Center responded on 01/11/2019

Thank you very much for the fantastic review, Charlie.  It was a pleasure to meet y'all and we certainly appreciate your business and confidence!


KB
Kathy B.
Katy, TX
Ford Police Interceptor
Verified Customer
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12/21/2018 Category: Service
Kathy said she loves this business. They are very honest. She said the staff is friendly. She has been with them for years and would highly recommend them to anyone who would ask.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN L.
Houston, TX
Mercury Marauder
Verified Customer
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12/17/2018
Keeps my baby on the road
When it comes to major repairs they have the knowledge and skill to do the job right the first time. Thanks I appreciate you. Owner of 2003 Mercury Marauder 160,000k and still running strong

RN
ROBIN N.
Katy, TX
Jeep Commander
Verified Customer
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12/16/2018
Great car care center
Honest, informative, fair and friendly.

CG
CHRIS G.
Katy, TX
Ford Police Interceptor
Verified Customer
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12/15/2018
Service
Thanks guys for the quick service.

CM
CHRIS M.
Houston, TX
Jeep Wrangler
Verified Customer
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12/12/2018
Best auto shop in Katy!
Honesty, integrity and great work ethic.

GH
GARY H.
Katy, TX
Toyota Venza
Verified Customer
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12/12/2018
Battery Problem/Replacement Quick
Colder weather resulted in less easy starting of my car. Went to SW who quickly tested the battery and found it needed replacement. They quickly installed the new battery and got me back on the road within 1/2 hour. Great service.

MM
Maria M.
Katy, TX
Toyota RAV4
Verified Customer
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12/11/2018 Category: Service
Maria said they are honest and do good work
This review was collected via phone interview by Customer Research Inc.

GH
Greg H.
Houston, TX
Ford Explorer
Verified Customer
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12/08/2018 Category: Service
Greg said the business did everything he expected the job to be.
This review was collected via phone interview by Customer Research Inc.

JF
JENNA F.
Houston, TX
Ford Escape
Verified Customer
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12/04/2018
Above and Beyond
James and Matt are very helpful and knowledgeable. They are extremely trustworthy and do great work! I will be back!

PS
PHILLIP S.
Katy, TX
Lexus GS 350
Verified Customer
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11/29/2018
Trustworthy and honest
I have been a loyal customer of Southwest Car Care Center for several years. James and Matt are hardworking, fair and knowledgeable. I know that my car is getting the best service and care. They are the BEST!!!

PH
PHIL H.
Katy, TX
Ford Edge
Verified Customer
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11/21/2018
great people great service
Always get great service with a smile. All at Southwest Car Care are professional and
very knowledgeable about my automobile. Been a customer for almost 30 years.

WS
William S.
Katy, TX
Chevrolet Avalanche
Verified Customer
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11/20/2018 Category: Service
William said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.