Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 862 Reviews )

99% Would Recommend
Latest Review 12 days ago

Reviews


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Dennis S.
Katy, TX
Ford Explorer
Verified Customer
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11/04/2019 Category: Service
Dennis said the staff was great. He said he always has a great experience with them. He had a problem where he couldn't get his vehicle out of park and James worked with him over the phone and showed him how. He said they're always great and go the extra mile.
This review was collected via phone interview by Customer Research Inc.

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KENT F.
Katy, TX
Jeep Compass
Verified Customer
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10/31/2019
Great service
Always great service at Southwest Ca Care. Honest quote and feedback in the work we needed done.

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Bill H.
Katy, TX
Ford Mustang
Verified Customer
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10/28/2019 Category: Service
Bill said this business always gives him good service and that they were very helpful.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Fulshear, TX
Ford Escape
Verified Customer
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10/25/2019
Keep the cars running right
I have taken my cars to Southwest Car Care for probably 20 years, and they always do good, honest work. This last trip was for an oil change and brake checkup, but they also found loose tie rods that could have been a problem, and took care of them.

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Aaron S.
Katy, TX
Ford F-150
Verified Customer
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10/24/2019 Category: Service
Aaron said they were polite and informative. He was asking about the pricing and they took the time to break it down and explain everything. He said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

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RALPH L.
Katy, TX
Hyundai Elantra
Verified Customer
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10/22/2019
Major suspension repair
My son hit the curb with his car and went to a discount tire. They replaced the tire and everything seemed to be OK. When the new tire failed, I took the care to SW car care and was told a strut was bent and that caused the new tire to fail. While the repair was expensive, I believe the repair was needed and actually solved the problem. I reply on SW car care to not necessarily be cheap, but to be honest.

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DEVONA R.
Katy, TX
Nissan Rogue
Verified Customer
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10/18/2019
Great Service Experience
Check engine light and oil change
Matt and James assisted
Took me in without an appointment
Supreme service, knows me by name
Very personable

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Bailey T.
Katy, TX
Jeep Liberty
Verified Customer
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10/11/2019 Category: Service
Bailey said she did a couple different price estimates and the business came out with the best pricing. She said she found them online and they did a really good job.
This review was collected via phone interview by Customer Research Inc.

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GEORGE S.
Katy, TX
Hyundai Accent
Verified Customer
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10/01/2019
Always Excellent
As before in prior reviews, we are decades long customer for good reason. Great car care and honest service.

Verified Customer
Katy, TX
Honda Civic Coupe
Verified Customer
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09/30/2019
Trustworthy
This was the second time I’ve used Southwest. They did a great job on what I went for. They also checked the transmission fluid and oil for me because my undercar shield/splash guard was missing during the recent flooding. They didn’t recommend a flush or oil change and they could have. Other garages try to sell you a transmission flush every time.

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Shannon R.
Katy, TX
Jeep Grand Cherokee
Verified Customer
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09/30/2019 Category: Service
Shannon said the staff does great work.
This review was collected via phone interview by Customer Research Inc.

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Tora H.
Katy, TX
Lexus RX 350
Verified Customer
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09/27/2019 Category: Service
Tora said the service was done in a timely fashion and the employees really explained everything well. She was told 1 price over the phone but when she came in the price was different and higher.
This review was collected via phone interview by Customer Research Inc.

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HERNANDO V.
Katy, TX
Ford Transit Connect
Verified Customer
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09/25/2019
They are always courteous and get things done quickly!
No issues left to resolve, they are always ready to get your vehicle fixxed as promptly as possible.

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John E.
Katy, TX
Honda Accord Sdn
Verified Customer
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09/19/2019 Category: Service
John said the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.

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SONIA P.
Houston, TX
Chevrolet Avalanche
Verified Customer
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09/18/2019
Excellence
Trustworthy, friendly, knowledgable, good work, dependable

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GEORGE S.
Katy, TX
Mazda Mazda6
Verified Customer
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09/15/2019
Integrity
If IT doesn't need repairs; they won't 'repair' it. If they say repairs or needed, you can trust them. PERIOD. George and Anne Scott Katy

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DAYNA S.
Columbus, TX
Ford Fiesta
Verified Customer
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09/13/2019
The best car service in town.
I've known the owners of Southwest Car Care for almost 20 years. They are honest to a fault. It was about 5 years ago after nursing my poor old car along as long as possible, Matthew told me it was time to buy a new car. He was right and I did. Now he is taking care of my "new" five year old car to see if we can get her to 400k miles.

I highly recommend Southwest Car Care.

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Tanner N.
Katy, TX
Dodge Challenger
Verified Customer
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08/12/2019 Category: Service
Tanner said the business was quick and very helpful.
This review was collected via phone interview by Customer Research Inc.

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Richard G.
Houston, TX
Nissan Maxima
Verified Customer
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08/12/2019 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Tanner N.
Katy, TX
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Tanner said the business was quick and very helpful.
This review was collected via phone interview by Customer Research Inc.

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