Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

744 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


DS
DONNA S.
Katy, TX
Ford C-Max Energi
Verified
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07/14/2018
100,000 mile service - 100% quality
I can always count on Southwest Car Care to get the job done right. James and Matt give solid advice, fair pricing, and clear communication. All of my service work has been done hear for nearly 15 years and several different vehicles. I can't imagine going anywhere else unless it's a service they don't perform.

GW
GLYNN W.
Katy, TX
Chevrolet Suburban
Verified
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07/04/2018
Great service as always
The guys are quick and efficient. Great service. Have been using them for years and they are more like family.

JB
Joseph B.
Katy, TX
Ford F-150
Verified
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06/30/2018 Category: Service
Joseph said the staff members were friendly. They recognize him and know his vehicle.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Katy, TX
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06/28/2018
Best professional service in surrounding Katy area! Never over sell and always fairb
These guys are no nonsense and most professional place in surrounding Katy area! Honest! Fair! And will get job done correct

ML
Matt L.
Houston, TX
GMC Sierra 1500
Verified
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06/28/2018 Category: Service
Matt said the business was very friendly and also very informative.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Houston, TX
Dodge Pickup
Verified
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06/27/2018 Category: Service
Mark said that the facility is the best.
This review was collected via phone interview by Customer Research Inc.

CG
CHRIS G.
Katy, TX
Ford Police Interceptor
Verified
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06/26/2018
Quality of service
Got me right in, quick service and on my way with confidence. Thanks guys

SP
Steve P.
Houston, TX
Honda Element
Verified
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06/26/2018 Category: Service
Steve said he was happy with his entire experience and how quickly the staff got the job done.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Katy, TX
Ford Excursion
Verified
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06/25/2018 Category: Service
Mike said this business does a good job, they don't ask him to pay for things that are not broken. He also receives time discounts when things don't take as long to repair as the book says.
This review was collected via phone interview by Customer Research Inc.

BF
Brendan F.
Houston, TX
Ford F-150
Verified
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06/12/2018 Category: Service
Brendan said he always gets excellent work. The service is very timely, professional and there is no high pressure selling.
This review was collected via phone interview by Customer Research Inc.

GM
Gustavo M.
Texas
Nissan Xterra
Verified
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05/29/2018 Category: Service
Gustavo said the staff were really good, they did the job when they said they would, and they did it on time.
This review was collected via phone interview by Customer Research Inc.

KM
Kathy M.
Katy, TX
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05/12/2018
Saved my 2005 Astrovan again!
James and Matt have brought my van back from the grave several times. It is never anything simple or easy! But, they have always found the problem quickly. And were able to fix the issue and get me back on the road ASAP! They have gone the extra mile for me. Can’t say enough good things about them!

HV
Hernando V.
Katy, TX
Ram
Verified
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05/11/2018 Category: Service
Hernando said he was very satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

JS
Justine S.
Katy, TX
Honda Civic
Verified
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05/11/2018 Category: Service
Justine said her overall experience was good. They are wonderful and went over and beyond the service. . They are a good group of people.
This review was collected via phone interview by Customer Research Inc.

MF
Margaret F.
Katy, TX
Saturn Ion
Verified
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05/10/2018 Category: Service
Margaret said the staff are always honest, reliable, and get the work done as quickly as they can. They're efficient, courteous, and she appreciates that they do the job right.
This review was collected via phone interview by Customer Research Inc.

CJ
CINDI J.
Katy, TX
Toyota Sienna
Verified
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05/04/2018
Oil change
Stopped by for an oil change. In and out in less than 30 minutes plus a quick check to make sure I was all set to pass my state inspection! Thanks y’all.

NS
Nicole S.
Katy, TX
Dodge Durango
Verified
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04/28/2018 Category: Service
Nicole said the business gave good explanations and offered diagrams of the work that was going to be done. The staff was personable and did everything that could have been expected.
This review was collected via phone interview by Customer Research Inc.

MC
MARK C.
Katy, TX
Dodge Grand Caravan
Verified
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04/27/2018
They are honest people!!
On two separate occasions I have came in with some issues. Once I thought the suspension was messed up and the other time I had no idea what was wrong but my car would shake at about 40mph. Both times it turned out there was something wrong with the tire only. I know many mechanic would take advantage of that situation and try to tell me all the things that need to be fixed. But they didn’t. I appreciate that

MM
MaryBeth M.
Katy, TX
Acura RDX
Verified
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04/20/2018 Category: Service
Spoke with David. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BO
BRAD O.
Katy, TX
Toyota Camry
Verified
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04/10/2018
Service -2002 CAMRY
AS ALWAYS...JAMES, MATT, AND CESAR WERE QUICK TO THE SCENE... DEAD-ON ON WITH
THE DIAGNOSIS AND VERY TIMELY WITH THE REPAIR. AM REPEAT CUSTOMER SPANNING
OVER 10 YEARS .... WE HIGHLY RECOMMEND SOUTHWEST CAR AS THE PLACE TO GO TO GET
REPAIR, SERVICE, AND VALUE.

J BRAD OUSTERHOUT

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