Genesis Of Cary

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919-447-3900
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(40 Reviews)
5 star
81%
4 star
6%
3 star
6%
2 star
2%
1 star
3%

ReScore Reviews™ (7)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
90% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews

DO
David O.
Chapel Hill, NC
2021 Genesis Gv80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
epic personnel.
From the in-take personnel to the service rep to the mechanics, everyone works to solve your issues. They have a keen interest in ensuring that you are satisfied.
Recommended
Verified Customer
Cary, NC
2021 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021 Category: Service
Genesis of Cary
The Genesis of Cary has an excellent service for cars and sales deparment.
I am a customer and I have been very happy with everything.
Recommended
RANDALL B. from Genesis Of Cary responded on 07/22/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
DK
Dennis K.
Holly Springs, NC
2017 Genesis G80
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021 Category: Service
Received car clean and dressed out
We were very satisfied with our recent service appt.
your folks were polite , prompt , and efficient.
sorry for the mix-up on the previous review
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2021 Category: Service
Received car clean and dressed out
I tried to give a 5 overall ratings but can’t edit the rating which came out as a 1
Your review software is as bad as your navigation software
Overall we really like our Genesis, with the exception of the navigation, & I don’t want to pay extra for google maps
Recommended
RANDALL B. from Genesis Of Cary responded on 07/19/2021

Thank you for your recent service visit.  I apologize for your experience.  We will be contacting you to discuss

Randy Bernard
Service Manager
(919)447-3941
RANDALL B. from Genesis Of Cary responded on 07/19/2021

Thank you so much for your recent rescore of your service experience.  We at Genesis of Cary really do appreciate great guests like you.  We look forward to your next service visit

Randy Bernard
Service Manager
(919)447-3941
RD
Rodney D.
Raleigh, NC
2017 Genesis G80
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2021 Category: Service
Decent and friendly staff
Overall my visit wasn’t bad. Just the service took longer than expected.
Recommended
RANDALL B. from Genesis Of Cary responded on 06/30/2021

Thank you for your recent service. We greatly appreciate your business, and your time in providing feedback. We will continue to work on our process and procedures, so that we can exceed your expectations and earn a 5 STAR on your next visit!

Randy Bernard
Service Manager
(919)447-3941
CW
Carlton W.
Holly Springs, NC
2018 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021 Category: Service
G90 owner
The facility can be more spacious
Recommended
RANDALL B. from Genesis Of Cary responded on 06/30/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
WB
Willie B.
Raleigh, NC
2017 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021 Category: Service
Awesome service
Service is as great or greater than Lexus. Go there for the best service in the triangle. I am a auto broker. So I see a lot. The customer service at the front desk also. A+.
Recommended
RANDALL B. from Genesis Of Cary responded on 06/22/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
CS
Christopher S.
Raleigh, NC
2021 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021 Category: Service
Great service
Great service
Recommended
RANDALL B. from Genesis Of Cary responded on 06/04/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
DB
David B.
Cary, NC
2017 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021 Category: Service
5 Star for sure!
Service on my G90 continues to be top notch . From the service manager to maintenance staff, Genesis folks are obviously well trained.
Recommended
RANDALL B. from Genesis Of Cary responded on 05/26/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
CC
Christopher C.
Wake Forest, NC
2017 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021 Category: Service
Customer service
My service advisor was very transparent
Recommended
RANDALL B. from Genesis Of Cary responded on 04/23/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
Verified Customer
Raleigh, NC
2020 Genesis G70
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2021 Category: Service
Friendly Staff
Came in for a service and wind noise concern. My service was completed but the wind noise still remains the same after leaving my vehicle at the dealership for the week.
RANDALL B. from Genesis Of Cary responded on 04/02/2021

Thank you for your recent service visit.  I apologize for the inconvenience we may have caused you.  We will be contacting you to discuss.

Randy Bernard
Service Manager
(919)447-3941
MC
Mihai C.
Cary, NC
2021 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021 Category: Service
A great place
A positiv experience.
Recommended
RANDALL B. from Genesis Of Cary responded on 04/02/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
RP
Rick P.
Holly Springs, NC
2018 Genesis G80
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021 Category: Service
Oil Change
Sounds like steps are being put into place to improve the service experience. Looking forward to my next visit.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2021 Category: Service
Oil Change
Make sure you allow for extra time to get your car serviced. No matter if you make an appointment or not, the wait is similar or worse than going to the doctors office :)
Recommended
RANDALL B. from Genesis Of Cary responded on 03/03/2021

Thank you for your recent service visit.  I apologize for the inconvenience we may have caused you.  We will be contacting you to discuss.

Randy Bernard
Service Manager
(919)447-3941
RANDALL B. from Genesis Of Cary responded on 03/15/2021

Thank so much for your recent rescore of your service visit.  We at Genesis of Cary really do appreciate great guests like you.  We look forward to seeing you at your next visit.

Randy Bernard
Service Manager
(919)447-3941
CS
Claude S.
Wake Forest, NC
2018 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021 Category: Service
it works for me
great
Recommended
RANDALL B. from Genesis Of Cary responded on 02/24/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
Verified Customer
Mebane, NC
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021 Category: Service
Professional and friendly
I recommend going to this dealership for any service as the staff is friendly and service advisors are very knowledgeable.
Recommended
RANDALL B. from Genesis Of Cary responded on 02/10/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
HD
Howard D.
Conway, SC
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021 Category: Service
Great Service
Exceptionally clean dealership. Professional staff. Service Garrett Edwards was extremely helpful and made me feel as if I was being assisted by someone who REALLY cared about my needs. The drive to the dealership is slightly over 3 hours and WELL worth the journey. Friendly staff and they really make you feel at home-EVRY LAST STAFF MEMBER...Even during this troubling times with the COVID-19 virus, it is easy to see that the staff at this dealership: 1) cares about its customers and 2) truly enjoy their jobs.
Recommended
RANDALL B. from Genesis Of Cary responded on 02/02/2021

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941