Genesis Of Cary

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919-447-3900
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Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(23 Reviews)
5 star
81%
4 star
6%
3 star
6%
2 star
2%
1 star
3%

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
88% Would Recommend
100% Business Response
Latest Review about 2 months ago

Reviews

JR
James R.
Knightdale, NC
2017 Genesis G90
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2020 Category: Service
Awful customer service
I’m having the most difficult time getting my issues addressed. Since my last survey, I cannot a call back to take care of damages that was caused by the dealership.
RANDALL B. from Genesis Of Cary responded on 11/25/2020

We thank you for your recent service visit and apologize for your experience.

Randy Bernard
Service Manager
(919)447-3941
JR
James R.
Knightdale, NC
2017 Genesis G90
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2020 Category: Service
AWFUL CUSTOMER SERVICE
These folks damaged my vehicle when returning my car to my home via their concierge, and refused to take ownership in the damage.

Find a dealership that places a high value on customer services.
RANDALL B. from Genesis Of Cary responded on 11/18/2020

We thank you for your recent service visit and apologize for your experience. We will be contacting you to discuss.

Randy Bernard
Service Manager
(919)447-3941
PS
Peter S.
Apex, NC
2018 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020 Category: Service
Top notch service
Service delivered on time as promised
Recommended
RANDALL B. from Genesis Of Cary responded on 10/26/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
ST
Sergey T.
Cary, NC
2018 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Genesis Of Cary
You can hope for them.
Recommended
RANDALL B. from Genesis Of Cary responded on 10/14/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
RD
Robert D.
New Windsor, NY
2017 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
The Service team is the besta
The service makes me want to stick with the brand.
Recommended
RANDALL B. from Genesis Of Cary responded on 10/08/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
JJ
Jan J.
Apex, NC
2018 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Luxury Service
See previous.
Recommended
RANDALL B. from Genesis Of Cary responded on 07/03/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
SS
Shannon S.
Durham, NC
2018 Genesis G80
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/30/2020 Category: Service
Good service, ok experience
If I had to compare my last experience with some of my other service experiences with other dealers (service) I was alittle disappointed. I thought they were going to wash my car, after service, they didn't.
RANDALL B. from Genesis Of Cary responded on 07/01/2020

Thank you very much for your recent service visit.  We strive very hard to take care of each and evey guest every time.  We will defintely learn from this and do better in the future.

Randy Bernard
Service Manager
(919)447-3941
HD
Howard D.
Conway, SC
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Great Service
Great dealership with an EXCELLENT Service department. Very clean and organized. In fact, the ENTIRE STAFF that I had interaction with was VERY professional and helpful. My vehicle was attended to quickly and I was provided a loaner vehicle so we could go eat. I live roughly a 3 1/2 hour drive away and that drive was WELL WORTH it. I will always take that drive for service. I was even informed about an UPGRADE to my vehicle's NAVIGATION and that upgrade was ordered for me. An upgrade that I had not been informed about prior to my visit. Service Advisor was helpful with any question(s) that I brought to his attention. As far as I am concerned, Genesis of Cary, NC is the ONLY place that I will bring my vehicle for service. Thank you again Genesis of Cary, NC for a job WELL DONE!!!!
Recommended
RANDALL B. from Genesis Of Cary responded on 06/26/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
Verified Customer
Cary, NC
2019 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020 Category: Service
Valet service is top notch!
Dealership has an awesome valet service that is very convenient.
Recommended
RANDALL B. from Genesis Of Cary responded on 06/26/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
DC
David C.
Southern Pines, NC
2019 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Excellent service
Matt is an excellent service tech. Don’t loose him.
Recommended
RANDALL B. from Genesis Of Cary responded on 06/01/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
ST
Sergey T.
Cary, NC
2018 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2020 Category: Service
Excellent office.
Love these guys!
Recommended
RANDALL B. from Genesis Of Cary responded on 05/18/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
DO
David O.
Chapel Hill, NC
2018 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020 Category: Service
The way a luxury dealership should operate
This is one of the few dealerships where the staff from top to bottom is professional and efficient. Their timeliness with service and genuine concern with my questions makes you feel appreciated. No hard sales push. These guys are confident in the products they are selling and let the vehicles speak for themselves.
Recommended
RANDALL B. from Genesis Of Cary responded on 05/12/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
BK
Bobby K.
Dudley, NC
2017 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020 Category: Service
Professional service and great waiting facilities.
I rate this dealership as the best since I have been buying cars.

Bobby K.
Recommended
RANDALL B. from Genesis Of Cary responded on 04/22/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Randy Bernard
Service Manager
(919)447-3941
KC
Kenneth C.
Morrisville, NC
2019 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020 Category: Service
2nd service
Excellent Service as usual!
Recommended
JUSTIN M., Service Manager from Genesis Of Cary responded on 03/02/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Thanks again!  If you ever need anything, or aren't completely satisfied, please contact me directly!

Jay Mayercsik
Service Manager
(919)447-3941
JT
James T.
Raleigh, NC
2017 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020 Category: Service
Genesis G80
The service I received at the Johnson Hyundai in Cary North Carolina was what I expected it to be plus a little better.
Recommended
JUSTIN M., Service Manager from Genesis Of Cary responded on 02/24/2020

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing!

Thanks again!  If you ever need anything, or aren't completely satisfied, please contact me directly!

Jay Mayercsik
Service Manager
(919)447-3941
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