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Genesis Of Cary

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(62 Reviews)
75
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
18
Total ReScores
5.0
ReScore Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(919) 447-3900
No Business Hours Provided

Business Hours

* No Time Zone Provided
5000 Old Raleigh Road Cary, NC 27511
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(62 Reviews)

PP
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Purva P.
Aurora, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/08/2022
0
Category: Service
They have selective reading/ hearing
Was reached out by dealership notified I purchased another vehicle and let them know I wanted to trade my other VW Arteon for a Genesis but apparently Blair at the dealership has selective reading I am sure he didn’t bother to read my whole message which stated I’d like to trade a vehicle for a Genesis yet he replies with a generic boilerplate response. It seems they don’t care to make a sale because they have improperly trained sales reps.

ST
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Sergey T.
Cary, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
verified customerVerified Customer
10
Category: Service
Amazing service, great people!
Very professional friendly guys.

BP
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Barbie P.
Morrisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
9
Category: Service
Excellent
Timely, Professional, Informative and Pleasant!

AJ
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Amy Irene J.
Durham, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Best Car Buying Decision!!
I love this car. I’m complimented constantly on the car. The style, the color finish, the features. It has everything I wanted in a vehicle for the price compared to my experience with competitor brands (BMW, Lexus, Mercedes, etc) and you can not beat the service!!

Verified Customer
Morrisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
G90 Service
The staff was very professional and courteous at the service dept and parts dept; this was my first visit to this location; I was given a loaner and was keep abreast of what was going on while my car was being serviced for 30K inspection. It is a bit congested driving on the premises.

DR
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David R.
Durham, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Service
Great Experience
I will continue to be a customer for many years to come. The service really does stand out. Other dealers make it obvious it is just a numbers game to them. Genesis of Cary really makes it clear that they are interested in providing exceptional customer service above all else.

MM
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Mario M.
Morrisville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customerVerified Customer
10
Category: Service
Amazing service again at Johnson Hyundai
You're quick and efficient

GF
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Gia F.
Rolesville, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2022
8
Category: Service
Routine Auto Maintenance
January 5, 2022, was my first time having my vehicle serviced at Genesis of Cary. My initial impression was unfavorable due to the delay in follow up to my voice message left to request scheduling. It was initially frustrating upon learning that my appointment would be scheduled several weeks out. However, consideration if the impact of Covid on staffing as well as the pending holidays has to be considered. On the morning of my appointment I arrived an hour early, but Mr. Aaron Stanford greeted me immediately. His professionalism and customer service was impeccable!! He was welcoming, knowledgeable of the Retailer's history (quite interesting), as well as, ensured that I was aware of the specialized services/options available to customers for future scheduling. I would highly recommend the Genesis of Cary location. I greatly appreciated the complimentary car wash, refreshments, and especially the cleanliness of their lounge/waiting area. Thank you again Aaron Stanford for a wonderful experience!
*Scheduling experience rating was an 8, but my overall rating by far was a 10!!
CARL D J. from Genesis Of Cary responded on 01/08/2022 02:24 PM

Good Evening,

I am sorry that your experience was not truly exceptional. We at Johnson Genesis of Cary want to improve in every way we can. If ok, We would like to reach out to you to learn more about your experience.


Verified Customer
Sanford, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Very nice
This was my best experience. My wait was not long. Service was good and my car was very clean. I never feel rushed.

BM
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Beth M.
Mebane, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Aaron and Michael provided excellent service - from scheduling, pick up, service, and drop off for my car via the Valet program. This was a breath of fresh air in light of recent experience with another dealer who failed to show up for a scheduled appointment and then complained about the distance to my home from their dealership (Genesis of Cary was further away with no push back in distance). Another dealership that was closer than the Cary dealership also said I was outside of their range. While frustrating, I appreciate the latter’s transparency.

When I called Genesis of Cary, Aaron didn’t miss a beat and shared that so long as I was in North Caroline, he could make it work.

Communication from Arron and Michael was excellent from the first day we spoke, through the scheduled pick up process, and return delivery process.

They were both extremely friendly and professional to boot.

I never take the time to write reviews, but I do think the service department and these e two guys in particular deserve some kudos.

JJ
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Jan J.
Apex, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
7
Category: Service
Great service
The service at Johnson Genesis has been fantastic. Always has been. My experience with sales team was completely different and disappointing.

RD
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Rodney D.
Chapel Hill, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Service
Excellent in all aspects
My car was picked up as scheduled and returned as scheduled. The car was beautifully cleaned and my first scheduled maintenance was completed as described. Thanh you.

AO
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Annette O.
Apex, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
10
Category: Service
Genesis Services
The service is outstanding

KC
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Kenneth C.
Apex, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Service
Rear sun shade repair
Great Service thanks!
RANDALL B. from Genesis Of Cary responded on 10/04/2021 01:12 PM

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941

JJ
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Jan J.
Apex, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Service
Great Service
Service at this retailer has always been far above average. Every service has been excellent.
RANDALL B. from Genesis Of Cary responded on 09/27/2021 04:28 AM

Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback!  We work very hard to make sure our customer service is second to none.  Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing

Randy Bernard
Service Manager
(919)447-3941
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