Service Department's Reviews

4.5

(21 Reviews)

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Rebecca C.

Haymarket, VA

11/17/2022

Category: Service

Don’t go here for service

I own a GV80 one day my car started to just act crazy slam into park while I was driving saying the door was open light to flash off and on I had the car towed to the dealership to be repaired they had my car there for 40 days I requested genesis motors to buy back my vehicle since they could not figure out what was wrong with my car and it’s unsafe to drive and has been out of service that long and I would feel unsafe driving the vehicle the next day after I requested a buyback they automatically found out what was wrong with it!they claimed that I had spilled a drink in my cupholder which caused the wiring harness to get wet I have never spilled a drink in my cupholder nor in my vehicle they then told me to call my insurance to get it fixed and I said how convenient the day after I requested a buyback of my vehicle do you magically come up with a diagnosis the vehicle is unsafe do not purchase a Gv80 I requested photos and there where 3 drops of liquid so I went in and touched and smelled it it was oily and had smell There was also no evidence of a drinking spilled anywhere in my car not even under the rug or any portion of my vehicle. I also asked if they would just buy my car back or trade me a car I was willing to trade my vehicle in for a different vehicle in the beginning but they stated that the car has electrical problems and they’re not interested Genesis is not the safest car if somehow droplets can get in underneath your cup holder and cause your car to slamming to park the minute you go over 30 miles an hour and not allow for acceleration your life will be in danger driving this car

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