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SureCritic / Genesis Of Chattanooga
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Genesis Of Chattanooga

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(34 Reviews)
56
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Score Details

5 stars
81%
4 stars
10%
3 stars
1%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
9
Total ReScores™
4.7
ReScore™ Average
56
Net Promoter Score ®

Business Details

Categories
Contact
(423) 855-5664
No Business Hours Provided

Business Hours

* No Time Zone Provided
6035 International Drive Chattanooga, TN 37421
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(34 Reviews)
Write a Review
Recent Reviews
DD
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Debbie D.
Flintstone, GA
2022 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2022
5
Category: Service
Service needs to improve
Genesis needs to improve the service department no one seems to know what’s going on when ur there especially when it comes to part orders
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 03/14/2022 04:07 AM

Debbie,
I am sorry for your service experience. Thank you for the feed back. Anything less than 5 stars and we fail. I will call you this morning and make things right. 

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 03/16/2022 03:53 AM

Good Morning,
Can you call me when you are available. I need to make things right. Anything less than 5 stars and we fail the survey. 
Thank you 

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

NH
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Noah H.
Cleveland, TN
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Quick and friendly
Quick service and prompt calls for updates
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 03/01/2022 03:56 AM

Noah,
Thank you very much for the 5 star review. We all appreciate you. Contact me anytime you need service.
Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

TF
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Teresa F.
Trenton, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Very pleasant staff. Canyon, the guy who took care of picking up my car and bringing back to me was very pleasant!
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 02/25/2022 12:48 PM

Teresa,
Thank you very much for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JF
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James F.
Hixson, TN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Genesis servuce
Awesome service and care
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 02/14/2022 05:01 AM

Mr. Floyd,
Thank you very much for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

Verified Customer
Chattanooga, TN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
Outstanding!
Great job!!
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 02/08/2022 06:01 AM

Thank you very much for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

Verified Customer
Harrison, TN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Service
Great service
I had a great service experience at my Genesis dealership.
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 01/19/2022 04:56 AM

Thank you for the 5 star review. Thank you for the kind comments. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JH
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Juan H.
Chattanooga, TN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Service
Great
As I said before Chris is always courteous and prompt, and that says a lot when you're as busy as he is!
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 01/11/2022 06:15 AM

Juan,
Thank you for the 5 star review. We all appreciate you. Stay safe and see  you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

DD
gravatar
Debbie D.
Flintstone, GA
2022 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
8
Category: Service
Great experience
Everything was spit on
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 11/10/2021 04:02 AM

Debbie,
Thank you for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JC
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Jackie C.
Chattanooga, TN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customerVerified Customer
10
Category: Service
Greetings are important to me and friendly service is as well
I'll definitely keep going to my Genesis dealership for great service and REM PARTS
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 11/10/2021 04:02 AM

Jackie,
Thank you for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

Verified Customer
Chattanooga, TN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
verified customerVerified Customer
10
Category: Service
super service
super service. quick and well done.
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 10/21/2021 01:04 PM

Thank you so much for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JP
gravatar
Joy P.
Ooltewah, TN
2018 Genesis G90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2021
verified customerVerified Customer
0
Category: Service
Worst customer service
They kept my car for 3 weeks with little to no communication during the process - should have been a 3 day repair. Then return the car to me with a broken windshield. Wait 10 days for it to come in only to find out after I bring the car back that they forgot to order the seal. Waiting again!
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 10/04/2021 12:28 PM

Joy,
I am so sorry for your service experience. It is unacceptable from all of us. Please allow us another chance to make things right. Wylie will keep in touch. Again - we all are sorry. 

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JR
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James R.
Ringgold, GA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customerVerified Customer
10
Category: Service
Very good service
Had a problem with air conditioner and part was ordered.

Also had oil change which was handled quickly.
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 09/01/2021 05:43 AM

James,
Thank you for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

SS
gravatar
Scott S.
Harrison, TN
2021 Genesis Gv80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2021
verified customerVerified Customer
7
Category: Service
Genesis service
The online Genesis service app does not work.
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 08/24/2021 03:59 AM

Scott, 
Thank you for the feed-back. Anything less than 5 stars and Brent fails. We will coach up Brent and our staff to earn 5 stars on your next visit. Brent will call and make things right. Please contact me when you need service.
Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

JF
gravatar
James F.
Hixson, TN
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customerVerified Customer
Category: Service
Exceptional
Extremely professional service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2021
Category: Service
Genesis Service
The customer service reps were great, the service was great, and my car was washed before I picked it up. I am totally happy with the service I received at Long.
Recommended
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 07/29/2021 08:53 AM

James,
Thank you for speaking with Brent. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

RL
gravatar
Robert L.
Chattanooga, TN
2020 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
verified customerVerified Customer
Category: Service
Genesis concierge service not up to par
I made an appointment with Genesis through the concierge service. I was told I would get a call between 10 and 11 on the day of the appointment. I never received a call. I called the dealership twice and finally spoke to a service representative who apologized and made arrangements for the next day. He came through and did what he said he would do. I was told the Genesis concierge person was not in the day of my appointment. No one notified me. Needless to say, I was very disappointed, as this was my first service on my new car. Chris, took good care of me the following day.
Recommended
JOHN R., Parts and Service Director from Genesis Of Chattanooga responded on 07/14/2021 01:05 PM

Robert,
Thank you for the 5 star review. We all appreciate you. Stay safe and see you soon.

John Rose
Parts and Service Director
423-855-5664 ext 125
johnrose@longofchatt.com

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