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SureCritic / Genesis Of Columbia
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Genesis Of Columbia

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
38
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Score Details

5 stars
56%
4 stars
18%
3 stars
10%
2 stars
12%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
38
Net Promoter Score ®

Business Details

Categories
Contact
(803) 788-6800
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
101 Newland Road Columbia, SC 29229
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(9 Reviews)
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Recent Reviews
CB
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Cyril B.
Columbia, SC
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/03/2021
verified customerVerified Customer
Category: Service
Expect the unexpected
The Genesis Corporation has very poor customer service, especially with Nicolette representing them. Stivers dealership GM, Cliff Tanner, does not support communication that was presented prior, so that part of leadership is very poor. Their Service Department w/ Brian Trout and Antwon is the epitome of what Customer Service is supposed to be like. Very well commended.
Not Recommended
BRIAN T. from Genesis Of Columbia responded on 06/08/2021 12:13 PM

Cyril,

Thank you for your feedback. I apologize for your experience but appreciate your business. If I can be of any assistance at all going forward please reach out to me.

Brian Trout
Service Director

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