Allowed car to be water damaged, hid damage from me, immediately relisted the car after buyback.
TLDR; Genesis of Concord allowed my car to get water damaged, hid that water damage from me, with me only finding out from my dash camera. After 7 weeks, they ultimately bought the car back but then listed the car for sale on the next business day with no mention of the water damage and no time for repairs. They sell incredible cars, but buy them somewhere else.
Modern Hyundai of Concord/Genesis of Concord left my Genesis G70 Sport Prestige outside while in for a warranty sunroof repair, allowed the car to become water damaged and then attempted to hide the water damage from me; both by excluding it from paperwork and repairing/replacing parts without my consent. I only found out by reviewing my dash cam footage after the vehicle electrics were malfunctioning after picking the car up. Also, the quality of the sunroof repair job was substandard by the dealer manager's own admission and the roof is clearly warped on the car. The service manager, Karl Brooks, was also extremely unprofessional and prior to me discovering the water damage requested multiple "mulligans" and insisted that I not fill out a dealer satisfaction survey when I noted some new dents and scratches to base coat when I picked up the car. I have footage regarding the water damage linked here, the first and last 30 seconds being the most important: youtu.be/QeXfysihM5c
James Welborne, the dealer manager acknowledged that the vehicle is water damaged and because of this Modern bought the car back from me on Feb 2nd, 2024, 7 weeks to the day since they damaged the car. This was the best option for me rather than be report it as a water damaged car to insurance. However, as of Feb 5th, 2024 the car (KMTG34LE9LU049054) was posted for sale on their site with a "Clean CarFAX" because Modern never filed any official paperwork for the damage. When they had me sign paperwork on the CarFAX when I sold the vehicle, I specifically brought up the water damage and was told that would be properly reported on once they assessed the car. I was willing to give them the benefit of the doubt, even after everything they put me through, but the fact that the car was listed for sale immediately on Monday after I sold it to them on Friday lets me know that they have no serious plans to repair the car, especially considering that the damage was not disclosed in the listing.
I would not trust Modern for any service unless you were able to keep a camera on them at all times.
Lastly, Travis Kindle is still the best sales person I have ever dealt with and I have nothing but nice things to say about him.
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Modern Hyundai of Concord/Genesis of Concord left my Genesis G70 Sport Prestige outside while in for a warranty sunroof repair, allowed the car to become water damaged and then attempted to hide the water damage from me; both by excluding it from paperwork and repairing/replacing parts without my consent. I only found out by reviewing my dash cam footage after the vehicle electrics were malfunctioning after picking the car up. Also, the quality of the sunroof repair job was substandard by the dealer manager's own admission and the roof is clearly warped on the car. The service manager, Karl Brooks, was also extremely unprofessional and prior to me discovering the water damage requested multiple "mulligans" and insisted that I not fill out a dealer satisfaction survey when I noted some new dents and scratches to base coat when I picked up the car. I have footage regarding the water damage linked here, the first and last 30 seconds being the most important: youtu.be/QeXfysihM5c
James Welborne, the dealer manager acknowledged that the vehicle is water damaged and because of this Modern bought the car back from me on Feb 2nd, 2024, 7 weeks to the day since they damaged the car. This was the best option for me rather than be report it as a water damaged car to insurance. However, as of Feb 5th, 2024 the car (KMTG34LE9LU049054) was posted for sale on their site with a "Clean CarFAX" because Modern never filed any official paperwork for the damage. When they had me sign paperwork on the CarFAX when I sold the vehicle, I specifically brought up the water damage and was told that would be properly reported on once they assessed the car. I was willing to give them the benefit of the doubt, even after everything they put me through, but the fact that the car was listed for sale immediately on Monday after I sold it to them on Friday lets me know that they have no serious plans to repair the car, especially considering that the damage was not disclosed in the listing.
I would not trust Modern for any service unless you were able to keep a camera on them at all times.
Lastly, Travis Kindle is still the best sales person I have ever dealt with and I have nothing but nice things to say about him.