Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 426 Reviews )

99% Would Recommend
82% Business Response
Latest Review 13 days ago

Reviews


JW
JON/CARRIE W.
Charlotte, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019
Always awesome service
I have submitted multiple reviews for Concord Auto Service Center because of the excellent service we continue to receive from them. Brian and his staff always do good and fast work.

MB
Mike B.
Concord, NC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Mike said every time he goes to this business he gets great service.
This review was collected via phone interview by Customer Research Inc.

LK
LAKHAN K.
Concord, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/18/2019
Totally Unfair pricing, not trustworthy
So I have been a regular customer at this place for the last 3 years now. All oil changes all break pads for each and everything I have trusted them. Recently, I got a check engine light on my car. I took it to the shop for diagnosis and it cost me a 100 bucks to diagnose that the catalytic converter was bad. The same thing is done at AutoZone or other service centers for free (which I was not aware of earlier). I wanted to get my car fixed there Inspite of this, but that would still not waive the diagnosis fee. Three other places just ran the diagnostic meter and showed me the results in 2 mins for free.. have to say they completely stabbed my trust. Their loss... Have lost a loyal customer...
Brian T., Manager from Concord Auto Service Center responded on 11/21/2019

Brian Turner
Manager
704-784-8863
Brian T., Manager from Concord Auto Service Center responded on 11/21/2019

Lakhan

Our sincerest apologies you feel like this about your recent experience with us.

If you were to show up to an appointment with your child at your pediatricians office, whether the diagnosis took 30 seconds for a hang nail or all day testing for diabetes, you'd be expected to pay for their time and expertise in coming to that conclusion.

We're the pediatrician for your car. AutoZone is the Web M.D. of 'diagnostics' with a simple code dump, and they certainly don't do any repairs.  If you're satisfied with the Web M.D. of the automotive world for your vehicle, we wish you the best.

Brian Turner
Manager
704-784-8863

BH
BRAD/DOROTHY H.
Concord, NC
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019
Thanks Guys
I wouldn't know what to do without you!
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU MS HUGES

Brian Turner
Manager
704-784-8863

BM
Brandon M.
Concord, NC
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Brandon said the business had great customer service. He said service was diligent and quick.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU BRANDON 

Brian Turner
Manager
704-784-8863

MS
Mike S.
Concord, NC
Mitsubishi Lancer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019 Category: Service
Mike said that he was satisfied. He had a lot of other stuff to take care of that they couldn't take care of. Some of it was mechanical and some was electrical. It wasn't a one stop business. Their limited services weren't all that he needed at the time.
This review was collected via phone interview by Customer Research Inc.

NB
NELSON B.
Concord, NC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Great & Quick Service
Just went tp have my car inspected and they were quick and inexpensive. I've been going to these guys for years. ! wouldn't go anywhere else.
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU NELSON LOOK FORWARD TO AWAYS TAKING CARE OF YOUR CAR NEEDS.

Brian Turner
Manager
704-784-8863

PB
Pete B.
Concord, NC
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Great service and always friendly
Very fast and efficient service, I am always welcome 😊
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU FOR ALL OF YOUR BUSINESS 

Brian Turner
Manager
704-784-8863

NM
Neil M.
Concord, NC
Honda Accord Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Neil said they are very efficient, professional and trustworthy. He has been going there for over 10 years and wouldn't trust his vehicle to anyone else.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU NEIL

Brian Turner
Manager
704-784-8863

KC
KIM C.
Concord, NC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
BEST SERVICE IN TOWN
Very trustworthy service techs - always offer suggestions but do NOT try to up sell a product.
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK FOU SO MUCH.

Brian Turner
Manager
704-784-8863

MB
Mike B.
Concord, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Mike said every time he needs something done the business is always very accommodating. He said if he doesn't have an appointment he can drop the vehicle off and wait for it to be done.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 11/18/2019

THANK YOU MIKE HOPE YOU HAVE A GOOD WEEK.

Brian Turner
Manager
704-784-8863

DM
Darshy M.
Concord, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Darshy said that they are caring. He was in and out fairly quickly and the price was certainly reasonable.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 10/08/2019

We do appreciate that 

Brian Turner
Manager
704-784-8863

TC
TIM C.
High Point, NC
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Trust this shop
The service at this shop is far greater then I have gotten at any other shop. I travel a lot and take my truck to a lot of service shops, but they take care of my car for all the service and repairs. I trust my car with these guys and they do awesome work. They are my go to car repair shop.
Brian T., Manager from Concord Auto Service Center responded on 10/03/2019

Thank you tim look forward to doing more business with you 

Brian Turner
Manager
704-784-8863

DS
DEBBIE/DAVE S.
Concord, NC
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Awesome place
Fantastc service!!!!
Brian T., Manager from Concord Auto Service Center responded on 10/03/2019

thats great thank you

Brian Turner
Manager
704-784-8863

JN
JOEY N.
Charlotte, NC
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Nissan Quest
The people at Concord Auto Service Center are friendly and knowledgeable. The work is done well and on time.
Brian T., Manager from Concord Auto Service Center responded on 10/03/2019

tks joey

Brian Turner
Manager
704-784-8863

DA
Dan A.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Dan said it's easy to get in because it's not too busy.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 10/03/2019

thank you 

Brian Turner
Manager
704-784-8863

Verified Customer
Concord, NC
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Super Car Care
Great service with a smile. Attention to detail always appreciated.
Brian T., Manager from Concord Auto Service Center responded on 10/03/2019

thats what we do  hope you have a great week

Brian Turner
Manager
704-784-8863

BT
Brian T.
Davidson, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Brian said the business is great.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 09/23/2019

TAHNK YOU

Brian Turner
Manager
704-784-8863
Brian T., Manager from Concord Auto Service Center responded on 09/23/2019

THANK YOU

Brian Turner
Manager
704-784-8863

DS
Darrell S.
Concord, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Darrell said he had no complaints about this business. They are always great and always good to him.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 09/18/2019

Thank you for all of your business 

Brian Turner
Manager
704-784-8863

KJ
Kris J.
Concord, NC
GMC Envoy XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Kris said the oil change was good.
This review was collected via phone interview by Customer Research Inc.
Brian T., Manager from Concord Auto Service Center responded on 09/18/2019

thank you

Brian Turner
Manager
704-784-8863